my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Angelie's respnse to my request for a return and refund was prompt. She pointed out that I had a subscription, thank goodness because I had no idea! I was offered a 50% refund and to keep the produc... Ver mais
A empresa respondeu
Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead... Ver mais
A empresa respondeu
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Ver mais
A empresa respondeu
4,3
Excelente
614 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
excellent prompt customer service
excellent prompt customer service
actually an enjoyable experience
I wish all customer service were like this
31 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hello Judy,
Thank you so much for your wonderful feedback! We're really happy to hear that you had an excellent and enjoyable experience with our team. Providing prompt and helpful customer service is always our priority, and your kind words truly mean a lot to us. We appreciate your support and hope to serve you just as well again in the future!
The Rovina Customer Support Team.
Timely response to my email and quick…
Timely response to my email and quick solution to my issue. Jodi was most helpful!
31 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hello Susan,
Thank you so much for your kind feedback! We’re glad to hear that your issue was resolved quickly and that you had a positive experience with our team. We’ll be sure to pass your appreciation on to Jodi—she’ll be very happy to know she was able to help. We truly appreciate your support and look forward to assisting you again in the future!
The Rovina Support Team.
Angelie was very helpful in cancelled…
Angelie was very helpful in cancelled my my subscription. I only cancelled because I have too much product. I'll reorder again when I need more.
31 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Kathy,
Thank you so much for your feedback! We’re glad to hear that Angelie was able to assist you smoothly with your subscription cancellation. We completely understand, and we truly appreciate you letting us know your reason.
We’ll be here anytime you’re ready to reorder, and we look forward to serving you again in the future!
The Rovina Support Team.
Resposta da Tryrovina
Hi Tina,
Thank you so much for your kind words and for taking the time to share your experience with Rovina!
We’re delighted to hear that you received a quick and polite response from our support team. Providing timely and courteous assistance is always our goal, and your feedback truly means a lot to us.
We sincerely appreciate your support and thank you for choosing Rovina!
Wishing you a wonderful day ahead.
The Rovina Support Team.
Do not order from this company
Do not order from this company. They will lock you into a subscription that they will not cancel even if you email them like you are supposed to do to cancel.
30 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Terese,
Thank you for sharing your feedback. We’re truly sorry for the frustration and inconvenience this situation has caused, and we understand how concerning subscription-related experiences can feel when expectations aren’t met.
To clarify, we never lock customers into a subscription. All subscriptions are fully customer-managed and can be canceled or modified at any time through our self-service subscription portal on our website. This system is designed to ensure full transparency and control for every customer.
After reviewing your account, we can confirm that your subscription was successfully canceled prior to this review being posted. Additionally, the recent order associated with your account was also canceled and refunded back to your original payment method.
Please allow 1–10 business days for the refund to reflect on your account, depending on your bank or payment provider.
We sincerely regret that your experience did not reflect the level of clarity and ease we aim to provide. Your feedback is genuinely appreciated and will be shared with our team as we continue improving both our processes and communication.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
The Rovina Support Team.
Aljan,
He was very helpful and answered my email right away. Thank you for your prompt customer service.
29 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Heather,
Thank you so much for your kind words and for taking the time to share your experience with Rovina!
We’re delighted to hear that Aljan was able to assist you promptly and provide the helpful support you needed. We’ll be sure to pass along your feedback to him, t will truly mean a lot.
We sincerely appreciate your support and thank you for choosing Rovina!
Wishing you a wonderful day ahead.
The Rovina Support Team
They responded quickly and efficiently
They responded quickly and efficiently. To my questions and concerns.
30 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Raquel,
Thank you so much for your kind feedback and for sharing your experience with Rovina!
We’re glad to hear that our team was able to respond quickly and efficiently to your questions and concerns. Providing prompt and helpful support is always our priority, and it’s great to know we were able to assist you.
We truly appreciate your support and thank you for choosing Rovina.
Wishing you all the best!
The Rovina Support Team
I had a great experience with Rovina
I had a great experience with Rovina. The customer service team gives excellent customer service and the product is amazing and helps well with your overall health! I definitely recommend this product to everyone!
27 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Amanda,
Thank you so much for your kind words and for sharing your experience with Rovina!
We're thrilled to hear that you've had a great experience with both our product and our customer service team. It's wonderful to know that the product has been beneficial to your overall health and wellness.
Your recommendation means a lot to us and motivates our team to continue providing the best possible service and products. Thank you for being a valued customer and for your support!
Wishing you continued health and wellness!
The Rovina Support Team.
Aira's Assistance
Aira was very prompt and helpful. The response time was incredible. My request was taken care of quickly.
29 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Sand,
Thank you so much for your wonderful review! We're delighted to hear that Aira was able to assist you promptly and efficiently. Providing fast, helpful, and reliable support is always our goal, and we're thrilled that your request was resolved quickly.
We truly appreciate your feedback and your support. Thank you for choosing us!
The Rovina Support Team.
I am glad that you clarify the refund…
I am glad that you clarify the refund and will be credited my account. Thank you.
28 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Cash,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that we were able to clarify the refund process for you and provide the assistance you needed.
We truly appreciate your patience, understanding, and kind words. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Customer service representative …
Angeline in your customer service area was quick to respond & a great help in resolving my issue.
28 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Darlene,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Angeline was quick to respond and able to help resolve your issue.
We truly appreciate your kind words and support. Feedback like yours means a lot to our team and motivates us to continue providing the best service possible.
Thank you again for being a valued part of Rovina!
The Rovina Support Team.
Very Good product and customer service…
Very Good product and customer service were Very caring and helpful and quick response!! Thank You So Much For Everythjng !! 😊
20 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi There,
Thank you so much for your kind words and support!
We’re truly happy to hear that you’re enjoying the product and that our customer service team was able to provide caring, helpful, and quick assistance. Your satisfaction means a lot to us, and feedback like this motivates us to continue providing the best experience possible.
Thank you again for choosing Rovina!
The Rovina Support Team.
i would have liked to of had this dealt…
i would have liked to of had this dealt with in a more timely fashion, also the ingredients easier to see so i wouldn't have made the mistake of purchasing them in the fists place. thanks for finally getting this done!
26 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Jeanine,
Thank you for your honest feedback, and we sincerely apologize for the delay in resolving your concern. We also appreciate your comments regarding the ingredient visibility, as we understand how important clear product information is when making a purchase decision. Your feedback will be shared with our team as we continue working to improve both our service and product experience. We’re glad we were able to assist in the end, and we truly appreciate your patience throughout the process.
The Rovina Support Team.
Amazing company
Amazing company. Very professional to deal with. Would highly recommend. Quick service
27 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Belinda,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our team and service. Your recommendation truly means a lot to us. We appreciate your support and look forward to serving you again in the future!
The Rovina Support Team.
Very nice and good company.
Very nice and good company.. there products are top notch
15 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Jackie,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with both our company and products. Providing top-notch quality and excellent service is always our goal. We truly appreciate you being part of our community!
The Rovina Support Team.
Prompt response and courtesy
Arlyn gets high scores in prompt response and courtesy! Very impressed with customer service with this company and I have had no side effects from the product, which is unusual for me.
26 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Dede,
Thank you so much for your wonderful review and kind words!
We're truly happy to hear that you were impressed with our customer service and that you’ve had a positive experience with the product without any side effects. Your feedback means a lot to us and is greatly appreciated.
It was a pleasure assisting you, and we’re grateful to have you as part of the Rovina family. Please don’t hesitate to reach out anytime if you need further assistance.
The Rovina Support Team.
Prompt and understanding Customer…
Prompt and understanding Customer Service.
That's the key to a successful business
I feel comfortable doing business with them
Janes help was the personal that you wish every company provided. Thx.
24 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Geraldine,
Thank you so much for your kind words and support! We're truly happy to hear that you felt comfortable doing business with us. Providing prompt, understanding, and personalized customer service is always our goal. We’ll be sure to share your feedback with Jane, she’ll be delighted to know she made such a positive impact. Thanks again for choosing us!
The Rovina Support Team.
why is a product "made in the USA" shipped from WUHAN China?
This product was shipped from China when I was Informed it was made in the USA????.However after questioning this m money was returned very quickly
15 de abril de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Steven,
We sincerely apologize for the confusion and frustration this experience caused you, and we completely understand why seeing a shipment update connected to China would raise concerns after believing the product was made in the USA. Your trust is very important to us, and we truly appreciate you bringing this to our attention.
Rovina is a U.S.-based brand, with our business operations handled from South Carolina. Our Astaxanthin supplement is manufactured in the United States in a GMP-certified facility while following strict quality and safety standards.
That said, some international logistics hubs or shipping partners may be involved during the shipping and transit process, We understand how this may have appeared misleading, and we appreciate the opportunity to clarify it.
We’re also very glad we were able to respond quickly and process your refund promptly after you reached out. Customer satisfaction and transparency are extremely important to us, and feedback like yours helps us continue improving our communication moving forward.
Thank you again for sharing your experience with us, Steven. We genuinely appreciate your feedback and the chance to address your concerns.
The Rovina Support Team.
Kat was super helpful Better than any…
Kat was super helpful Better than any other!
24 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Larry,
Thank you so much for your wonderful feedback! We're thrilled to hear Kat was able to help and provide such a great experience. We truly appreciate your support and kind words!
The Rovina Support Team.
I honestly love this product I will be…
I honestly love this product I will be purchasing again soon
4 de maio de 2026
Avaliação não solicitada
Resposta da Tryrovina
Hi Sonia,
Thank you so much for your amazing feedback!
We’re absolutely thrilled to hear that you love the product and plan to purchase again soon. Your support truly means a lot to us, and we’re so happy to be part of your wellness journey.
We can’t wait to serve you again soon. Thank you for choosing Rovina!
The Rovina Support Team.
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