I appreciated the prompt shipment. However, both cans of R-10 were dented showing signs of rough handling. These are top line match pellets used for competition. Rough handling of the cans can resu... Ver mais
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Veja o que dizem as avaliações
Price was great, website was easy to navigate, order shipped fast, and it was delivered on time in great condition. I love that my son can have a lever action bb gun that matches my marlins.
A empresa respondeu
Very happy with my purchase. Quality product, competitive price, and no complaints! Thank you Umarex! You folks are solid and having other negative experiences from other companies, this purchase rene... Ver mais
A empresa respondeu
When I complained about the quality of hte rifle and inaccuracy they replied this is a common complaint with sping propelled rifles yet the site bragged about how accurate this particular rifle was.... Ver mais
Detalhes da empresa
Sobre Umarex USA, Inc
Escrito pela empresa
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Informações de contato
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, Estados Unidos
- 4796464210
- service@umarexusa.com
- umarexusa.com
4,2
Muito Bom
4 mil avaliações
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The gun i purchased was junk
The gun i purchased was junk. I was able to fire only 3 pellets and thats it. Jammed constantly. Tried to return for refund but they would charge me shipping and 15% restocking. They did pay for shipping if I wanted it repaired. As soon as they received the gun back I was issued a refund. It was all a big run around for a Chinese piece of crap.
15 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The URX komplete is poorly designed the…
The URX komplete is poorly designed the barrel twist it’s not stable I do not recommend this product to nobody not worth $200 do not waste your money buy something better
2 de julho de 2026
Avaliação não solicitada
Resposta da Umarex USA, Inc
The Komplete is designed to shoot the most common pellet weights chosen by airgunners(12-21 grains in .22 caliber). Extremely heavy pellets, or, conversely, extremely light pellets will likely not be able to stabilize. Likewise, with airgun slugs, a diameter in the 0.2165-0.217 will be ideal, with weights 23 grains and lower.
The same can be said for .177 caliber. Stay within the bell curve of pellet weights and avoid the extremes.
IT SHOWED UP!
3 de julho de 2026
Delivery was fine. The product had some kind of a problem.
My air gun, or magazine, for my air gun (or both) were not able to fire a projectile.
29 de junho de 2026
Resposta da Umarex USA, Inc
There is a chance the magazine was not aligned properly with the backing plate. Please reach out to our service department at 479-646-4210, ext 7 M-F between 8:00 AM and 4:30 PM Central Time or email service@umarexusa.com. Thank you.
I was promised a umarex Hammer 50 cal…
I was promised a umarex Hammer 50 cal base model I got the receipt that states that it was supposed to be the hammer I was buying instead I got a 177 cal pellet pump that I didn't order. You false advertisement got me to buy something that was not the real item. I got the screenshot of the advertisement and the offer I paid for. So im not happy with your false advertising I am planning on reporting that to the better business bureau about your scam you got me for. I would not report it. If I was sent the correct item.
6 de julho de 2026
Resposta da Umarex USA, Inc
This review is concerning (subject matter) a purchase on another e-com platform. This customer's actual experience through our website was cancelled due to an issue with the address.
the service was excellent—they were…
the service was excellent—they were really attentive to my needs. I would definitely recommend it.
12 de maio de 2026
great gun
great gun. a bit of difficulty finding a bore laser to fit tight to zero my scope but thats not on umarex.
3 rats deactivated right off the bat
6 de julho de 2026
Resposta da Umarex USA, Inc
Thank you for choosing our Origin pellet rifle. Good luck with those rats!
I realize it's an entry-level Airsoft…
I realize it's an entry-level Airsoft pistol but the accuracy is incredibly bad, and it has a unreliable feeding system
5 de julho de 2026
I ordered the wrong magazines
I ordered the wrong magazines. I reordered the 10 ct mags; however, I'm paying a 15% restocking charge and shipping charge.
Something is wrong with this picture??
5 de julho de 2026
Resposta da Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
Fun Quality Pruducts!
The web site is very easy to use. That's great for us old guys! The company kept me informed on every step of my orders progress. The co2 rifle, the BB's, the oil and applicator are all of the highest quality. Now the fun...shooting this rifle is friggin amazing, especially in full auto mode. The experience is off the chart!!!
18 de julho de 2026
Avaliação não solicitada
Resposta da Umarex USA, Inc
Thank you very much for choosing Umarex. We sincerely appreciate your business and your loyalty.
Company was very easy to work with
Company was very easy to work with, with fast shipping and product was very well built!
4 de julho de 2026
Resposta da Umarex USA, Inc
Thank you for choosing Umarex. We are truly grateful for your business.
Instructions on loading BB's was…
Instructions on loading BB's was inadequate.
The set screw that goes in the bottom of the magazine is impossible to screw in.
When inquiring about help, this is the answer I got "We do not have an exact video made by us but you can find videos on YouTube."
4 de julho de 2026
Resposta da Umarex USA, Inc
In general, this and other magazines made like it require the follower to be pulled down below the loading port. On some magazines you will need to hold the follower down for the whole procedure and on other magazines you can push the follower tab over so that the follower will stay down for loading.
If you are referring to the CO2 screw as the set screw, the threads are drilled in line with the body of the magazine. Do not over tighten the screw.
Resposta da Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
You make excellent products great…
You make excellent products great quality I'm happy to be an owner of one of your 22 caliber Gamo swarm gen 3 air rifles.
2 de julho de 2026
Their website is very clear and…
Their website is very clear and organised, and the item I purchased is really fun to use and excellent quality.
2 de julho de 2026
Resposta da Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
We have tried to get the order and for…
We have tried to get the order and for some reason our info keeps changing and gets cancelled ,would appreciate a phone call with a representative to straighten out the problem.
1 de julho de 2026
Very helpful
Very helpful, and very knowledgeable about their products. I've already killed 2 big King Mackerals and a Mahi, and pissed off a bunch of tree huggers. Great stuff!
1 de julho de 2026
The magazines for the kcomplete are…
The magazines for the kcomplete are prone to jamming, even with UMAREX pellets. This is most unsatisfactory.
1 de julho de 2026
Resposta da Umarex USA, Inc
Auto indexing magazines like the ones used on all of our PCP airguns can jam if the user short-strokes the charging handle when advancing to the next shot. In this scenario, the pellet probe will leave the magazine allowing the next pellet to advance into place. If the charging handle is pressed forward, even slightly, it might be enough to dislodge or partially dislodge the pellet from the magazine. Always move in dilberate, full-length motions when opporating an airgun with this style of magazine.
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