Puppy Harbor Avaliações 

29
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Took a while to arrive (9days) and my 6.5kg 1 year old managed to chew it in half after 10 minutes. Not particularly robust quality and very expensive for a small piece of wood. Won’t be buying again.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Since we adopted our husky mix puppy he has ingested more fabric, plastic, wood and miscellaneous junk than I would care to admit. He LOVED his new "stick" from Puppy Harbor! Although there are bi... Ver mais

Avaliado com 3 de um total de 5 estrelas

I ordered two large cooling mats, and what I received was two medium mats. I sent an email to the customer service, and they replied a couple of days later and promised to send the correct items. Fi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I just received our order yesterday and my little 14 lb pup took to it right away. He chewed it for over an hour and only stopped when his mouth got tired. It is sanded smooth and needs the action if... Ver mais

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Puppy Harbor sells coffee wood chews, a natural single-ingredient chew made from pruned, hand-sanded branches of Vietnamese coffee trees. Real wood that frays into safe fibers, cleans teeth while your dog chews, and actually lasts. We exist for dog parents who are done compromising between durable and safe. With Puppy Harbor, you don't have to choose. Every chew starts as a branch pruned from a working coffee farm in the Central Highlands of Vietnam, where farmers have given their dogs these same branches for generations. The wood is harvested during the dry season, hand-selected for quality, hand-sanded smooth, and naturally dried. Nothing is added. No flavoring, no chemicals, no synthetic binders. Just one ingredient. What makes coffee wood different is how it behaves under a dog's bite. Instead of breaking into hard shards or dissolving into mush, it frays slowly into soft natural wood fibers. Those fibers work like a toothbrush along the gum line, then pass safely through your dog's digestive system. Vets recommend chews that have some give to them. Coffee wood does. A single Puppy Harbor chew typically lasts weeks, not minutes. There is no smell. There is no mess beyond a little natural wood dust. And because it is a true byproduct of coffee farming, every chew is sustainable from the ground up. If your dog loves to chew, and you love your dog, this is the chew you have been looking for.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

29 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(29)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Long wait and big disappointment

EDIT: Thanks to Puppy Harbor for reaching out, I will give the coffee chew another try like they offered and hope it works out well!
It took almost 3 weeks to get the coffee wood chew. I picked the largest size available for my large German Shepherd and it definitely cracked and splintered. Very large sharp chunks that could slay a vampire. Maybe my dog is too hard of a chewer, but they make it sound like these work regardless. Wasted time and money and would not recommend.

22 de junho de 2026
Avaliação não solicitada
logotipo da Puppy Harbor

Resposta da Puppy Harbor

Hi Tiera,

We're really sorry to hear about your experience, both with the wait for your order and with how the chew held up. Large sharp pieces are exactly what our chews are designed to avoid, and you clearly did everything right by choosing the largest size for your German Shepherd.

Some of our initial batches had problems with the wood quality, and it sounds like you may have received one of them. We'll happily send you a replacement from our current stock, and our 30-day guarantee stands as written on our site.

Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" so we can prioritize your case and resolve everything properly with you.

The Puppy Harbor Team

Avaliado com 5 de um total de 5 estrelas

Our dog loves the chews

Our dog loves the chews! So much safer than the bones we were giving her. Clean up is easier too! Our rottie is still working on one chew so they last a good 2 weeks if not more! She loves it!

19 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Ive waited over 2 weeks to get the…

Ive waited over 2 weeks to get the product
Likely wont order again.

Ill post product updates if it ever delivers.
Very frustrating

17 de junho de 2026
Avaliação não solicitada
logotipo da Puppy Harbor

Resposta da Puppy Harbor

Hi Melinda,

We're really sorry about the wait, over 2 weeks with no delivery is frustrating and we completely understand your disappointment. We want to track down your order right away and make sure it gets to you, or make it right if it doesn't.

Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" and your order number, so we can prioritize your case and get you a live tracking update straight away.

The Puppy Harbor Team

Avaliado com 5 de um total de 5 estrelas

My dog just loves it

My dog just loves it. When she wants to chew, she grabs her coffee wood bone.Then continues about her business. It’s nice to have something that is not going to hurt her teeth with her coffee wood bone.

13 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

30 day refund lie

The "30 day refund, no return necessary" guarantee that is mentioned more than once on their site is, in fact, false. I was unhappy with the way that my dog's chew was splintering and cracking dangerously - and yes, I purchased the correct size for the size of my dog - and I reached out to the customer service contact to express this. I was offered a 20% refund and told that they were unable to process any returns or refunds beyond that amount at this time. The product I received did not match the quality that was guaranteed on their website and when I attempted to get my money back, I was unsuccessful. Direct quotes from their website include:

"Not happy with your purchase? No worries, we've got you covered! You may return it within 30 days of delivery for a full refund or exchange, no questions asked."

"The answers are why we offer a 30-day refund — no return required."

Despite these quotes, they do not have follow through.

8 de junho de 2026
Avaliação não solicitada
logotipo da Puppy Harbor

Resposta da Puppy Harbor

Hi,

We're really sorry to hear about your experience, both with the chew and with how your refund request was handled. This is not the standard we hold ourselves to, and we would truly appreciate the opportunity to make it right for you.

Some of our initial batches had problems with the wood quality, and it sounds like you may have received one of them. We'll happily send you a replacement from our current stock, and our 30-day guarantee stands as written on our site.

Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" so we can prioritize your case and resolve everything properly with you.

The Puppy Harbor Team

Avaliado com 1 de um total de 5 estrelas

product is dangerous

this coffee chew does splinter into sharp ,pointed splinters ! I have purchased coffee chews in the past and yes they do break down into fibrous small pieces that are completely digestible by your dogs, these are NOT ! I contacted customer service sent pictures of their product and the answer I received was "I should have bought a bigger size" They do NOT honor their guarantee, Buyers Beware for your pups ! I want to add I did contact them repeatedly,and they did talk to mefor a while then chose to ignore me. My bank is handling this matter now!

22 de maio de 2026
Avaliação não solicitada
logotipo da Puppy Harbor

Resposta da Puppy Harbor

We are sorry your experience with our product was not a positive one. We do want to address this publicly so other customers have the full picture.

We state clearly on our website that purchasing the wrong size for your dog's weight can lead to splintering. Giving a Medium chew to a dog that requires an XL will cause breakage, just as it would with any other product. Sizing is not a fine print issue for us, it is a safety instruction we stand behind.

As we honor our 30-day guarantee, please email us and we will be in touch to make it right for you.

- Puppy Harbor Team

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