tutorchase.com Avaliações 62

I was initially scheduled a trial lesson about three weeks ago with a TMUA tutor, Gemma. I showed up to the classroom, waited the whole hour- and she never showed up! I messaged her on WhatsApp to tell her I was waiting in the classroom, and emailed the client manager, Michael to alert him of the incident. She only messaged me later that evening (the lesson was scheduled in the morning) to apologize, claiming she was ill. After rescheduling the lesson, and deciding to go ahead with her as a tutor after, I spent the entire week going back and forth with Tutor Chase trying to figure out how to book lessons, and pay. No one was helpful. I called numerous times on different days and no one answered. I contacted them on WhatsApp and was told someone would reach out to help me further. Nobody did. After I finally managed to pay for 9 session hours, intended to be spread over 6 lessons, I was told my chosen tutor, Gemma would reach out to me with booking details. I was told that paying for the package would 'secure Gemma as my tutor', but the opposite happened. After initially not receiving any booking link to book the sessions I had paid for, I contacted Gemma twice on separate occasions to ask her for booking details. I waited 3 days, and she didn't reply, despite seeing her online on Whatsapp numerous times, including when I first sent the message. I contacted my client manager, Michael, expressing my dissatisfaction with the fact I paid the money on the basis I would have Gemma as a tutor, yet she had not even responded. I was told she was removed from the service, yet she is still on their website?. In addition to this, I was offered a new tutor, Jay, last week as compensation. The same incident has happened- I have not been contacted by anyone to book at least a trial lesson let alone the sessions I have paid for. I have constantly had to reach out to Michael to get things sorted, and even then, nothing has been sorted. I have requested a full refund 2 days ago, and haven't even had an acknowledgement on getting a refund, my first email asking for a refund was completely ignored and instead Michael told me he would 'reach out to Jay again'. Thinking I might get a response, I called again, but still no response. It's been three weeks and counting since this whole ordeal began, my exam is in 3 weeks, and all I have received is an appalling standard of service. I am fed up of the constant back and forth, the poor communication between both tutors, and admin, and am still awaiting an immediate refund. I am astounded by my treatment by TutorChase and would advise everyone to avoid this company at all costs. You pay £585 (as you can't even have adhoc lessons and have to pay for a package!), and after that, no one even tries to communicate properly with you. Take your money elsewhere, and don't waste your time with TutorChase!

Filled in the form had a response on WhatsApp, gave further details and was told they would get back to me shortly with a tutor. Never heard back from them.