Absolutely spot on. Processed and dispatched my order rapidly, parcel arrived within 2 working days in unmarked condition. The contents were accurate and unmarked. I'm very happy with the service... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have had not a good experience with UKECIGSTORE. Missing items and delayed delivery have been repeated multiple times making my experience really annoying. I hope you can fix your operation problems... Ver mais
A empresa respondeu
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... Ver mais
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre ukecigstore.com
Informação fornecida por fontes externas variadas
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Informações de contato
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4,0
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never had a problem with orders before…
Never had a problem with orders before but after placing my recent order it took days before i received my order which as put me off ordering again
20 de agosto de 2026
Delivery was quick and on time juice…
Delivery was quick and on time juice was nicely protected and packed
20 de agosto de 2026
I have had not a good experience with…
I have had not a good experience with UKECIGSTORE. Missing items and delayed delivery have been repeated multiple times making my experience really annoying. I hope you can fix your operation problems for your future clients. As i wont be buying with you anymore .
20 de julho de 2026
Resposta da ukecigstore.com
Thank you for your feedback. We’re sorry to hear you’ve experienced repeated issues with missing items and delayed deliveries. We understand how frustrating this must be and are working with our warehouse and courier teams to improve this.
We hope you’ll consider giving us another opportunity to provide you with the experience you deserve and restore your confidence in us.
Resposta da ukecigstore.com
Thank you so much for your amazing support over the past 10+ years! 🥰
It truly means the world to us to have such loyal customers. We really appreciate you sticking with us for all these years!
Absolutely spot on.
Absolutely spot on.
Processed and dispatched my order rapidly, parcel arrived within 2 working days in unmarked condition. The contents were accurate and unmarked.
I'm very happy with the service and will recommend 100%.
This should be the bar that businesses strive to achieve.
Well done UkEcigStore.
28 de julho de 2026
Avaliação não solicitada
Resposta da ukecigstore.com
Thank you so much for your fantastic review!
We're delighted to hear you were happy with our service, from the fast dispatch to the speedy delivery. It's great to know everything arrived exactly as expected, and your kind words about our team really mean a lot.
Thank you for your recommendation and for taking the time to share your experience. We look forward to serving you again soon!
Great selection
Great selection, good offers. Good products and fast delivery. Always had great customer services when needed.
25 de junho de 2026
Resposta da ukecigstore.com
Thank you so much for your fantastic review!
We're delighted to hear you've been happy with our selection, offers, product quality, and fast delivery. It's especially great to know that you've had positive experiences with our customer service team whenever you've needed us.
We really appreciate your support and look forward to serving you again soon! 😊
Kind regards,
Caroline
Easy to navigate web site quick delivery
Easy to navigate web site quick delivery
25 de junho de 2026
Resposta da ukecigstore.com
Thank you for your wonderful review! We're so pleased to hear that you found our website easy to navigate and that your order arrived quickly.
We really appreciate your feedback and look forward to serving you again soon.
Resposta da ukecigstore.com
Thank you so much for your lovely review!
We're so pleased to hear that you were happy with both the fast delivery and our products.
We really appreciate your support and look forward to serving you again soon.
Resposta da ukecigstore.com
Thank you so much for your kind review!
We're delighted to hear that you were happy with both our customer service and the value we offer. Your feedback means a lot to the team, and we're pleased we could provide you with a great experience.
We look forward to serving you again soon!
Resposta da ukecigstore.com
Thank you for your review and for being a valued customer.
We're sorry to hear that this experience left you feeling disappointed. We understand your frustration, particularly as you've previously had no issues with your orders.
To clarify, when an item is reported as missing, checking with our warehouse is a standard part of our investigation process and is not intended to suggest that we doubt our customers. We carry out these checks to understand what may have happened and to help prevent similar issues in the future.
That said, we apologise that you did not receive a follow-up update. Regardless of the value of the item, we appreciate that receiving an incomplete order is frustrating, and we should have communicated with you more effectively throughout the process.
Since your review, we have been back in contact with you and have arranged for a replacement order to be sent for the missing item. We hope this helps to resolve the matter and restore your confidence in our service.
Kind regards,
Customer Service Team
I was payed for products but not…
I was payed for products but not received any. By the way they not send me comfirmation letter.
Now im asking to return my money.... a lot of questoons....al the end i cant yo send to them letters, they are blocked me
Not safe company. Not recomended
28 de maio de 2026
Avaliação não solicitada
Resposta da ukecigstore.com
Hello,
We are sorry to hear about your concerns. However, after reviewing our records, we have not received any recent order or payment associated with your account. The last order we have on file was placed in October 2025.
As no order has been received by our system, we recommend checking your bank or payment account to confirm whether the payment is still pending or if the funds have been automatically returned to your account, as can happen when a transaction does not complete successfully.
If you believe a payment was taken, please contact our customer service team directly with proof of payment, the transaction date and transaction ID so that we can investigate further.
We are committed to resolving any genuine issues and look forward to hearing from you.
Kind regards,
Customer Service Team
Ordered over a week ago and it still…
Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you can receive your order by tomorrow, which is clearly false advertising.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da ukecigstore.com
Thank you for your feedback, we’re very sorry for the delay with your order. We understand how frustrating this must be, especially when the delivery expectations shown on our website haven’t matched your experience.
The delay was due to a recent warehouse relocation, which temporarily impacted our dispatch and delivery times. This transition has now been completed, and our operations are back to normal.
We truly appreciate your patience and hope we’ll have the
opportunity to serve you again in the future.
Great customer service after a product…
Great customer service after a product was mistakenly not sent, they made up for it by sending and extra one
26 de janeiro de 2026
Avaliação não solicitada
Resposta da ukecigstore.com
Thank you for your kind words! We really appreciate your understanding when the initial mistake happened. We're glad our team could make things right and turn the experience around for you.
See you again soon
good quality
11 de dezembro de 2025
Avaliação não solicitada
Resposta da ukecigstore.com
Thank you for your feedback! We're glad to hear you’re happy with the quality—your support means a lot to us. We look forward to seeing you again soon.
Iqos Terea ALWAYS out of stock
I am an Iqos user but everytime I checked on this website the Terea sticks are out of stock. Sometimes it looked like it was in stock but when I tried to add it to the Cart I couldn't. The stock management of this company is a joke.
26 de dezembro de 2025
Avaliação não solicitada
Iqos always out of stock
Used to be a loyal customer due to its speedy delivery. However, in the past year the iqos was always out of stock, which led to my points being expired. Apparently they have a serious problem for their inventory control. Switched to another seller and very happy with them.
1 de fevereiro de 2025
Avaliação não solicitada
They drown you in spam emails
They drown you in spam emails - so many, they arrive nearly as often as the urge to smoke.
26 de novembro de 2025
Avaliação não solicitada
Not for me
Every now and then they have a 15% off site wide sale. Everytime they do, they are sold out of EVERY type of Terea sticks. The next day they are mysteriously fully stocked again...
6 de outubro de 2025
Avaliação não solicitada
Continuously late with deliveries
Continuously late with deliveries. Do not call it next day delivery if your delivery partner, Quiver, just fails to turn up and lies about when they expect to arrive.
21 de julho de 2025
Avaliação não solicitada
Simply the best.
What made my experience great is the lack of human connection through the chat service. Sometimes my accent changes from Mancunian and Northern Irish and customer service agents get confused easily. ECIG UK is great because they use Royal Mail to send you your items. The other couriers are a nightmare.
Caroline was concise and professional and efficient and helpful personally to my questions.
The other great thing about it is it's online and then you earn points and when you get 5000 that's a £50 redeemable cash value so I'm going to be saving up my points because I could get a month's supply for free. Or as near to free as I can get.
Simply the best way to get your vapes and liquids and I usually get mine within 24 to 48 hours which is great because I know that I will never run out.
10 de junho de 2025
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.