Sammy Bush made all the difference to our experience. She clarified all the queries that we had and even offered to help us do the booking. She is a great listener and her cheerful personality and pat... Ver mais
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Veja o que dizem as avaliações
The person I dealt with at this company was called Tommy,he was extremely helpful and guided me through every aspect of securing the rental unit and completing agreement etc. I cannot thank Tommy en... Ver mais
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Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... Ver mais
A empresa respondeu
Genuinely impressed! Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Informações de contato
East Quay 3, TA6 4DB, Bridgwater, Reino Unido
- ukstoragecompany.co.uk
4,6
Excelente
838 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good value for money and straightforward to set up
I spoke with Liam who was was very helpful in setting up the account for our unit in Chard. The process was straightforward and the unit was available on the agreed date. The unit was competitively priced and easily accessible.
12 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Julia,
Thank you for your great feedback!
We’re really pleased to hear that you found the process straightforward and the unit in Chard met your expectations for both access and value. I’ll be sure to pass your kind comments on to Liam—he’ll be delighted to know he made the setup so easy for you.
If you need any assistance going forward, just let us know—we’re always happy to help!
Kind regards,
The UK Storage Company team
All fine and good service
All fine and Liam offered a good service. I would add opening times on the mobile app which are missing.
17 de junho de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Marco,
Thank you for your feedback! We’re glad to hear that everything went well and that Liam provided you with a good service—we’ll be sure to pass on your kind comments to him.
We also appreciate your suggestion about including opening times on the mobile app. That’s really useful feedback, and we’ll share it with our team so we can look at improving this feature in future updates.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Sammy honestly best person from…
Sammy honestly best person from customer service overall.
11 de junho de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Rafal,
We will pass on your comments to Sammy, she'll be delighted.
Thank you for our five star review.
If you require further assistance, our Customer Support team are on hand to help you.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Super simple process
Super simple process, all online with help when needed on the phone. Booked a storage unit and moved in the next day!
7 de junho de 2026
Resposta da UK Storage Company
Dear customer,
Thank you for our five star review.
We are delighted that you found the process simple and easy.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Genuinely impressed!
Genuinely impressed!
Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indicating it was on the right rather than the left. But......
Once there App worked great to open gate and doors. Facility very clean. Very happy with the unit.
Biggest grumble - the mandatory insurance ( min £1000) which is added to your bill 😡
Otherwise, very impressive👍
30 de maio de 2026
Resposta da UK Storage Company
Dear Robert,
Thank you for the fantastic feedback — we’re genuinely pleased to hear you were impressed with the facility, cleanliness, and how well the app worked for access. It’s great to know the Bluetooth entry at Evesham made things simple and seamless for you.
We’re sorry for the confusion around the access code email and the map directions — that’s really helpful feedback, and we’ll make sure this is reviewed so we can improve the sign-up experience for future customers.
Regarding your point about insurance, our StoreProtect is a Contents Protection Policy designed to give customers peace of mind that their stored belongings are covered against things like fire, theft, or damage while in storage. Unlike standard insurance, it’s specifically tailored for self storage and ensures protection is in place from day one. You can find more details here: https://www.ukstoragecompany.co.uk/storeprotect-information/
Thanks again for taking the time to share your experience — we really appreciate it and hope to continue providing a great service throughout your stay with us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Very friendly and professional company
Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and would highly recommend to anyone needing storage - especially when moving can be so stressful anyway. 5*+++
3 de junho de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear David,
Thank you kindly for awarding UK Storage Company five stars.
We are delighted that your self storage journey met your requirements and that our friendly and professional team, were able to assist you when required.
Thank you for storing with UK Storage Company.
If you need us again, please do not hesitate to reach out to our Customer Support Team.
Kindest regards,
The UK Storage Company team
Such an easy process
Such an easy process! Very secure and immaculate inside. Would definitely recommend.
26 de maio de 2026
Resposta da UK Storage Company
Dear Jo,
Thank you for giving UK Storage Company a five star rating.
We are delighted the process was easy and the unit was to your satisfaction.
If you require anything further, please do not hesitate to contact our team.
All the best,
The UK Storage Company team
Sammy was very sweet and understanding…
Sammy was very sweet and understanding over the phone even at opening times. She sounds like a great employee
28 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Alyssa,
Delighted Sammy was able to support you during your call.
Thank you for our five star review.
All the best,
The UK Storage Company team
What was at first a good experience…
What was at first a good experience turned out to be very poor. When you give them notice to vacate DO NOT KEEP YOUR DIRECT DEBIT LIVE make sure your paid up then cancel your DD as 3 days before you vacate they will take a months rent then it’s at least 2 months to get it back. Shocking customer service and once you have stored with them the attitude changes to nasty and sharp please be aware CANCEL YOUR DD when you give notice
25 de abril de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Gary,
Thank you for your feedback—we’re really sorry to hear about your experience. This is not the level of service we aspire to provide, and we take your concerns seriously.
To allow us to look into this properly and resolve things for you, please contact our customer support team at admin@ukstoragecompany.co.uk with your account details. We’d like the opportunity to review what happened and make this right.
Your feedback is important in helping us improve, and we appreciate you bringing this to our attention.
Kind regards,
The UK Storage Company team
Considered view
Booking process via Liam was very straightforward and efficient and my use over the past 4 months has proceeded without any hitches
5 de janeiro de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Ian,
Thank you so much for giving UK Storage a four star review and high praise to Liam.
We are delighted that your storage journey with us has been simple and easy.
Thank you for storing with UK Storage.
If you ever need our services again, we'd be delighted to have your custom.
Kindest regards,
The UK Storage Company team
Very poor customer service and communication
This review is not about the storage facilities themselves. I have no complaint about the units: they are secure, clean, and well maintained.
My complaint is about customer service, poor communication, and lack of flexibility.
I tried to resolve my departure amicably. I offered to empty the unit early and not ask for any refund for the period already paid up to the 6th, so they could have the unit back earlier and potentially re-let it.
Instead, they charged me for a full extra monthly period and said a partial refund would be processed afterwards.
On the 9th, I fully emptied and cleaned the unit. On the same day, I informed them by email and phone that the unit had been vacated, and I also sent photos of the unit as proof of its condition.
I was told the refund would be processed within 7 to 10 days. Today is the 21st, so that period has now passed, and I still have not received my refund.
On the 20th, I sent another email asking about the status of my refund, and even that email has so far been ignored without any response.
Again, my issue is not with the storage unit itself. My issue is with the attitude, lack of flexibility, lack of understanding, and poor communication from customer service.
Very disappointing experience.
9 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Florin,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the cleanliness and maintenance of our facilities. We are very sorry to hear about your experience with our customer service and the communication during your move-out process.
We understand how frustrating this situation has been, particularly in relation to the refund timeline and the lack of response to your recent email. This does not reflect the level of service we strive to provide, and we sincerely apologise for the inconvenience and disappointment caused.
We also acknowledge that you vacated and cleaned the unit promptly. Your concerns regarding communication and the handling of your refund have been noted and will be reviewed internally with our customer service team.
Please contact us directly on 01278 424374 or via admin@ukstoragecompany.co.uk so that we can investigate the status of your refund and work towards resolving this matter as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
The UK Storage Company team
I would happily recommend this company.
I would happily recommend this company.
I have spoken to two different ladies over the phone, both were extremely understanding and helpful. Sometimes people are moving house under difficult circumstances, and arrangements / moving dates can change . Each time I have had to slightly alter dates it hasn’t been a problem.
A brilliant service, thank you.
18 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
We know that moving home can be a stressful and sometimes uncertain time, so it’s really reassuring to hear that our team was able to support you with flexibility and understanding when your plans changed. We’ll be sure to pass on your lovely feedback to our team.
Your recommendation means a lot to us. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
Thanks again for choosing us!
Kindest regards,
The UK Storage Company
Contacting them and sorting out what…
Contacting them and sorting out what size storage unit you needed was so easy and straightforward…. Price was gud and they give the first 12 weeks half price….. would definitely use them again…. Excellent service 👍🏽👍🏽
16 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Ady,
Thank you so much for our five star review. We are delighted that the booking service was simple and easy.
If we can be on any further assistance, please do not hesitate to contact us.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Every interaction has been fantastic
Every interaction has been fantastic. Alex and the lady who inninitally took my booking were patient, polite and thorough. Explaining everything in depth and giving fantastic customer service. I have been very impressed..they turned what could have been a very stressful situation into a breeze. Thank you
12 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Lucy,
Thank you for our five star review.
We are so pleased that our Customer Support team were able to assist you during your self storage booking journey.
Thank you for choosing us.
If your require anything further, please do not hesitate to contact us.
Kindest regards,
The UK Storage Company team
Sammy helped me and she had excellent…
Sammy helped me and she had excellent customer service, she was very lovely and helpful to talk to and made the whole process very easy for me.
13 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Alisha,
Thank you so much for our five star review. We are delighted that Sammy provided excellent customer service. We will pass on your comments to her.
We are also pleased that the process was simple and easy for you to move into your self storage unit.
Thank you for choosing us!
Kindest regards,
The UK Storage Company team
Professionalism
Liam (and Josh) were professional and kind throughout the process. There were teething problems which were resolved sensibly and efficiently. A real pleasure to deal with both.
28 de abril de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Tim,
We are delighted that our Customer Support team were professional and aided you through your self storage journey.
If we can support you further, please do not hesitate to contact our team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Spoke to Joshua
Spoke to Joshua, really kind and helpful.
Cheap storage unit!
11 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Jemima,
Thank you so much for your five star review.
We are pleased Joshua was able to help you find a cost effective self storage unit at UKS. Joshua will be delighted that he has been recognised for his customer service.
If you require any further assistance, please do not hesitate to contact us.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Great staff and very helpful
7 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear customer,
Thank you for your lovely review. We are delighted our team were so helpful and you have recognised their customer support.
Thank you for storing with UKS.
All the best,
The UK Storage Company team
What a great company and customer support
What a great company and customer support. I was having work done on my house and needed to clear areas of the house. The service and convenience was great, UK Storage customer support was exceptional, especially Josh. I have used a couple of storage companies over the years, and this was the best and I cannot recommend them more. I will be back if I need storage.
12 de abril de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Ian,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with both our service and customer support. It’s great to know that we could make your house project that little bit easier.
I’ll be sure to pass your feedback on to Josh—he’ll be thrilled to hear your praise.
We really appreciate your recommendation and look forward to helping you again should you need storage in the future.
All the best,
The UK Storage Company team
Good secure storage and great customer…
Good secure storage and great customer service!
3 de maio de 2026
Avaliação não solicitada
Resposta da UK Storage Company
Dear Customer,
Thank you for your five star review about our secure storage and great customer service.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
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