Easy to order quick delivery able to track goods which is always useful will definitely order in the future. Bikinis ordered high quality fit well extremely satisfied with them don’t think I will orde... Ver mais
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Veja o que dizem as avaliações
I have bought a few swim suits from CUPSHE. They are really good quality and lovely designs. I don’t need to return my latest purchase but I bought two swim suits last year that I did not like b... Ver mais
Better quality than I expected for the price. Few glitches on the app (when shipping to uk the bit where you put in your address kept defaulting to America) tracking package was a bit tricky as no lin... Ver mais
This company presents as a more expensive version of Shein (including all the garments coming in their own small plastic bags). The quality is a little better than Shein but the material doesn’t ju... Ver mais
Detalhes da empresa
Escrito pela empresa
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style. From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Informações de contato
RM. 2, 3/F., Ruby Commercial Building, 480 Nathan Road, 999077, Kowloon, Hong Kong
- customercare@cupshe.com
- uk.cupshe.com
4,1
Muito Bom
747 avaliações
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Exceeded expectations
Well packaged, beautiful quality swimsuit. Lovely fit. True to size.
14 de fevereiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Quality of items isn't great & you can't get a full refund
Quality of dresses was poor, and swimwear sizes are very small across the bust compared with size chart. Be wary you won't get a full refund if you return. It wont refund the full value of the items I can return, and won't let me return 2 items at all because I bought them in sale. This was not transparent when I purchasing and I'm going to be left out of pocket.
If it wasn't for this I might consider shopping there again and trying other sizes, but it's not worth the loss of money.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Cupshe
Dear Tamsin,
Thank you for taking the time to share your feedback. We sincerely apologize for your disappointing experience, and we'd like to address each of your concerns:
Regarding product quality: We're sorry the dresses didn't meet your expectations. Quality is very important to us, and we take your feedback seriously.
Regarding swimwear sizing: We apologize for the discrepancy between our size chart and the actual fit, especially across the bust area. This is valuable feedback that we'll share with our product team.
Regarding refund and return policy: We want to clarify that our website clearly marks all sale items with visible indicators, and our return policy does offer full refund options. Detailed information about our return policy is available on our website to ensure complete transparency.
We truly want to make this right for you. Please contact our customer service team directly [https://uk.cupshe.com/pages/contact-us], or simply reply to this message with your order number. We'll have a dedicated team member review your case personally and work with you to find the best possible solution.
We value your business and hope to regain your trust.
The products are great but I did not…
The products are great but I did not need the constant notification to buy more. It just put me off ever using again.
13 de fevereiro de 2026
Resposta da UK Cupshe
Dear Martin Bawden,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you're happy with our products! Your satisfaction with the quality means a lot to us.
Regarding your future shopping experience: We're truly sorry that our communication frequency has discouraged you from shopping with us again. This is not the experience we want for our customers. We want to make this right. We will reduce the frequency of our promotional messages. Please rest assured.
We value you as a customer and hope you'll give us another chance with a better, less intrusive communication experience.
Quick delivery and good quality
Quick delivery, good quality products and easy returns policy.
10 de fevereiro de 2026
Express shipping disaster
I ordered two bikinis on the 7th of February with express shipping which said that the bikinis would be delivered between 11-13th of February. The website also said I could track my packages. I tried to track the package and it said it had no information but said expected to arrive Feb 12. I emailed and they sent me the same code for tracking as the standard one and of course that didn’t tell me anything. The bikinis didn’t come in the expected time so myself and my daughter were not able to wear them on holiday.
15 de fevereiro de 2026
Resposta da UK Cupshe
Dear Louise, we are sorry to see that this experience did not meet your expectations.
Checked that your parcel was shipped from our overseas warehouse, so the tracking information will not be updated until it arrives at the local transfer point. It might take a longer time than usual for the shipping company to update the shipping information. Therefore, you are unable to track the shipping updates at that time.
Besides, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences which orders can be delayed due to external factors beyond our control. We will definitely take the necessary measures to avoid such inconvenience in the future.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
bathing suit did not have enough…
bathing suit did not have enough support for me but th return process was super easy and I loved the next one!
10 de fevereiro de 2026
Delivery issue
Great products but the delivery was so delayed I couldn’t take them on holiday!
The company were accommodating and offered me an extended return period and a full refund on items that I wished to return
I believe the delivery was not their problem as they dispatched very promptly but the delivery company was the problem
10 de fevereiro de 2026
Resposta da UK Cupshe
Dear Linda, thank you so much for your kind understanding and for sharing your experience with us.
Regarding the shipping time, we completely understand how frustrating it can be when an order takes longer than expected to arrive — especially when it’s intended for a specific occasion like your holiday. While we always do our best to dispatch orders promptly and ensure they meet the estimated delivery timeframe, there can occasionally be isolated delays caused by external logistics factors that are unfortunately beyond our direct control once the parcel is handed over to the carrier.
That said, we truly appreciate your patience throughout the process and are glad that our team was able to provide a compensation plan that helped address the inconvenience caused. Please rest assured that we will definitely take the necessary measures to further monitor and optimize our shipping arrangements wherever possible to help avoid similar situations in the future.
Your feedback is incredibly valuable to us, and we hope to provide you with a smoother delivery experience next time.
Delivery was via Evri
Delivery was via Evri. Enough said. Had to chase and track delivery every day. Finally received too late for my holiday. Bracelets were rubbish went straight in the bin
13 de fevereiro de 2026
Resposta da UK Cupshe
Dear Lynne, we are sorry to see that this experience did not meet your expectations.
Firstly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences which orders can be delayed due to external factors beyond our control. We will definitely take the necessary measures to avoid such inconvenience in the future.
Secondly, we take the quality of our garments very seriously and we always aim for our products to meet our customer's satisfaction. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance.
Lastly，we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Bikinis are lovely quality just wish…
Bikinis are lovely quality just wish delivery was quicker
10 de fevereiro de 2026
Good quality product
Good quality product, arrived at the time stated, fit us really good
10 de fevereiro de 2026
My order arrived promptly and was of…
My order arrived promptly and was of good quality though I did return it as the style didn’t suit me. My refund was also very prompt so happy to buy from Cupshe again.
6 de fevereiro de 2026
Excellent quality
13 de fevereiro de 2026
New customer
Really pleased with the product I ordered first time using this company and I would recommend it to family and friends
7 de fevereiro de 2026
Good information on delivery
Good information on delivery
Good fit
Beautiful colours
Thankyou
12 de fevereiro de 2026
Non returnable items
As a first time buyer with Cup she I was astonished to realise that upon trying to return some of my order that in fact many of the items were nonreturnable. It was not some I was looking out for and have never come across before and so did not check on placing the item in the basket.It needs to be made clear right at the beginning. I ordered multiple items as I did not know the sizing and I am now left with nearly a hundred pounds worth of clothes I cannot wear. Please be vigilant everybody and make sure you read the small print / very pale print.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da UK Cupshe
Dear Mrs Hawker, we are sorry to see that this experience did not meet your expectations.
Firstly, to clarify, we periodically run promotions where certain items are marked as non-returnable in accordance with the rules of each promotion. These items are not eligible for returns, exchanges, or refunds unless they are defective, do not match their description, or fail to perform as described. We acknowledge that the non-returnable status of these items may not have been prominently highlighted on the product page, and we sincerely apologize if this information was overlooked. We are actively working to optimize our website to ensure this information is more visible and helpful to our customers in the future.
Secondly, most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Lastly, to solve the issue as soon as possible, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.
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