UGC Vids AI Avaliações 

7
O TrustScore é 4 de um total de 5

3,9

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Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

7 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,9

Todas as avaliações

(7)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great value and easy to use

I’ve tried a few AI UGC tools, and this has been the easiest one to use so far. The interface is clean, the videos generate quickly, and I like that the pricing gives you a generous number of videos compared to other platforms. I also had a question for support and got a helpful response. Overall, it’s been a solid experience and I’d recommend giving it a try.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Software

Compared to other softwares, this one takes the cake. The UI is simple to use, the customer service is top notch and amount of videos you get for what you pay is generous as well.

1 de agosto de 2026
Avaliação não solicitada
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Hi,

Thank you so much for taking the time to leave such a thoughtful review!

We're delighted to hear that you've enjoyed using UGC Vids AI and found the platform easy to use. Knowing that our customer support has made a positive difference and that you feel you're getting great value from the platform means a lot to our team.

We're constantly working on improving video quality, expanding our features, and making the overall experience even better for our users. Feedback like yours motivates us to keep building the best AI UGC platform we can.

Thank you again for your trust and support—we're grateful to have you as part of the UGC Vids AI community!

– UGC Vids AI Team

Avaliado com 5 de um total de 5 estrelas

Literally just better

Literally just better, faster and affordable compared to higgfield as a whole.

10 de junho de 2026
Avaliação não solicitada
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Thank you so much for taking the time to leave such a fantastic review!

We're delighted to hear that you've had such a positive experience with UGC Vids AI. Knowing that you found the platform faster, more affordable, and a better overall solution means a lot to our team, as that's exactly what we're striving to deliver.

We're constantly improving the platform by adding new features, enhancing video quality, and making the experience as smooth and reliable as possible. Feedback like yours motivates us to keep pushing forward and building the best AI UGC platform we can.

Thank you again for your trust and support. We truly appreciate you being part of the UGC Vids AI community and look forward to continuing to help you create amazing content.

– UGC Vids AI Team

Avaliado com 5 de um total de 5 estrelas

Amazing ugc ads trusted 🙌

26 de julho de 2026
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Hi,

Thank you so much for your kind words and for taking the time to leave us a review! 🙌

We're thrilled to hear you've had a great experience with UGC Vids AI. Knowing that our platform has helped you create amazing UGC ads means a lot to our team.

We're constantly working on improving the platform and adding new features, so we really appreciate your support. Thanks again for being part of our community!

– UGC Vids AI Team

Avaliado com 4 de um total de 5 estrelas

Same experience as the review below

Same experience as the review below. I requested to cancel my subscription before the trial ended, and also generated the first free video, but it was not of standard, to be honest, one of the worse. Yet they still charged me monthly plan after the trial ended, even though the refund policy stated that the first video does not count, and if credits are not being used, I can be refunded. It has been 2 weeks, 3 emails sent to their support and marketing email. No response at all. With the same worry, I am afraid that I will get charged again without even using the account and no ways of cancelling my subscription since they have ignored all my emails and the only way to cancel the subscription is through their support email which they will never ever reply. The only way I can think of is cancelling my credit card, seriously screw this shit company. Don't trust this company please.

UPDATE:
You said you take these seriously? Are you serious? What happened to 7 to 10 business days? It has been 20 business days with no replies from your SUPPORT email. I had to email your marketing email at hellougcvids.ai just for you reply? Why am I even sending message to that email in the first place? Your reply on that email is basically telling me go sort it out with my bank, and how am I supposed to do that? Report that it's a scam? There's basically nothing I can do. Below was the email you replied me back.

"Hello,

Thank you for reaching out. I can confirm that your subscription has now been cancelled, and no further charges will be made.

We understand your concerns regarding the recent charge. This month, we transitioned to a new payment processor, and unfortunately it does not allow us to issue refunds for completed transactions from our side.

If you would like to pursue a refund, you may contact your bank or card issuer, who can review the transaction and advise you on the available options.

We apologize for any inconvenience and appreciate your understanding. If you have any other questions, please let us know."

What do you mean reach out to your support email? I sent the email on 25th June, what date is it now? 22nd July!! Not a single reply from the support email! Don't ask me to do something pointless again and repeating this nonsense.

UPDATE 2:
The owner of the company emailed me and personally refunded me, hence I edited the stars. Dude I don't know how but just find a way for the the support email to work, or let your customers cancel this subscription online rather than emailing support to cancel it. It pisses people off that they have to wait 7 to 10 days. Thanks for the refund.

17 de julho de 2026
Avaliação não solicitada
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Hi Junyong,

We take claims like this extremely seriously, as they don't reflect the level of service we strive to provide.

If you've experienced issues with your subscription or billing, we'd like the opportunity to review your account history, verify exactly what happened, and resolve any outstanding concerns based on the facts. We take billing concerns seriously, and every case deserves a thorough review.

Please reach out to us at support@ugcvids.ai using the email associated with your account. We'll personally review your subscription history, previous correspondence, and account activity to ensure everything has been handled correctly and work towards a fair resolution as quickly as possible.

Best,

UGC Vids AI Team

Avaliado com 1 de um total de 5 estrelas

Predatory billing, invisible support

Charged the full monthly fee the second I started a video that then failed to generate. Their own terms say failed generations do not trigger the paid conversion. I pointed that out. They blamed the underlying AI model, offered a goodwill re-run, and then went completely silent on the refund.
Their terms also state the conversion trigger three different ways in three different sections. One video, second video, three videos. Take that however you like.

Later they billed me the regular plan price on an account I was not even using. I deleted the account to stop it happening again, and emailed to confirm I would not be charged going forward. No response.

They ghosted me again. So right now I am sitting here expecting another charge next month with no way to get an answer out of them.

Be very careful with your card details here.

4 de julho de 2026
Avaliação não solicitada
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Hi Faisal,

We're sorry to see that you remain dissatisfied with your experience.

However, we'd like to clarify several important facts for anyone reading this review. After you contacted us regarding the initial billing issue, we reviewed your case and processed a full refund of your original payment, which was confirmed to you by email.

For that reason, we do not believe it is accurate to suggest that we refused to refund you or ignored your request. We take billing concerns seriously and work to resolve them promptly and fairly.

We appreciate honest feedback, but we also believe public reviews should accurately reflect the facts of the case.

– UGC Vids AI Team

Avaliado com 5 de um total de 5 estrelas

Ahead of lots of other softwares for…

Ahead of lots of other softwares for UGC ads. Price is solid and I consistently run these to scale my brands. Highly reccomend and im surprised the price isnt higher for what you get.

2 de junho de 2026
Avaliação não solicitada
logotipo da UGC Vids AI

Resposta da UGC Vids AI

Thank you so much for taking the time to leave such an amazing review! We're incredibly grateful for your support and are thrilled to hear that UGCVids AI has been helping you scale your brands. It means a lot to us that you've found our platform to be ahead of other AI UGC tools and that you're seeing real value from it.

We're constantly working on improving the platform by adding new features, enhancing video quality, and making the overall experience even better. Feedback like yours motivates our entire team to keep pushing forward.

Thanks again for being part of our community. We truly appreciate your trust and support! 🚀

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