Tryilluminate Avaliações 

481
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered two lights, first order didn’t arrive and they said they’d arrange for another to be sent. Nothing arrived! Contacted them to find out where it was and haven’t had a peep out of them since,... Ver mais

Avaliado com 5 de um total de 5 estrelas

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We absolutely love the Illuminate wireless motion sensor strip light. It instantly brightens a dark cupboard on our utility. It's slim, wireless and simple to install. It's available in different leng... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação

Escrito pela empresa

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

481 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(481)

29 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Outstanding customersupport

I did have some problem with the mount and light bar but Anton from the Illuminate support team had gone above and beyond to help me resolve these issues therefore it is worth a 5 star experience.

11 de outubro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Thank you so much for your feedback! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) It’s wonderful to know our efforts are paying off.

Avaliado com 5 de um total de 5 estrelas

Received 2 16” soft light strips

Received 2 16” soft light strips. One worked as advertised, the other , on motion detector mode, didn't light very brightly after being installed a while,
. Recharged it and still wasnt quite right. Contacted support and they responded quickly and asked for a video to show the problem. Light quit completely and after a long recharge session the light works just fine. Love ‘em!

3 de outubro de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

We're so glad to hear that our staff were able to rectify the issue and that you enjoyed the quality of the lights. If there is anything else we can do for you, please let us know!

Avaliado com 5 de um total de 5 estrelas

Just as needed, recommend!

Fitted two of the halo products today; one under the stairs, one in the family bathroom. Metal areas in each meant both lights immediately were attached as needed. After USB charging, three button presses toggled between on, off or motion-sense; easy as that! Lovely soft light for night use. Very impressed and would recommend.

3 de outubro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Hey! Thanks for leaving us a review. We'll continue to do better to gain more customers like you!

Avaliado com 5 de um total de 5 estrelas

Great support from Jillian

Great support from Jillian, when one of my proximity activated lights stopped working. Replaced straight away. Great product too!

30 de setembro de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Many thanks for the 5-star rating! We'll relay your feedback to Jillian, she'll surely be happy!

Avaliado com 4 de um total de 5 estrelas

Pleased with Illuminate lights so far

I have purchased several of the original Illuminate lights for various places around my home. I decided on the original rather than latest version because I didn't want to spend a ridiculous amount of money on lights that (in my opinion) should be out of sight. The ones I've received are fine, they do the job, they don't look as nice as on the website but I'm not sure if even the latest version of lights would be as nice as how they appear on the website. In any case, I'm happy with my purchase. I did have a faulty light and a couple of dud magnets so I contacted Illuminate and they quickly sent me replacements which was good. I waited quite a while for my initial order, but the second order arrived quite quickly. The lights look great under my kitchen worktop, under my bathroom basins, in my walk in wardrobe and utility room and in a couple of cupboards. I would recommend and I will likely replace them over time.

8 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Thank you for your feedback! We’re glad you enjoyed your experience. Your feedback is very important to us and we’ll work hard to improve in the areas you mentioned. Thanks for being a customer!

Avaliado com 5 de um total de 5 estrelas

Great product and customer service

Great product and customer service. Bought some strip lights a couple of years ago and very impressed. Unfortunately one stopped charging but the customer service has been excellent. Issue dealt with promptly and resolved easily. Would recommend both product and company

11 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Thanks! It makes our ay to hear that we were able to provide you 5-star service. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words.

Avaliado com 5 de um total de 5 estrelas

Customer service was excellent

Customer service was excellent. Product easy to install and use. Useful leaflet provided.

15 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Hey! We appreciate your time and effort leaving us a good review! This really made our day!

Avaliado com 5 de um total de 5 estrelas

Perfect lights for my new kitchen

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape got them back in place.
When one of the lights stopped charging (loose USB port) customer service were fantastic and replaced it straight away.
Overall they are excellent lights with features like changing the brightness level and switching between sensor mode and continuous.

17 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

We are so grateful for your kind words. We work hard in providing good customer experience and glad that it resonated with you. Thanks for sharing your review with us and the community.

Avaliado com 5 de um total de 5 estrelas

Like the lights

Like the lights. Flexible solution for my small home. One unit stopped charging after a few weeks but a replacement is being sent. Good customer service.

15 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Thank you for the 5 stars. We are so happy that you are satisfied with the assistance offered. Thanks for your business and time leaving us a review.

Avaliado com 5 de um total de 5 estrelas

The product is excellent

The product is excellent. It’s auto-function is truly very useful and the product is easy to charge. The customer service is prompt and responsive.

14 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Glad that you enjoyed the sensor feature of our light. Thanks for positing! We appreciate your business

Avaliado com 1 de um total de 5 estrelas

I happened to put my e-mail address on…

I happened to put my e-mail address on this site on an purchase form, then changed my mind.From that exact moment ,they began pounding with me spam and now I am bombarded with spam from them nonstop.
Do not type your email address into anything on their site.even though they have this on it.....

Enter your email below, we've got you! (P.S - we won't spam you) Bulls***!

7 de setembro de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

I'm sorry if you felt like we are spamming you with promotional emails. Let me walk you through how to unsubscribe, at the bottom of the promotional email, there is an unsubscribe button you can click. This will redirect you to a page wherein you choose to unsubscribe completely.

Avaliado com 5 de um total de 5 estrelas

What a great idea

When I came across Illuminate a couple of years ago I thought ‘What a great idea’, and have since bought several products from them. They are perfect for cupboards but we use them decoratively too, knowing we can easily recharge them when we need to. I had to request a replacement from them for one that wasn’t working properly and they issued a replacement straight away, which I have just received. I would certainly recommend the products and the customer service has been great too.

6 de setembro de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Wow! We’re glad that we were able to cheer your day. Trust us, you’ve made our day immensely better by sharing your experience. We’re glad you enjoyed the design and the way our customer support handled your concern. Thanks for supporting our business, it truly means a lot to our team!

Avaliado com 5 de um total de 5 estrelas

Happy with the product and service

Although it took some time to arrive when they did they worked well. Charging is easy and very easy to stall. Unfortunately one of my strip lights broke but they replaced it immediately. Highly recommend.

5 de setembro de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Thank you for your review! We take pride in providing great customer experience and we're glad that it resonated with you. If there is anything else we can do for you, please let us know!

Avaliado com 5 de um total de 5 estrelas

Fabulous light

Fabulous light. Very very bright and good customer service.

4 de setembro de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Avaliado com 5 de um total de 5 estrelas

Great Company and Product

So far my interactions with this company has been outstanding. I really like the product (Illuminate 2.0) though I do wish it would stay on just a little longer. Customer service was excellent, very responsive to send mounting brackets missing in the original package.

29 de agosto de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work!

Avaliado com 5 de um total de 5 estrelas

Great product!

I cannot speak highly enough about the company and the quality of their lights. I have had 2 orders and have them in my pantry, bookshelves,under kitchen shelf and high cupboards. They are on sensor mode and am only just having to recharge after over a month.

29 de agosto de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate your business and your helping to share the word about how good our products are!

Avaliado com 5 de um total de 5 estrelas

These lights are amazing and so easy to…

These lights are amazing and so easy to use. Rechargeable and easy to fit to wherever you need light! Could not recommend enough. Just brilliant

28 de agosto de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase!

Avaliado com 5 de um total de 5 estrelas

Excellent lights for those difficult…

Excellent lights for those difficult places and those darker corners. Handy as portable lights too ! Great firm to deal with As well *********

28 de agosto de 2022
Avaliação não solicitada
logotipo da Tryilluminate

Resposta da Tryilluminate

Hey! Thanks for the 9 stars :D We appreciate you for giving us your take about our products. We're glad that customers like you are having a great experience!

Avaliado com 5 de um total de 5 estrelas

From several years I m using these…

From several years I m using these lights. They are amazing!! My house ambience changed and I have less expensive electricity bill. The installation is super easy.

I love them and I ve in all my rooms. My house is elegantly enlightened now.

The client service is top! Thank you all❤️

24 de agosto de 2022
Avaliação não solicitada
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Resposta da Tryilluminate

Wow! Your review made our day! Really appreciate your time sharing your experience in this platform!

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