I use Twentyeight Health to fill my birth control prescription and the process is easy. The providers on there respond quickly and if there are any issues, their customer response team is very helpful... Ver mais
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I love this company. The people who work there are very nice and have excellent customer service skills. When I emailed them asking questions, they got back to me very quickly and had answers for me i... Ver mais
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I don't know how I got the same person within this company on 2 separate occasions by phone but I sure did and it made it even more of a personal experience. Bri is awesome and handled my billing situ... Ver mais
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They sent my script directly to my pharmacy at no cost and gave me a couple months before they charged me I should have thought to cancel before I was charged but I was crazy busy. The process of canc... Ver mais
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Detalhes da empresa
Escrito pela empresa
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Informações de contato
330 E 38th Street, 10016, New York, Estados Unidos
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4,5
Excelente
985 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gimmick-- never informed of subscription fee during sign up
During sign up for birth control, nowhere does it state that there is 12.99 subscription fee so after I fill out all my information and questionnaires and insurance info, i receive a message telling me that I would have to pay 12.99 for the services, even though my insurance would normally cover everything under preventative care. This is a gimmick. Very unpleased
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Samantha,
Thank you for reaching out. I truly apologize for any misunderstanding. Transparency is very important to us, especially when it comes to the fees associated with our service. The $12.99 required upon sign up is explained in our website FAQ as well as noted on the Order Summary page at checkout.
The $12.99 is an out of pocket cost not covered by insurance, but we can always provide an itemized receipt which you may be able to submit to your insurance for reimbursement.
We would truly appreciate the opportunity to look further into any pricing concerns regarding subscription costs, to ensure we resolve any potential discrepancies. I've reached out to you directly via email and through Trustpilot in order to do so, and hope to hear back from you soon.
Sincerely,
Kelsey (she/her)
Reliable company with great communication
I have been using twentyeight health's services for years at this point and it's been amazing. Whenever there is an issue with my insurance or with my pharmacy, they help me resolve it quickly. I especially love that I can email whenever I have a question, and a real person will get back to me usually within a couple hours! Thanks for the help this time, Ram :)
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Lindsey,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ram from our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Definitely Worth It
I have been using this service for awhile now great customer service and communication always clear, thanks May Ann!!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Latasia,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear May Ann from our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
They listen an help you the best as…
They listen an help you the best as possible!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Hayleigh,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I absolutely love twentyeight health!
I absolutely love twentyeight health!! I was with them for many years and I love having a doctor right at my fingertips. They are always responsive, go out of their way to help you in any way possible and you can tell they really care about you and your health. Whenever I have a question or any kind of issue, I know their customer service team is going to go above and beyond to make sure I leave with answers. Even when I stopped my medication, I had to reach out to them to get the name of the medication and they were right there to help me. Always a great experience!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Kristi,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team has gone above and beyond to provide you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
It has been fantastic
It has been fantastic! Customer service by Bri is wonderful and makes sure I’m properly set.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Michael,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health.I'm so glad to hear Bri able to help get things sorted for you!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Amazing
I love twenty eight health they make everything so easy and are so kind every time i speak with them.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Alissa,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Poor service, unaccountable, passive aggressive customer service
They charged me for the service, but only let me know they had trouble with my insurance 7 days later. This was, unfortunately, too late for me as I would be traveling but they didn't issue a refund upon request. They also prescribed me the expensive brand name by default instead of the lower cost generic which I had said I would be fine with. Customer support was unwilling to provide a workable solution - unapologetic, unaccountable, and passive-aggressive.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Svetlana,
Thank you sincerely for providing this feedback. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
They took my money and gave me no assistance at all
I paid the 29$,they took my money ,did not help me with anything at all .there website is broken ,when you get to the part where you have to finish filling out the intake questions ,the website becomes broken ,the website won't allow you to do it .I would advise people not to use this service .they will take your money and will not help you with anything
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Blessed,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
One of the best services I’ve ever had
I came to Twentyeight health in a time of need. I was recently postpartum but was looking into my options for birth control. I had many questions and Robbie helped me out the best she could. She answered all of my concerns and made me feel heard and important. These days, you don’t really find compassionate health care professionals, but I did here. Not only was the service absolutely exceptional, but the team and all of those in which I’ve had an encounter with have treated me with courtesy, compassion, and respect. Thank you so much♥️
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Twentyeight Health
Hi MylesEly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Robbie able to help get things sorted!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Good concept but their customer service…
Good concept but their customer service is awful!!
27 de novembro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Rachel,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
the team of CSR was amazing
the team of CSR was amazing. i want give a big thanks to Marilu and JC for getting me on right track and really putting it to simple terms for me to understand. they got my address changed due to an issue but other then that they made me feel welcomed and on board with everything. i plan to keep using this online platform.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Candice,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Marilu & JC have provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Resposta da Twentyeight Health
Hi Kelly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel our team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Bri is just amazing agree got done what…
Bri is just amazing agree got done what needed to be done faster than I ever could think
19 de novembro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Julie,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Bri has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I needed help and had a question about…
I needed help and had a question about my prescription. Linda was a GREAT help! She answered all of my questions and was so nice and friendly!
17 de novembro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Amber,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Linda has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Horrible !!!!
I wouldn't use this service. They never send your birth control on time and you can go an entire month without it. They tried to blame my insurance which made no sense because this happened ok 2 shipments I paid out of pocket on because there were a good 6 months I didnt have insurance. When I asked about this they had no answer. Super quick to take $150 from my account on the first of the month & then sent me my shit a month later saying they had an issue. An issue with what? Now my past 2 shipments i was told its my insurance, and they'll send me a bridge packet. What they send you is fing plan B that's not even the same thing as birth control. HUGE WASTE OF MONEY, CUSTOMER SERVICE IS AWFUL. -- Don't worry as you see they reached out to me & only continued to accuse me of not taking my birth control correctly. Promised id be able to pick my birth control up by the next day (mind you thats the last day of pills i have) and completely went unresponsive even though I reached out and told them multiple times my pharmacy has nothing and they can't do anything until they put the prescription in. My favorite part is the multiple times I was offered PLAN B like thats the same as birth control. Sorry have the professionals here have no idea what plan B is? How does that help me at all. I can't take PLAN B every day nor should I really take it that often. If I go off my birth control my period gets messed up. So thank-you for this so much and thank you for being such a shitty service. They better pay for the birth control I have to get from a woman's center because most dont take insurance and this shouldn't have happened at all.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Brittany,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
They are like FAMILY!
The Twenty-Eight Health team feels like family! I had the pleasure of being serviced by Mel who was an absolute sweetheart, so kind! Also, Kelsey is a true angel as well! They provide wonderful consistent care and make sure to go above and beyond concerning your needs, wants, problems, and or questions! I truly wish I could thank them in more ways for their sincerity and overall humanity that’s so inspiring in this world!
Thank you Twenty-Eight Health!
God Bless!
Sincerely,
-B
1 de outubro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi B,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Mel & I have provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
No. Go elsewhere.
No. Just No. Ever since they switched companies around a year or so ago, customer service and their lack of ability to deliver their products went downhill FAST. I've had to speak to customer service more times than I can count. The icing on the cake was when I confirmed with them, twice, that my address changed, and it was still delivered to my old one. This was 2 months prior to my next delivery.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Sarah,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
Convenient and Reliable Healthcare
TwentyEight Health exceeded my expectations. The online consultation was straightforward, and I loved that I could ask follow-up questions directly to the doctors. Ordering medications like the morning-after pill and herpes treatment was stress-free, and the privacy they maintain is excellent. Even from Canada, I felt fully supported and safe throughout the process. Highly recommend this service to anyone looking for reliable and discreet healthcare!
1 de outubro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi Layla,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear we've provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
28 HEALTH CORRECTED ALL MY CONCERNS
THIS COMPANY IS A SCAM NOW ! They keep sending my birth control to my pharmacy by a dr that is not within my insurance network! I have been out of options for days because no one will correct this issue! I CAN NOT GET MY BIRTH CONTROL because of these people messing up the prescription ! I will have to take my money and business elsewhere and write the CEO. I am also going to sue them for me paying them money every month and not getting the services I paid for!
Update as of 10/07/25: A BEYOND AMAZING WOMAN with the escalations team reached out to me today at 3:08pm to resolve EVERY ISSUE I was having. She went above and beyond to fix this issue. Her name started with a J but I cant remember the full name. I would please like her supervisors to know that she was so kind, reassuring, respectful, and professional. She was also so supportive and helpful! She deserves every compliment I can think of. Please pass this positive message along to the right supervisors and I hope she is recognized for her hard work and customer service! Please look into the email and name I sent to 28 health on trust pilot to verify who helped me and praise the woman that called me today! I am ao grateful and I will keep using 28 health for as long as I can !
1 de outubro de 2025
Avaliação não solicitada
Resposta da Twentyeight Health
Hi there,
Thank you for reaching out. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is not the experience we hoped you would have with our service, as our team is committed to prompt and efficient care.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
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