TwinSunHeating Avaliações 

190
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The engineer was very good and was well versed in his profession.... very professionally dressed and did a very thorough job of servicing my boiler. Thankfully I chose one of their monthly packaged f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish. TwinSun are professional and efficient. Reece from TwinSun came to complete my annual boiler service as part of my boiler care service plan. He was polite,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... Ver mais

Avaliado com 5 de um total de 5 estrelas

Jack the engineer was really polite and made for a good experience. Communication was great and I knew when to expect his arrival. Booking of the service was really easy and I had to amend my first bo... Ver mais

Detalhes da empresa

  1. Empresa de Aquecedores

Escrito pela empresa

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

190 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(190)

67 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Professional

Reece turned up on time. He was polite and respectful. He had a professional attitude to his work. The work was completed and was very acceptable. I would use this company again

8 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic staff

Fantastic staff, from answering the phone to carrying out the work - everyone was amazing. Arrived on time, where respectful and knowable. Fair prices, would definitely recommend to anyone.

5 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Professional service and took the time to explain how my boiler worked and why I was getting low pressure. Andy fixed it on the day and we are full steam ahead again

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service as always

Outstanding service as always with Twinsun Heating. Andy and his team continue to deliver top-notch, hassle-free booking and service that sets the industry standard.

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I rang round 5 heating companies and…

I rang round 5 heating companies and only 2 actually answered the phone and only 1 actually got back to me!!

TwinSun Heating have been amazing, they attending the same day, fully explained there fees and costs and got the job done right first time.

Breath of fresh air! The last time I had a problem I went cheap and it was nightmare. TwinSun Heatings pricing is fair for the level of service they provide, we even got a text with a tracking link like Uber when the engineer was on his way!!

Wish more trades business could be this efficient!

Well done Team TwinSun

13 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I wou never recommend this so called…

I would never recommend this so called "company" who wants a call out charge just to look at the problem and charge vulnerable customers £100.00 plus vat just to look at the problem.... AVOID this con man and look around for genuine tradesmen who don't charge £100 just to look at the problem..... your company in Winstanley by the way is a complete and utter disgrace and are taking vulnerable people for granted for charging £100.00 plus vat to even look at the problem.. you said you had a engineer in the area???? So I could get an expess call out??? Doh you live 2 miles down the road so your a complete rip off. By all means prove me wrong. I have the messages you sent. Shame on your company.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da TwinSunHeating

Resposta da TwinSunHeating

Hi Dee, a little unsure as to why you have left us a negative review as we HAVE NOT CARRIED OUT WORK FOR YOU.

We simply quoted to come and diagnose the fault on your boiler, even as a reduced rate (£99 down from £119) as our boiler repair engineer was working in your area.

We are specialists in boiler service and repair so focus our energy into that as well as being able to offer fast response work, it’s to be expected that the price for someone to come out as a fast response will be slightly higher than waiting days and days for a company.

While you may believe charging to “look at” a boiler problem is wrong, this is really not the case. It take years of experience and training and time on site to find the fault on your boiler, as a result we must charge for our time otherwise it would not be possible from a business sense to carry out the work.

It’s a shame you felt the need to leave such a harmful review as this is no reflection of the quality of our work, we have lots of good reviews from many happy customers.

We hope you got your boiler sorted at a price you are more content with.

Avaliado com 5 de um total de 5 estrelas

Far better than just a 5-star service

I really don't think there is enough I could say about how good Twinsun is as a company. From my initial contact with them asking if they could help fix my boiler to the work carried out and the conversations in between, every aspect has been first class. Charlie in admin has always replied to me quickly and with all the answers I needed and Andy has always been punctual knowledgeable and quick at his work. It has been the perfect service for me and they are most definitely a credit to themselves. absolutely can not recommend them enough and I will be happy to suggest them to anyone else who needs help the way I did. Far better than just a 5-star service.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So friendly and I recommend

Andy came and explained everything to me and showed me what was wrong. Very helpful and ordered the part to replace the broken one and fixed in within two days. So friendly and definitely recommend.

13 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lack of water pressure

Got call today to advise available this afternoon to look at my issue. Was here for approx an hr. Couldn’t fix the issue as its a united utilities problem but they were extremely helpful and provided great advice. Offered to write a report if it helped. Was very thorough in their investigation work. Will def recommend and use again. Can’t speak highly enough of the service.

12 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Boiler service and more

Andy was prompt, friendly and polite and had been booked for a boiler service. He quickly spotted a gas leak to the boiler and replaced an olive and reseated pipe to solve it at no extra cost.
Boiler had never really had a proper service so it required some time and tinkering and Andy explained everything he was doing, including top tips along the way. He finished by bleeding the radiators and the whole house is now toasty! He'll be getting all my gas work in future, thank you😄

9 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely pleased!

Extremely pleased with Andy's work. We contacted him on a Sunday evening and got a rapid response, and he was with us on the Monday. The problem was identified and fixed quickly. His communication, quality of work and professionalism were all excellent, and I'll certainly be using TwinSun as my go to boiler service/repair company for future.

29 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Very satisfied with job and communication. The choice of care plans gives you great flexibility and peace of mind.

24 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service!

We had low boiler pressure and was having to top it up twice a day for a week or so. Fearing the worst that we’d have to start buying parts in order to resolve the problem - Andrew came out, identified and sorted the problem in no time. Very honest and reliable - would definitely recommend and use again.

17 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful and reliable

Andy has been fantastic with us and got our boiler fixed up, serviced and we are now covered with one of his plans so we no longer have to deal with keep finding Gas guys every year. Thanks Andy.

16 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very quick respomse

Reported evening, Andy replied quicky and arrived next day. Issue sorted quickly with reassurance to call again if further problems.

16 de novembro de 2023
Avaliação não solicitada

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