Same experience as the review below
Same experience as the review below. I requested to cancel my subscription before the trial ended, and also generated the first free video, but it was not of standard, to be honest, one of the worse. Yet they still charged me monthly plan after the trial ended, even though the refund policy stated that the first video does not count, and if credits are not being used, I can be refunded. It has been 2 weeks, 3 emails sent to their support and marketing email. No response at all. With the same worry, I am afraid that I will get charged again without even using the account and no ways of cancelling my subscription since they have ignored all my emails and the only way to cancel the subscription is through their support email which they will never ever reply. The only way I can think of is cancelling my credit card, seriously screw this shit company. Don't trust this company please.
UPDATE:
You said you take these seriously? Are you serious? What happened to 7 to 10 business days? It has been 20 business days with no replies from your SUPPORT email. I had to email your marketing email at hellougcvids.ai just for you reply? Why am I even sending message to that email in the first place? Your reply on that email is basically telling me go sort it out with my bank, and how am I supposed to do that? Report that it's a scam? There's basically nothing I can do. Below was the email you replied me back.
"Hello,
Thank you for reaching out. I can confirm that your subscription has now been cancelled, and no further charges will be made.
We understand your concerns regarding the recent charge. This month, we transitioned to a new payment processor, and unfortunately it does not allow us to issue refunds for completed transactions from our side.
If you would like to pursue a refund, you may contact your bank or card issuer, who can review the transaction and advise you on the available options.
We apologize for any inconvenience and appreciate your understanding. If you have any other questions, please let us know."
What do you mean reach out to your support email? I sent the email on 25th June, what date is it now? 22nd July!! Not a single reply from the support email! Don't ask me to do something pointless again and repeating this nonsense.
UPDATE 2:
The owner of the company emailed me and personally refunded me, hence I edited the stars. Dude I don't know how but just find a way for the the support email to work, or let your customers cancel this subscription online rather than emailing support to cancel it. It pisses people off that they have to wait 7 to 10 days. Thanks for the refund.
17 de julho de 2026
Avaliação não solicitada