Who ever I was chatting with done an amazing job helping me. This was a gift for my husband, and he just loves it. Everyone I had chatted with was great, I can honestly say, great customer service,... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The customer service is very good. I ended up not receiving my order but Olivia was very helpful in solving the problem. I will be receiving a full refund.
A empresa respondeu
The wait time was worth it. Everything I ordered was top-notch and greatly appreciated. A special thanks to everyone involved. Also, thanks for the updates on shipping. Customer service was top-not... Ver mais
A empresa respondeu
I ordered the 250th anniversary license plate frame on 6-6-26 and have not received it yet. I tried calling customer support and 5 times the recording wanted me to SPELL my email address, then the rec... Ver mais
A empresa respondeu
3,8
Muito Bom
21 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Missing package is offered to be replaced
Package never came
9 de julho de 2026
Avaliação não solicitada
Awesome customer service
Who ever I was chatting with done an amazing job helping me. This was a gift for my husband, and he just loves it.
Everyone I had chatted with was great, I can honestly say, great customer service, I was not a pleasant person, and I do apologize for that.
31 de maio de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear T M
Thank you very much for your recognition of our customer service team, especially for your patience and professionalism in handling your order.
We firmly believe that meticulous service ensures a secure and enjoyable shopping experience.
We will pass on your feedback to the relevant staff, as it is a great encouragement to our team.
We look forward to continuing to provide you with thoughtful and considerate service in the future! We wish you a happy life!
Best regards
Olivia
Junk product and false description
The product was described as hand painted glass, it was not. Deceptive marketing and false advertising for the product. I would like a full refund of all purchases the 4 mugs that cost nearly $70
15 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Liz
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Jamie did a wonderful job keeping track…
Jamie did a wonderful job keeping track of my order! I cant wait to receive my order!
3 de julho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear mikeletz
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
This company is very helpful in service…
This company is very helpful in service of customers. I love the license plate, well made.
I recommend them for a great product
18 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Customer
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
The customer service is very good
The customer service is very good. I ended up not receiving my order but Olivia was very helpful in solving the problem. I will be receiving a full refund.
18 de maio de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear P. Yoder
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The communication was great and timely
The communication was great and timely. I had a problem with my initial order and reasonable solutions were given to me.
25 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Robin Davis
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The wait time was worth it
The wait time was worth it. Everything I ordered was top-notch and greatly appreciated. A special thanks to everyone involved. Also, thanks for the updates on shipping. Customer service was top-notch, also.
Ray Clinton
17 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Ray Clinton
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I ordered the 250th anniversary license…
I ordered the 250th anniversary license plate frame on 6-6-26 and have not received it yet. I tried calling customer support and 5 times the recording wanted me to SPELL my email address, then the recording would attempt to spell it back and got it WRONG every time. My patience is running thin, why can’t I speak to a REAL person?
6 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Edd Young
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Quick response
The product was unfortunately damaged during shipping. I was offered a replacement or refund. The company was very responsive abd professional. The issue was resolved in a timely manner.
12 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Kandy Woerz
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Ordered the 250 anniversary ball cap
Ordered the 250 anniversary ball cap. Very delayed, so sent an email to their customer support address given in the site. No reply. Sent at least 6 emails. Never a response. Then all of a sudden tracking says it was delivered. It wasn't. Never received. No communication. Learned my lesson. Never again. Beware!!
15 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Camilla Cam Smith Ingram
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Kind staff,good servuce
Wgen my item woukd not make it for date needed..the staff was great & miney refunded!
18 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Joellen Schutz
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great company to work with!
I ordered the 250th anniversary’s commemorative license plate holder and it is beautiful. Umlove was wonderful about responding to inquiries about my order and I highly recommend them for your purchases.
16 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Catherine Lawton
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
I had some problems with the delivery…
I had some problems with the delivery of my package. Since it came from over seas there was a mix up on the package coming to the USA. I couldn't do anything on my end. So I had the sender check into it. they were able to find out what went wrong and got it straightened out. I did finally get the package and was very satisfied with my order. I really thank them for helping me get the package.
3 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Susan Clark
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Completely satisfied
It was great in that it finally arrived in time for the 250th. It did take a long time to arrive but when it did everything was in good working order. I was completely satisfied. The best thing about it was the customer service. Staff was very helpful and kind and kept me informed of the shipment progress. All and all I am very satisfied. Thank you.
12 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Barbara Kowalczyk
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Ordered a basic baseball hat on May 17
Ordered a basic baseball hat on May 17. Took 3 week to get to the usa. Been in customs for over a week. Starting to think we lost our $40.
10 de junho de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Mike Foster
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: olivia@clientcare2025.com
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
I hit 1 star because 0 wasn’t an…
I hit 1 star because 0 wasn’t an option. This company is the worse ever. My husband ordered 5 commemorative caps and this company took his money and never sent him his order. They claim they sent it twice, which is a lie because we never received anything. They need to be put out of business. I told my husband not to trust it, and unfortunately I was right!!!!
31 de maio de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Cynthia Mitchell
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
1776-2026 Commerative cap
I have never ordered from Umlovegift before and Charlotte, one of the representatives was wonderful in helping me through the ordering process. I ordered a cap and Charlotte assisted me throughout the process.
She is to be commended on her service, support, and professionalism.
14 de maio de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Patricia
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Sunny was very helpful
Sunny was very helpful, friendly and understanding. Very sensible representative.
16 de maio de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Cynthia CONOVER
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
An item was out of stock and they…
An item was out of stock and they agreed to send me another item. They responded quickly too
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Umlovegift
Dear Kjp
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
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