Renewa Skin Avaliações 420

I ordered two products from Renewa and I had to return one of them. I talked with Stephen on the phone and he made the return process so easy for me. The company responds quickly to any inquiries.

First off, it took me roughly 8 weeks to receive the Renewa/Skin micro-infusion system. I had to reach out twice as they will not inform you of delayed orders voluntarily. Once I received the product, I have 12 vials of serum and 4 of the micro needle heads. You're only supposed to use the needle head once! So, I have serum that I cannot use. Why would a company sell something customers can't use? Makes no sense. Used the product once so far. Of, course there are no immediate results like the marketing suggests however, I'm will to give it a couple of uses to make that determination. I won't reorder the product due to the horrible shipping time and being sold a product that I have no way of using due to ratio of needle heads to serum.

It's easy to use and takes only a few minutes to do

I’ve used the serum and the skin device for my face a few times already and it’s made my skin feel great and I’ve already noticed an improvement. I’m happy I purchased it, definitely worth the money!!!

My order has not arrived. I did receive an item included with my order but part of it was missing. I spoke with EJ and he will send missing order right away. He said my order would be sent in 7 days. EJ was nice and helpful. I just hope I haven't been scammed. I am not able to open any attachments and my antivirus says its malware and a scam.

This company uses fraudulent business practices including creating orders with customer information that was deleted and never submitted. After months of useless communication with customer service a BBB complaint was opened. Suddenly a supervisor became involved who thought they had the upper hand and tried to get me to comply with their wishes for their sake-seemingly unaware they had no bargaining power whatsoever due to their own fraud committed against me.

You are liars and will reap the reward of your ways.

I had an order that came with one of the products missing. EJj answered immediately, even though it was a weekend, and apologized for the delay, and said s/he would get to the warehouse an put it as a top priority. S/he said to expect it in 3 to 5 business days, and if it did not show up to contact them immediately. I find thi to be great customer service, that they cared about getting my order right, and the promptness with which I was answered.
Thanks so much, EJ with Renewal skin

Kelly Mahan Jaramillo

Michelle took very good care of me and my problem with my shipment. When I called I was not a happy camper, but Michelle made sure before I hung up, my order would be taken care of.

EJ was wonderful in helping me get my order corrected! He answered phone calls and emails, and got my problem solved! Wonderful customer service agent!
Thank you EJ!

Compré un dispositivo de renewal skin en Costa Rica hace tres meses ( a mediados de enero) y nunca llegó. Cuando reclamo al correo o al WhatsApp, después de mucho insistir me dicen que tuvieron un problema en la aduana y que no pueden hacer nada para resolverlo. Tampoco me devuelven el dinero. Tienen demasiadas inconsistencias en las respuestas y al final uno pagó y ellos retienen el dinero. Entre las excusas que han dado dijeron que la persona que atiende por WhatsApp no trabaja para ellos, sin embargo esa persona tiene todos mis datos ( nombre, teléfono, No. de orden y demás ). Son un peligro para los consumidores y los datos personales y creo que son una estafa. Perdí 114 dolares.

Ej was very patient with me. Our phone connection was bad on my end and he just kept trying to get the info,
I am surprised that they are going to replace the unit and I don't have to send the non working one back. He said it would be sent within 7 business days,

While I am not able to write a review on the full use of the product because I’ve been unable to use most of it (only provided with four needle components while provided with 10 bottles of serum), I would like to comment on the excellent customer service that EJ provided. I placed my order at the beginning of February and was offered a 50% refund because of the issue of not enough needle components being provided (you can’t reuse needle components and there is no option to purchase more needle components), it took a month from the time EJ inputted my 50% refund to when I received my refund but EJ kept on it in order to make sure I received it. For that, I’m grateful.

I had a small issue and Matthew in customer service made it right and was very professional and efficient. I was really impressed with his great customer service.

I had an issue with the eye renewal glasses a few weeks after purchase and customer service (Matthew) was amazing. He responded to my email almost immediately and resolved the issue promptly without any additional expense on my end.

Hello this product was so so amazing and the results were quite noticeable I had problems because the product yard on me but I called Matthew and he's sending me a new one I have to say the company and the people there are all fabulous I would recommend this to everyone I love it and I'm so happy I'm getting a replacement thank you Matthew thank you all goodbye

Renewa contacted me expressing genuine concern for my experience - Matthew explained that Renewa was working with the product distributor to solve a previous issue, and my complaint was the first about this particular problem. (The serum bottle wouldn't open - but maybe the instructions to open it were applicable to the previous discontinued vial? IDK, but I didn't feel comfortable prying open a bottle of serum intended to penetrate my skin.)
*Resolution over the phone was friendly.
(The email reps never quite got up to speed.)
I'd been looking forward to trying the product!
On paper this at-home derma-stamper has potential. I hope the product creators Renewa works with are as conscientious about fixing the product as Matthew was about soothing me! - DW 4/16/26

EJ is wonderful! EJ help me get a replacement device! It came in a timely manner and EJ worked with me until I received it! Thank you EJ!

Considering the majority of the 5star reviews are praising the customer service rep who helped refund a defective product...does anyone know of a competitor who sells a similar device that doesn't break after 6 months, actually gets shipped, and actually does what it says it will?

I had some questions regarding charges I believed to be