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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love how the topical makes my hair look and feel. I also use the shampoo and conditioner, which have such clean ingredients our whole family uses them. When my subscription orders piled up, I co... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ulo is a great company that actually cares about their customers. My order arrived on time and the shampoo is amazing. I love how thoughtfully their products are formulated.

Avaliado com 5 de um total de 5 estrelas

I’ve tried all the popular hair loss brands and can confidently say Ulo has been the best. Not just their products but the customer service, shipping times, and overall experience. Everything is hyper... Ver mais

Avaliado com 5 de um total de 5 estrelas

This company really cares about you. Their doctors went extensively into my medical record and listened to the issues I‘ve encountered with treatments I‘ve tried in the past. They built me my own pers... Ver mais


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

70 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

-10 out of 10 Horrible experience

-10 out of 10. Horrible experience. Tried the topical dutasteride, and it has destroyed my hair. Shedding is an understatement. It has caused me severe depression, and I’m just praying some of my hair grows back. Customer service is not helpful either.

13 de abril de 2026
Avaliação não solicitada
logotipo da ULO

Resposta da ULO

Hi Dawn,

We're very sorry to hear about your experience. Hair loss is deeply personal, and we don't take lightly how distressing this period has been for you.

Looking back on our records, we did have the opportunity to speak with you about the shedding you were experiencing. As we shared at the time, an initial shed in the first one to three months of treatment is a well-documented and common response. In many cases, it's actually an indicator that the follicle cycle is being reset. As our clinical team advises in these cases, ceasing treatment doesn’t stop shedding. In fact, it can actually make shedding worse, since the shedding is typically caused by new hairs growing and pushing out old hairs.

It looks like we didn’t hear back from you, but we would still love to support you further if you are open to it. If you haven't already, we'd be happy to connect you with a member of our team to review your case and ensure you're supported. If you’re interested, please reach out to us directly and we'll make that happen.

Sincerely,
the ulo team

Avaliado com 5 de um total de 5 estrelas

Very happy so far

I love how the topical makes my hair look and feel. I also use the shampoo and conditioner, which have such clean ingredients our whole family uses them.

When my subscription orders piled up, I contacted support and they offered to pause right away. When I ran out again, I reached back out and they got me my order within the week.

9 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The service and customer service are a…

Edit: To the reply…these guys are completely full of 💩 and have no idea what is going on internally at their own company. The first order was marked *shipped and arrived* only after me waiting and then contacting them and sorting it out was it actually shipped. Of course had I not they would’ve just charged me and never given the product. The second order was them simply not updating the frequency quickly enough….as you can see from their reply, all they want to do is argue 😂😂😂 good luck beating your competition as a new company with terrible customer service. You did everything BUT focus on the solution. Im far from the only one, just look at other reviews related to service….of course the product is fine because it’s not theirs. They just contract it out to someone else and charge you as a middle-man. Buyer beware.

Original post: The service and customer service are a joke. The product is average. They failed to ship my product AT ALL the first time, claiming some internal mishap. Then less than a month later they try to ship me more claiming i signed up for one month shipments. Good luck canceling or changing anything. They don’t care and will argue with you.

12 de março de 2026
Avaliação não solicitada
logotipo da ULO

Resposta da ULO

Hi Jesse,

Thank you for sharing your feedback. We're sorry to hear your experience didn't reflect the standard we hold ourselves to.

Regarding your first order, it looks like you had inquired about a formulation change in your intake form, which initially delayed the doctor’s approval of your medication. When we reached out to the doctor regarding your requested formulation change, we also had to put a hold on your initial shipment until this was sorted, and we are sorry this inconvenienced you.

As for the subsequent shipment, our records show that the delivery frequency on your account was updated after your order had already been confirmed and processed. Once an order is confirmed in our system, frequency changes made through the dashboard only apply to future orders. Our customer care team must manually intervene to cancel any order already in progress.

When your order arrived, we attempted to address your concerns by offering a complimentary return and full refund. But we understand this offer wasn’t satisfactory for you, as this review was left after our attempts to reconcile a solution.

If you’d like to proceed with the return, we’re more than happy to help process that for you. Feel free to reach out any time.

Sincerely,
the ulo team

Avaliado com 5 de um total de 5 estrelas

They care about you

This company really cares about you. Their doctors went extensively into my medical record and listened to the issues I‘ve encountered with treatments I‘ve tried in the past. They built me my own personalized tropical. I could not be happier.

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Real personalization

Their doctors were willing to listen to me and together we landed on the perfect topical for me and I’m very pleased with the results so far.

3 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My wife noticed!

I didn’t tell my girlfriend I was starting hair loss treatments and she asked me what my barber had done different and that my hair looks great. I’ll take it!

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

Happy customer
I’ve been a happy customer for a little over 6 months now and I love this company! I’m so happy I found them, 100% recommend!!!

2 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the customizability for treatment

Really like the customizability for treatment. I have a very sensitive scalp and I use their .005 topical fin daily with no issues. It dries fast and isn’t greasy or oily so I can still apply it in the morning and nobody can tell.

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

I’m very impressed with this personalized hair growth treatment. I love that it’s science-backed and uses FDA-approved ingredients, which makes me feel confident about its safety and effectiveness. The survey was quick and easy, and the formula feels tailored to my needs. Highly recommend!

27 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

7% minoxidil works!

I’ve used 5% generic minoxidil for years (from Walmart) and decided to upgrade to 7% from Ulo. I’m 5 months in and there’s a lot more regrowth I see so far. I also don’t get the itchiness I usually experience with the generic 5%. I’m a very satisfied customer.

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Topical Finasteride Literally Saved My Hair

Years of anabolic steroid abuse completely wrecked my hair and accelerated my hair loss in a way that was impossible to ignore. After a lot of frustration and trial and error, topical finasteride along with low-dose oral minoxidil has made a massive difference and helped turn things around.

15 de janeiro de 2026
Avaliação não solicitada

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