Tuiholidays 

Taj heritage Goa
Why oh why would do Tui send anybody to this hotel
Weddings 6 in 2 weeks lasting 3 days each
Bang bang go the drums late into the night
Beach you can’t use due to petrol on sand
Location wise miles from anywhere you need a taxi
Very expensive food and drinks 3 times the price in town
Would I go again NEVER

Avoid at all costs, we booked a holiday back in June last year, 4 weeks before departure I received an email stating the hotel is having building works during my stay. I was advised to contact Tui and they would assist, there option was to change to an adult only hotel (not an option) as I am going with kids, or go to another hotel (not an option) as it was fully booked.

I was advised my option is go, put up with the building works or cancel my holiday and lose my money I have paid for insurance, car parking and airport lounge, thanks for all your help Tui!!

The after sales department an utter joke, no one can do anything, you can’t speak to a manager they have no power to do anything. You are told you will receive a call back, they never call back.

One week at Tui Blue Suite Princess, Gran Canaria. Wonderful time and will certainly go back. General staff really good and worked hard. Cleaning team exceptional. Food really good and plenty of variety. Only blemish the al a carte Culinarium restaurant which was really poor. Cold food, long wait, food quality terrible 😢, wished we’d never booked. Not a serving staff issue, who actually apologised. Experience of hotel, entertainment, sea views, sun beds, and drinks service wonderful.

I booked a package holiday through Tuiholidays to Madeira for myself and two friends. We paid the same rate but on arrival our rooms were very different — one had a suite, another a double with a balcony and I was given a small twin room with little natural light. I raised it with the hotel and then with TUI; both said allocations were handled by the hotel and there was limited immediate help. They passed on feedback and suggested requesting room preferences in advance, which wasn’t much comfort at the time. The trip itself was fine, but the uneven room assignment left me frustrated and more cautious about booking similar packages without confirming room types beforehand

Thomson HELLidays
Thomson HELLidays, since rebranded, TUI, (T.errible U.nedicated I.diots) I should have flown with, 05 05 09.

Why else would an abominable company rebrand itself?

Escorted off Glasgow premises by what has since become Police Scuttledlands, PC's ABOMINABLE & ABERANT. This, for having the temerity to disseminate, Drs & Lawyers for responsible medicine literature. Ditto, nurses movement for responsible medicine. From which I have never since flown nor never, ever will with neither TUI, nor Scottish airports.

Arrested but not charged in Elgin for demonstrating about as such.

Summonsed to Aberdeen for having demonstrated about as such at Absurdistan airport. Acquitted.

Yet still no flight nor refund.

"There is no justice in this world in or out of court." Clarence DARROW, attorney at law.

"It's a dangerous thing to be right when your government is wrong." VOLTAIRE

'Some actions can never be hidden by a smokescreen for they advertise their stupidity & iniquity in ne🔵n lights' former vivisector, prof Pietro CROCE, toxicologist, author of Vivisection or Science: testing drugs & safeguarding health.

AN anti vivisectionist was yesterday cleared of sending a suspicious package to the boss of a Scottish airport.

Andrew Kirk, 50, was charged with breach of the peace after allegedly sending an alarming letter about vivisection to Aberdeen airport on March 19.

The case at the city's sheriff court was Kirk's first in Scotland, despite facing English courts 39 times. Kirk, of Inverness, said he sent the package to protest the airport's alleged involvement in transporting animals for testing.

He said: "I was exercising my right to free speech. To be charged with such an offence is insane."

CAPTION(S):

PACKAGE: Kirk
COPYRIGHT 2009 Scottish Daily Record & Sunday
No portion of this article can be reproduced without the express written permission from the copyright holder.

2009 Aberdeen Express

Scottish Daily & Sunday Record, 2009

Our holiday which had been booked for nearly a year was suddenly cancelled four weeks prior to our flight which was also 1 day too late to cancel our airport hotel. No explanation for the cancellation was given .
The ‘good news’ from them was that they had booked us into another hotel which was in a completely different location and was total unsuitable.
So had to cancel and lose the holiday we had been looking forward to and the overnight hotel cost. Will not use Tui again.

Incorrect and misleading information given by TUI staff ruined our holiday. No acceptance of responsibility from their customer care department. Shameful.

Absolutely disgusting resort. Villa verde resort cape verde. Let me explain. We arrived at 7pm. The resort was in pitch black darkness. The power had gone off. All I wanted to do is check in after the 6 hour flight. We had booked the package holiday through tui. We asked the rude receptionist if we could check in. After a 2 hour debaracle the power came back on only to find the hotel would not let us check in as tui had not sent the hotel payment. At 10pm still waiting in the reception 2 off duty tui reps assisted but to no avail. In the end even though we had paid tui for the week we had to pay for the night.

Once we go in the room it was a disgusting mess. Words can not express what the pictures will stay.

My honest opinion is this is a shxt hole. And and I'm now trying to get back home.

You can't even give the hotel a 1 star.

We stayed in the Grand Excelsior Valletta Malta over the New Year period. It is listed as 5 star....it maybe used to be 5 star it certainly isnt now. We paid extra to have a Delux room, i would hate to see a standard room as it was shabby, dated and grubby.
The food although a wide selection was more or less the same each evening. I ended up being violently ill over a three day period i had only eaten at the hotel.

Booked a holiday at TUI at Telford at the retail park, with BILLY had fantastic service 👏

Tui house boat excursion in Goa ..
This overnight excursion cost
£162.00 pp This is what was advertised..
TRIP - 2-DAY
• Pass ancient villages, temples and dense forests as you cruise the backwaters of the River Aldona in a traditional Goan houseboat. As you sail, grab a drink from the bar, try your hand at fishing, or just sit back and enjoy the peace. Then, as the sun sets, there's a traditional dinner, live music and an overnight stay in a plush cabin onboard.
• Hemmed in by jungle and mangrove forest it's teeming with wildlife here, so keep your eyes peeled for monkeys in the trees and crocs in the water. Gliding gently downstream, we'll stop for a spot of traditional fishing or if you prefer, just kick back, relax and admire the scenery.
• Sunsets on the Aldona are nothing short of spectacular, so after toasting to one with a drink or two, you'll have dinner and watch some live music as the stars come out. Then bed down for the night in your fully air-conditioned cabin and you'll wake up to the chirping of birds on the riverbank. After breakfast, we sail back to jetty for your transfer back to the hotel
What we got was unsafe / un hygienic and nothing like what was advertised..
We arrived by taxi and was walked through what I can only describe as a building site with sand/ cement everywhere to a jetty with broken steps and a rickety handrail made of bamboo… we then got into a small boat tender to the overnight houseboat.. once on the boat for the first 3 hours their was no power for aircon /or charging points..the entertainment was late which made our meal late thus it being cold..whilst eating our meal a rat was seen and later a further rat was seen, the en suite 3 foot square with shower wasn’t fit for purpose. The wildlife apart from the rats was minimal.. I strongly advise against booking this trip.
After complaining to the Rep in resort it he didn’t file a report so I wrote to Tui and complained on my return.. this is the response I got.
I understand your excursion had safety issues with boat access, poor cabin and shower conditions, hygiene concerns including rats during meals, and the experience didn't match what was advertised.
I'm genuinely sorry that your holiday experience was so far from what you deserved, and I truly regret the disappointment and concern this has caused you.
Thank you for sharing this feedback with us. Please be assured that everything you've told us will be taken seriously and passed on to the relevant teams for their attention and review

We went to: the Tui shop 20 Kingland Crescent
Poole, BH15 1TB. We've cruised 14 or 15 times with Tui now. Last year was on the Isla on the Rhine. That was superb. In the shop we were assisted by Matthew. He was clear, knowledgeable, and very helpful. I had looked online but hadn't spotted one of the cruises on the Danube. We really fancied that one so it's booked. We need to stay overnight at Gatwick and he booked that for us as well. As always from the Tui shop we had superb service. I much prefer dealing with a person than an AI bot. Please keep these shops open.

AVOID USING TUI ❌❌
What me and my partner thought would be a dream holiday!! We want to make others aware of our horrific holiday. In relation to a 14-night holiday at the Bahia Principe Grand Punta Cana, Dominican Republic which was booked as a five-star package holiday directly with TUI.
From the very first night of our stay, we experienced extremely serious issues. We woke to bites all over our bodies and blood left on the bed sheets. And the bed frame was coverd in small black marks which we think was bed bug poo. It was clear the room was infested with bed bugs. This was reported to the TUI representative, yet we remained in this room for two nights, during this time we continued to be bitten from head to toe.
We were eventually moved to another room; however, this room also showed clear signs of infestation, including black bugs under the mat on the dressing table and all over the balcony. We have photo evidence of all this and we visited our doctor on teturn and he confirmed bed bugs. This issue was raised again, particularly after my daughter spoke with a TUI representative at Merry Hill, who advised that we should be moved to an alternative hotel as the situation was wholly unacceptable.
Despite this, the on-site TUI representative stated that a hotel move was not possible and no further action was taken. We felt unsupported and left in accommodation that was unhygienic and unsuitable.
In addition to the above, the hotel did not meet five-star standards. Staff were rude. Ignorant and very miserable. There were persistent queues for meals and snacks, hot meals were regularly served cold, and the snack bar frequently ran out of food before we reached the front of the queue. The lack of facilities and poor service significantly impacted the quality of our holiday. We reported a leak from the air-conditioning coming from the ceiling this was also reported but not dealt with.
As a result of these issues, our holiday was completely ruined. We spent the majority of the trip distressed, uncomfortable, and anxious due to the bed bug infestation, and left with bites covering our bodies. This falls far below the standards expected of a TUI package holiday and constitutes a failure to provide services with reasonable care and skill under the Package Travel Regulations.
To further compound this experience, the night before our return flight we was sent an email saying we wasnt flying with Tui it would be privilege style on behalf of Tui airways even though the Tui crew and all the Tui amenities will be the same on the new flight. It clearly wasn't. Most of the crew couldn't speak English we were only offered 2 drinks the whole 9 hour flight and given a small paper cup. The food wasn't to Tui standards either and no duty free. We wasn't given our correct paid booked seats and was separated. People were given B seats and this flight had no. B seats so this meant B seat people were sitting any where and this coursed arguments and anger between people. We have taken this complaint to Tui but been shrugged of and offered a good will gesture of £150 which is disgusting.

I definitely will not be using TUI moving forward

just returned from a holidays in Lanzarote with tui.
Not impressed with the overall organisation at the airports. Jet 2 reps seemed organised and queues very small compared to Tui. Their reps were not interested in helping at the airports.
The worst rep was Elaine at our hotel the Timanfaya Princess in Lanzarote. She was not helpful or interested, didnt give us correct information. She told us she had been with Tui a long time, perhaps too long as all she wanted to do was look at her laptop! The German lady was very helpful and came to us to ask if we had a good holiday and wish us a safe journey home. Elaine did NOT !!
Going to book with JET 2 next time !!

Booked a holiday to Tenerife to celebrate my wife's 70th birthday January 2026. In October her brother was diagnosed with terminal liver cancer. He was told that he probably won't live to see Xmas. He was homeless so he came to live with us. Xmas passed and he was still with us. We went to the local TUI Store to cancel the holiday knowing we would lose the money. The staff said to leave it with them to move the holiday to April to celebrate our Golden wedding. This was refused. We have been booking holidays with TUI for many years spending thousands of pounds but that counts as nothing to them. No empathy. Will never use TUI again.

This company as severely gone down the pan, needed to cancel a holiday due to very valid and out of my control reasons, and was first off met with finding it hard as hell to cancel, then not only was the holiday over £1000 more expensive with them than other suppliers they wanted to charge over £400 to cancel over 200 days before departure in contradiction to their own terms and conditions they let you read. Soulless and just want to shafts you for all that they can get. I used to use Tui at least once a year, but the last couple of holidays with them were, terrible, one I nearly died and spent weeks in intensive care and hospital recovering and one that was terrible, and that was my honeymoon! This was a last chance for Tui, not content with near death and a ruined honeymoon they have treated what was a long standing faithful customer with contempt and just want their pound of flesh. Would definitely not recommend, run away don't walk!

Terrible company. They changed flight of two holidays we had booked by 11 hours, resulting in return at 2:am, which was unacceptable for my wife with disabilities.

Ruined our 50th anniversary plans and resulted in losing 3 days holiday for the same price! Nice staff online, but no help solving the issues. We could easily have been transferred to another airline but that would have broken their ‘policy’.

Now have to use Ryan Air (preferred airline, ha ha) from another airport, which is definitely not what we planned.

Can’t even put in a complaint as you can only complain after a holiday.

Total and utter disgrace.

Had a fab holiday with TUI to Greece! Easy booking process, we were well looked after even gave us help in airport even though I hadn’t booked assistance. Reps were on hand at hotel to help if needed, everything was as described thank you

Arrival -
Dropped off in Estepona with 2 x 20kg bags with the driver pointing across the road that the hotel was that way.

30 minutes later travelling up steep roads and asking strangers, we arrived at the Hotel El Pilar exhausted and stressed.

Departure -
Not picked up at agreed location despite arriving 40 minutes early.

Contacted TUI messaging service who eventually (after 15 minutes passed the pick up time) advised us to return to the hotel and book a taxi.

Despite complaints when both have been presented to TUI they have failed to provide an explanation for their failure to provide adequate directions to the hotel and failure to pick us up.

They IGNORE and CLOSE the COMPLAINT without REPLY.

Nb
TUI just phoned me and basically said they had refunded the taxi fare & given feedback to the Resort Team and no explanation would be forthcoming on the arrival and departure issues. I advised this was not sufficient and I will not be booking with TUI again.

Amazing booking with Rob, very helpful and polite. Made the whole experience easy and I can hardly wait to go away. Also gave me good advice re passport and insurance.