Customer service / advice was excellent. I made a number of calls to discuss the best product and time was taken on each call to explain exactly what all came with the product. It arrived promptly a... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Customer service / advice was excellent. I made a number of calls to discuss the best product and time was taken on each call to explain exactly what all came with the product. It arrived promptly a... Ver mais
A empresa respondeu
I wanted to view the trampolines prior to buying given their higher price tag to our previous buys and Northtrampoline gave us that option. The staff (on phone and in person) were very... Ver mais
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Slow delivery time. Website states 3 working days for delivery. Contacted company and spoke to representative. They said they would ring back with update on shipping. No contact received. Shippi... Ver mais
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I initially rang to make an appointment to see the trampolines, and one of the owners called me back. We had a great conversation about my requirements from a trampoline, and he gave me excellent and... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Mistakes happen, even to the best teams. What sets great companies apart from others is how they deal with mistakes and errors.
I was super unlucky with my order from North Trampoline. The first shipment was misplaced by the courier, then my replacement got stuck due to an IT issue.
... but as soon as they realised their mistake, the team at North Trampoline (and their sister company Capital Play) really went above and beyond to resolve the problem. A member of their team personally drove to our house with a replacement, and she followed up with us multiple times to make sure everything was properly sorted.
In short, despite multiple issues initially, I'm now left *very* impressed with their service.

Resposta da Uk Northtrampoline
Speedy delivery and easy assembly without tools. The finished products is very high quality compared to others and the kids (and me) and loving it

Resposta da Uk Northtrampoline
Trampoline is faulty, the net is broken and the customer service department haven’t got back to me despite many emails, photographs and telephone calls made.
A very expensive trampoline and i would have expected much better quality especially as our last trampoline lasted over 10 years and was half the price.
We are now left with a faulty product that the children are unable to use due to safety fears
*North trampolines have now resolved this issue and sent us a new net which I am grateful for*

Resposta da Uk Northtrampoline
Excellent trampoline. Great jumping performance, high quality materials that will stand the test of time. Incredibly safe for our two young daughters. Secured with seasonal sale and discount, and free next day delivery. Would definitely recommend.

Resposta da Uk Northtrampoline
Received the wrong package and then took 4 days to sort and 3 phone calls………..

Resposta da Uk Northtrampoline
Fast delivery
Easy erection process, I put it together myself (lady, 33).
Worth every penny. Massive difference from our old big standard trampoline.

Resposta da Uk Northtrampoline

Resposta da Uk Northtrampoline
Very poor customer service. Delivery due to be 9 days late too.
Update- ordered 18th May and still waiting. Understand there's an issue with courier but really difficult to get an update or call back about it.

Resposta da Uk Northtrampoline
Really happy with the service speed of delivery and most of all the quality of the product is brilliant, so easy to put together and really solid.
Super safe for the kids.
Well worth the extra money

Resposta da Uk Northtrampoline
Fantastic products from North trampolines. Have never seen build quality like it, no tools needed to assemble. Everything about it from base frame, the mat and the enclosure on the rectangular pioneer is incredible. Brilliant for the kids and adults too!

Resposta da Uk Northtrampoline
Ordered and delivered within a week. Paid extra for the assembly service. The trampoline was up in less than 90 minutes. Great service from start to finish and the trampoline is excellent quality with a great bounce and spot on safety features.

Resposta da Uk Northtrampoline
Sadly North Trampoline failed to deliver on the morning they scheduled, meaning that my son's birthday present did not arrive (he's only 3). I received no communication. I tried to call, no answer. I tried to message on instagram, no response. I emailed, no reply.
Incredibly disappointing customer service.

Resposta da Uk Northtrampoline
Trapoline encours de montage
Je transmettrai des photos sous suinze jours
Merci

Resposta da Uk Northtrampoline
Fantastic company to deal with. Customer services were friendly and answered all my questions before purchase, kept me informed on delivery and the trampoline was easy to assemble and great quality. The jump games band wasn't on the delivery but I rang straight away and it was delivered the next day.Would highly recommend North Trampolines products.

Resposta da Uk Northtrampoline
Excellent product, great service. Looking forward to many years you of fun for our boy.

Resposta da Uk Northtrampoline
We had a problem with the incorrect trampoline being delivered. North Trampolines service was excellent in terms of being able to remedy the situation. Great product aswell, don't hesitate to buy.

Resposta da Uk Northtrampoline
Great product - Delivered and installed as required. The delivery team
We’re late/delayed - but did not communicate this to me - leaving me to chase them up. They arrived the following day. Not the best performance there!

Resposta da Uk Northtrampoline
I was very nervous about buying a trampoline for my accident prone, boisterous children but I’m delighted with our North 8ft by 12ft Explorer oval. It’s amazing! The non zip entrance is perfect with younger siblings and the hidden springs are great too. We paid for the building service and it was worth every penny. The men were very polite and professional and made assembly look like child’s play. I wouldn’t hesitate to recommend this brand and product to others.

Resposta da Uk Northtrampoline
Excellent quality, obviously well made and I now have two extremely happy children 😁

Resposta da Uk Northtrampoline
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