Unchained Music has been one of the most frustrating distribution services I’ve dealt with. Their support replies take forever, and when they finally respond, it often feels automated and unhelpful... Ver mais
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Veja o que dizem as avaliações
well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing... Ver mais
A empresa respondeu
for a free distro, it's ok. in my opinion, there are way better free distributors. the core plan is kinda mid though and i doubt an artist who uses a free distro would care about royalties so the 100%... Ver mais
A empresa respondeu
Go downhill fast. I have the core tier and release music under their label. Randomly their AI model claims my song is ripping off another one, this is just another hassle that unchained music unprofes... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Unchained Music offers music distribution for independent artists and labels.
Informações de contato
254 Chapman Rd, 19702, Newark, Estados Unidos
- info@unchainedmusic.io
- unchainedmusic.io
2,5
Ruim
96 avaliações
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unchained Music has been one of the…
Unchained Music has been one of the most frustrating distribution services I’ve dealt with. Their support replies take forever, and when they finally respond, it often feels automated and unhelpful. I waited through unnecessary delays only to have my music denied for distribution without any clear explanation or proper guidance on how to fix the issue.
As an artist, you expect communication and transparency, but the experience felt extremely unprofessional. Delays, late replies, and vague rejection reasons made the whole process stressful and a waste of time. Definitely not reliable if you want smooth and timely music distribution.
9 de maio de 2026
Avaliação não solicitada
Unchained music.io is untrustworthy and…
Unchained music.io is untrustworthy and scammed
Please don’t use this service, I have uploaded my music containing part AI. First album they accepted and distributed, second album was rejected and asked me plenty questions, after I submitted those answers, they rejected my distributed album. When I requested a refund they stated that:
With regards to your refund request for your subscription, we unfortunately cannot issue a refund once our service has been engaged. By creating an account, uploading content, submitting releases for review, and agreeing to our Content Policy, Anti-Fraud Policy and Distribution Agreement, at the time of upload, the services included in your subscription have already been utilised.
Actually I used this service but I don’t get any service apriciately and they declined my membership without proper notification. And they don’t want to refund me even I warned them to leave bad reviews on TrustPilot but it seems they don’t care about bad reputation.
Please stay away from this platform if you don’t want to be wasting money and time and effort. They are most likely scam !
18 de abril de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi NK Incorporation,
Thank you for sharing your experience however we'd like to address your points directly and transparently so that anyone reading this has the full picture.
Regarding AI content and Suno:
Our Content Policy (unchainedmusic.io/legal/content-policy) and AI Statement (unchainedmusic.io/legal/ai-statement) are publicly available and must be agreed to at the point of signup and again at the point of upload. Section 6.2 of our Content Policy explicitly states that content generated using AI models with unclear, undisclosed, or unlicensed training data is rejected without exception, and specifically names Suno as a disallowed platform alongside Udio and Mureka.
We understand that Suno's premium plan may grant commercial usage rights on their platform however that does not override the content policies of distributors, DSPs, or Unchained Music. The issue is not whether you have a Suno subscription, but whether the AI model's training data is transparently and ethically sourced. Until Suno's datasets are independently verified, content generated using it is not eligible for distribution through Unchained Music. This position is aligned with the broader music industry's approach to protecting creators' rights.
Regarding your first album being accepted:
We continuously strengthen our review processes as AI detection methods and industry standards evolve. If an earlier release was approved that would not meet current standards, that does not set a precedent but rather it reflects an ongoing commitment to improving our content review. We apply our policies consistently moving forward.
Regarding your refund:
As outlined at signup, once our services have been engaged, including content upload and release submission for review, the subscription has been utilised. Our team reviewed your submissions, asked clarifying questions, and carried out the quality control process included in your plan. That is the service in action, even when the outcome is a rejection.
Regarding your characterisation of our platform:
Unchained Music is not a scam. We are a registered music distribution company that exists to protect and empower independent artists. Our policies are designed to uphold the integrity of our catalogue and ensure compliance with DSP requirements. We apply these standards equally to every user.
Threatening negative reviews does not change how we apply our policies, but we will always respond openly and honestly when our reputation is called into question.
We wish you the best with your music and would encourage you to explore AI tools built on verified, ethically sourced datasets, as a list of certified models can be found at fairlytrained.org/certified-models.
Best,
Unchained Music
The worst experience I've ever had.
The worst experience I've ever had with any service or company. They advertised free distribution so I registered and uploaded well mixed and mastered song with a good quality cover image, which all easily fulfilled the requirements. It gave an error without details several times, and support couldn't explain why either. It finally went through months after uploading for the first time.
I had given up hope long ago, but a week ago I got an email that my song will be available on Spotify in two days. And behold, it finally appeared, 3 weeks short of a YEAR after uploading it for the first time. Yet it still shows with an error in the web app.
I asked the support to take it down since I don't want anything to do with a company like this. They replied that the song hasn't been published since it would require an active subscription. Yet I already listened it on Spotify a few times.
So, free distribution isn't free, yet goes through a year later. Good luck with that.
REPLYING TO UNCHAINED’S RESPONSE:
The cover art was changed when the first upload gave an error, to make sure it didn’t fail because of that. It was then reuploaded to your services with this exact cover art. I have never even tried to upload any music through any other agents. Also, until today the song showed an error on your web platform but if I clicked to it through the artist roster it showed as published. You have now changed it to “removed”, so hopefully that means it’ll be removed from Spotify as well.
8 de abril de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Aki,
Thank you for taking the time to share your experience, and I'm sorry to hear about the frustration you've had.
I want to clarify a couple of points. Our support team has confirmed that your release "Speak" has not been delivered to stores through Unchained Music. It is not in our processing queue, has not been distributed via our platform, and was removed from our system in early 2025. Furthermore, the release that you provided us in 2025 does not have matching cover art to the release that is currently live on Spotify, so it could not have been delivered by us because we have no record of the new cover art.
If the song is currently live on Spotify, it would have been delivered by another distributor, and we'd recommend reaching out to them directly regarding any takedown requests. This was communicated to you via the support ticket you opened.
If you have any further questions, our support team is happy to help in the support ticket you currently have open.
Best,
Unchained Music
Terrible and misleading service.
Terrible and misleading service.
I paid for a subscription specifically because it advertised YouTube Content ID, but after payment, I was denied access to this feature with no clear justification.
Instead, they falsely accused me of using AI-generated music, which is completely untrue, and failed to provide any evidence to support this claim.
Key limitations were not clearly disclosed before purchase, and when I requested a refund, it was refused with generic excuses.
This feels like deceptive and dishonest business practices. Very disappointing experience — I do not recommend this service.
29 de março de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Valerii,
Thank you for sharing your feedback. We take all reviews seriously, so we'd like to provide some context for anyone reading this.
Every release uploaded to our platform undergoes audio fingerprinting analysis via industry standard tools. Both of the tracks in question from your account, "Serotonin" and "Skyline Siege", returned an extremely high likelihood of AI-usage, with Suno identified as the likely source. This failure was provided to you via a support ticket. Combined with your AI generated visuals among other flags, our human reviewers decided that this was not eligible for YouTube Content ID and needed supporting documentation regarding the creation process.
YouTube sets the eligibility requirements for Content ID, not Unchained Music. We are unable to deliver content to Content ID that does not meet YouTube's policies, which explicitly prohibit AI-generated material. This isn't a limitation we chose to hide as it's a platform-wide requirement enforced by YouTube itself.
To be clear, your account, your subscription, and your access to all other features of the plan remain fully intact. The limitation applies only to Content ID eligibility for these specific releases.
If these tracks were genuinely produced by you, this is straightforward to resolve. A screen recording of your DAW session showing the original project files would allow us to review the decision. We've always been happy to work with artists who can demonstrate original creation.
Our support team responded to your enquiry in detail via email. We remain available to continue that conversation directly.
Best,
Unchained Music Support
NO REFUNDS
Subscribed only to find my songs were wrong format and not sure if they took AI
Asked for refund (£13) to be told they only refund if it
was UMs fault
Rather un-generous and said a lot about their attitude
..............
20/04 got a refund
25 de março de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Frank,
We're sorry to hear your experience wasn't what you hoped for, and we'd like to address your concerns directly.
Our AI content policies and audio format requirements are published in full on our website before any account is created.
Specifically:
Our Content Policy (unchainedmusic.io/legal/content-policy) clearly outlines our AI content standards, including a list of currently disallowed AI platforms such as Suno, Udio, and Mureka, due to unverified training data.
Our AI Statement (unchainedmusic.io/legal/ai-statement) explains in detail why we hold AI-generated content to an ethical standard and how we enforce that standard.
These policies are not hidden as they are linked in the footer of the website, and you agree to the content policy at both the time of setup of your account, as well as at the point of distribution when you attempt to release music. We take this approach specifically to protect the artists and creators on our platform from being overshadowed by non-compliant or mass-generated content.
Regarding your refund request our policy is that refunds are issued when an error has been made on our side or you have not used the services. This is also available in our Terms of Service and our FAQ prior to signup. In this case, you attempted to release content that did not meet the published requirements, and therefore were not entitled to a refund. While we understand that can be frustrating, we don't believe it's unreasonable to ask that users review the platform's requirements before committing to a subscription.
We genuinely want every artist on our platform to succeed, and our support team is always happy to help with questions about format requirements or AI compliance before you upload. If you'd like to discuss this further, please don't hesitate to reach out to us directly.
Best,
Unchained Music Support
Unprofessional and clunky experience
I have been with Unchained for almost a year on the Pro tier, and in that time there have been a multitude of complications and frustrations.
One particular grievance I had was when one of my songs was falsely copyright-claimed as having used a sample from another song, simply because the titles were the same.
I received some pushback when I challenged the claim as illegitimate, so I presumed it was likely made by artificial intelligence as any human reviewer would instantly hear that the song contains no such sample and doesn't sound anything like the other track.
My second frustration came when I decided to release a single around April last year. I was met with Unchained's inability to process the release in a reasonable amount of time. After long periods of silence from support, I was finally able to release the single in mid-June—many months past the initial upload.
The final nail in the coffin was when I decided to cancel my subscription. Although that process has been straightforward and support has been more responsive as of late, the payout system using Borderless has a minimum withdrawal of $15, so I wasn't even able to collect the few royalties I had accumulated while with Unchained.
In short, I don’t recommend Unchained, as they have been inconsistent and have failed to live up to professional standards of distribution.
Edit to the claim that releases are only delayed if you have failed to provide all correct information. That is a lie. Last year I provided all the proper information for my release, and before the streaming services could even be involved, Unchained failed to process and distribute the release within the time frame they claimed it would take. Only after sending support numerous emails over a long period of time, would the release go live. And all the information was easily processed by the streaming services without a problem. And I was told that my release had no problems by unchained. Trying to claim that it wasn't because of the company's lack of unprofessionalism and blaming it on the consumer, especially when that claim is false is not a good business practice.
15 de março de 2026
Resposta da unchainedmusic.io
Hi there, thank you for taking the time to share your experience. We'd like to address a few points for clarity.
Regarding the copyright flag on your release, we use industry-standard audio fingerprinting software, which is the same technology used across the distribution industry. When a release is flagged, it is then reviewed by a human member of our team. We do not use AI in our review process. A flag based on matching metadata or audio fingerprints doesn't mean we're claiming you sampled something; it means the system identified a match that requires verification, which is a responsibility we take seriously to protect our platform, our artists, and the DSPs we deliver to. This was made clear to you after the flag was raised.
As for the timeline on your single, the only scenario in which a release would be delayed for that length of time is a failure to provide the requested documentation on your end. When a release is flagged, we're required to collect supporting documentation before we can proceed as this is a standard step to protect against copyright and fraud issues across the platform. Delays in providing that documentation directly impact the release timeline.
On the $15 minimum payout threshold for major currencies, this is well below the minimums set by most distributors across the industry, and it is clearly outlined in our FAQ prior to signup.
We understand these processes can be frustrating, but they exist to maintain the integrity of the platform for all artists. We wish you the best moving forward.
Best,
Unchained Music Support
They just flag my catalogue as…
They just flag my catalogue as something wrong. It is already out there being played all over. When I go to address the flag I cannot edit the fields. Useless service if you ask me. software doesn't work and no people to back it.
6 de março de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Lucas,
We’re happy to clarify what happened.
Our system flagged the releases because the audio appears to have been generated using Suno, as you provided a license as such. At this time, Suno and similar AI music generation platforms are not eligible for monetization or distribution through our platform because their training datasets have not been publicly disclosed or verified as licensed.
As outlined in our Content Policy, AI-generated or AI-assisted audio can only be distributed through our system when the AI model used has published its training data and confirmed that the material used to train the model is properly licensed. This policy is in place to protect artists, distributors, DSPs, and rights holders from potential copyright claims related to AI training datasets.
Even if content generated through a platform like Suno is already available elsewhere or being played online, we cannot distribute or monetize content created with models whose training data has not been verified.
You can review the full policy here:
https://www.unchainedmusic.io/legal/content-policy
Best,
Unchained Music Support
Best support I've had
If I have an issue, support is on point. Always a pleasure getting fast support without any issues.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hey Pitori!
Appreciate that. We're a young distro compared to some others, and we made a conscious decision early on that support would be handled by real people who actually understand the industry. Sometimes it means we can't always respond in 30 seconds, but when we do respond it's someone who actually knows what they're talking about and can fix the problem.
Glad it's been a good experience. Appreciate you.
Best,
Unchained Music
WARNING: Predatory 'Bait and Switch' Tactics regarding AI Music
I am writing this to warn other independent creators about Unchained Music’s deceptive business practices. They are currently utilizing a "Bait and Switch" tactic that targets the AI-music community.
1. The Bait: Misleading "AI-Friendly" Marketing
Unchained Music actively markets itself in creator communities (like Reddit and Discord) as an "AI-friendly" alternative to traditional distributors. Based on this professional image and their outreach to AI artists, I purchased a yearly subscription on February 17th.
2. The Trap: Impossible Requirements
Immediately after paying, my release was rejected twice. Their support informed me that they only accept AI content if the AI model is "Fairly Trained" certified or has disclosed all its training data. Since major platforms like Suno and Udio (which 95% of AI creators use) are not currently on this specific list, Unchained effectively blocks almost all AI creators AFTER they have already paid their non-refundable subscription fee.
3. Human Involvement
Despite my music showing clear human creative involvement (stem separation, re-arranging, studio editing, and mastering) and me providing full proof of my Suno Premier commercial license, Unchained Music still rejected my content. They move the goalposts by demanding a 'Fairly Trained' certification that they know 99% of AI creators cannot provide. I followed every single one of their 'human input' rules, yet they still took my money and blocked the service.
4. Categorical Rejection Despite Legal License
Despite providing official PDF documentation of my Suno Premier License (proving I hold 100% commercial ownership), they refused to distribute my music. They lure AI creators in with "AI-friendly" slogans, knowing full well that the tools these creators use do not meet their hidden, impossible standards.
5. Violation of EU Consumer Rights
I requested a refund on February 20th, well within the legal 14-day withdrawal period for digital services in the EU. They refused, claiming the "service was utilized" simply because I logged in and uploaded a file. However, the core service—distribution to global platforms—was 0% delivered.
Conclusion:
Unchained Music collects fees from AI creators while knowingly providing an unusable service to that same group.
Creators: Do not waste your money here. They will take your fee and then hide behind their "Fairly Trained" policy to block your music and keep your money.
Unchained Music appears to be attempting to evade responsibility. The volume of negative reviews is indicative of a broader pattern. I ultimately secured a refund through my credit card provider.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi CC,
We’re going to address this directly and professionally.
First, our AI policy is clear, public, and enforced consistently. AI-assisted music is allowed only when:
1.) There is clear, meaningful human creative involvement
2.) The AI tool is ethically trained with transparent datasets, as set out in our Content Policy
3.) Full commercial rights documentation is provided
Suno is specifically listed in our Content Policy as a currently disallowed platform due to undisclosed training data. This is not hidden. It is publicly stated in both our FAQ and Section 6 of our Content Policy.
For clarity, Section 6 states:
"Unverified or Unlicensed AI Tools: Content generated using AI models with unclear, undisclosed, or unlicensed training data. Examples of currently disallowed platforms include Suno, Udio, Mureka and similar models until such time as their datasets are verified."
Holding a commercial subscription to Suno does not satisfy this requirement. Ethical dataset transparency is a separate and mandatory compliance condition.
Unchained Music prioritizes and supports genuine human creators, including artists who meaningfully shape their work through real creative involvement, intention, and accountability to the wider ecosystem.
We support responsible, artist-driven AI augmentation. We do not distribute content generated through opaque systems with undisclosed training datasets. Our standards exist to protect copyright integrity, maintain compliance with distribution partners, and preserve the long-term sustainability of independent artists operating within lawful frameworks.
Our policy is published in advance. It is not retroactive. It is not a bait and switch. It is applied uniformly and was accessible prior to signup and again at the point of distribution, where agreement to these terms is required.
If and when platforms like Suno provide dataset transparency and independent verification of lawful training practices, we will reassess eligibility under our policy.
Until then, our position remains unchanged.
Best,
Unchained Music
crap site
paid money for the year like a mug been trying to upload music ger issue after issue about isrc code but when i look for code its not there so cant input it telling them i want my money back silence also use routenote no hassles what so ever with them but this site can do one
29 de janeiro de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Owen,
ISRC codes are required when uploading a track that has been previously released. Our support team was in contact with you, explained this clearly and outlined the appropriate next steps based on your release status.
After receiving that information, you directed abusive language toward our team. We take this seriously and do not condone or tolerate abusive or disrespectful communication toward our staff under any circumstances.
To clarify for completeness:
—If a track has never been released, it can be uploaded as a new release and an ISRC will be issued as part of the process.
—If a track has been released previously, the existing ISRC must be provided to ensure proper rights management, reporting, and continuity across DSPs.
We are always willing to assist with genuine issues and help users navigate requirements, but communication must remain respectful for support to continue.
Best,
Unchained Music
I want to ask if you receive music from…
I want to ask if you receive music from AI?
21 de janeiro de 2026
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Berry,
You can view our AI Music policies at the below links:
https://www.unchainedmusic.io/legal/content-policy
https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded
Additionally, all AI models that are used in any form need to to be either 1.) Clearly fairly trained by the projects disclosing training data and compensating artists for the use of their music in training or 2.) Certified by https://www.fairlytrained.org/certified-models
Unchained Music allows AI-assisted music to be uploaded, but only under specific conditions that ensure artistic integrity, proper licensing, and compliance with our distribution partners.
Your music must show clear human creative involvement, such as arrangement, editing, or performance. Fully machine-generated “press-a-button” tracks with no meaningful human input are not accepted. Additionally, the AI tools used must be ethically trained, and you must provide proof of rights and commercial use licensing for both the tool and the resulting music.
If you use AI in your creative process, be prepared to upload supporting documentation during distribution. Submissions that fail to meet our standards may be flagged, delayed, or rejected.
Best,
Unchained Music
A rocky start turned me a long-term user
My initial experience with Unchained Music started off a bit rocky due to getting my releases denied because my track artworks needed to include text or some other elements.
I didn't like that, but I understand streaming platforms probably require this. Anyway, after an additional hiccup with getting my release getting falsely flagged as matching some other existing song (which was impossible, my music was completely original) I was asked to submit proof of ownership which I think is fair and was able to resolve the issue.
Even after encountering some of these things I decided to stick with them and give them a chance. I was able to get my Youtube OAC thanks to Unchained Music and I use them for all my releases from now on. Much better than Tunecore or DistroKid, and the fact that they're smaller/independent makes my support them more.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Billy,
Thank you for the thoughtful review and for your patience early on. While artwork and ownership checks are required by platforms to protect artists and the wider music ecosystem, we understand how frustrating they can be at times. We’re glad we could resolve everything and help you secure your YouTube Official Artist Channel.
It means a lot that you’ve chosen to continue releasing with us, as your support of an independent platform like Unchained Music helps to continue driving power back towards independents.
Best,
The Unchained Music Team
Stay Away from this Platform
Another Platform who doesn't know how to deal with fake copyright infringement. Takes ages for them to upload content. Receives a false claim from a DSP and closes the account.
Well your reply isn't true. We did replied within 48hrs including the proper documents.
Your email was send on:
On 27 November 2025 at 12:13 Central European Standard Time, Unchained Support wrote:
We replied back on:
On 29 November 11/29/2025 3:12 AM
This falls within 48hrs. Despite that we even shared the documentation in that email. On Monday you decided to sent another email and terminate the agreement without even taking the time to look at our reply which was in 48hrs.
Beside that the Previous copyright owner replied as well to your support team and copied you in a email thread with the DSP where they took down the content from that company who claims they are the right holders. Upside down world, that a right holder gets a claim for his own content and this is the problem with the mainstream DSP, you all dont investigate anything, Just throw it back to the Distributor and when it gets complicated you shut down the door by closing the account.
For your next clients who will face such things make sure you follow up and reply on time before closing accounts.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Edit: This user sent Unchained Music a fake response from "Spotify Content Protection" and a fake transfer of rights contract. We will not be replying any further to any other edits or allegations by this user.
Hi Maryam,
We take copyright issues very seriously, and we want to clarify what happened here so future artists reading this understand the full context.
When Spotify notified us of a copyright claim on your release, we immediately reached out to you with the following message requesting a reply within 48 hours. You did not reply within the required 48-hour window, and as such, your account was terminated as we believe the copyright infringement was blatant:
(YOUR NAME),
We have been notified by Spotify about a copyright claim over your content.
Release Title: (Redacted)
Artist Name: (Redacted)
UPC: (Redacted)
If you believe this claim is incorrect and that you have all necessary rights to distribute this release, please contact the complaining party at (CLAIM EMAIL REDACTED) so they take back the claim.
You must urgently confirm holding rights for that content by sending a license, valid contract, and/or ownership certificate. All documents must be authenticated and signed.
If you fail to respond by providing the necessary documentation within 48 hours, in accordance with our Anti-Fraud Policy and Distribution Agreement we will remove the content and a strike will be applied to the user account in order to protect you, Unchained Music, and the DSPs against any further claims, legal actions and/or damages. Subsequently, your account will be put under copyright review.
If it is determined that the distribution of this/these product(s) was fraudulent (and not just a mistake or a case of expired rights), it is within our discretion to terminate the account in line with DSP's recommendations.
As noted above, we did not receive any documentation or reply from you, which is why the actions were taken.
If you believe you do have valid rights, we are happy to review, but that does require a response from you to the claim:
https://www.unchainedmusic.io/faq/support
We’re always here to help legitimate artists protect their work and keep their catalog safe across all platforms.
Best,
Unchained Music
Please
Please! All musicians,artists and labels.
If you have self respect, stay away from unchained music distribution service.
Do not even sign up their site, they don't deserve your time as well.
Scam scam and more scam. They are scammers
18 de novembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Benjamin,
Thank you for your message. At the moment, we’re unable to locate any record of your activity or interaction with our platform, and we’ve reached out via Trustpilot to gather more information so we can better understand your experience.
We also noticed that your account and recent reviews were all created within a very short timeframe, including reviews for Trustpilot and a newly launched music distributor. This raises some concerns about the authenticity of the feedback.
If you did have a genuine issue with Unchained Music, we absolutely want to address it and make things right. However, based on the information currently available, we do not believe this review reflects a legitimate customer experience.
Kind regards,
Unchained Music
Amaizng team and responsiveness
Amaizng team and responsiveness. We wanted to release our track and get support with playlist pitching and the team did all of this and more. They also offered great marketing services. Very useful stuff for any artist who wants to make a dent in the market.
1 de setembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Jgor!
We love that you've had a great experience with Unchained Music working directly with our team.
If you need anything, you know where to find us.
Best,
Unchained Music
Unchained are the best!
Unchained have always been great with me as an independent artist releasing music. I now release all my self released music with them. 5 stars
4 de novembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Nash!
We love that you've had a great experience with Unchained Music working directly with our team.
If you need anything, you know where to find us.
Best,
Unchained Music
I honestly love unchained music BUT
I honestly love unchained music.
I am on the free option.
I do have some stuff that I worry about such as not feeling stable with them. I feel like there were a lot of changes this year on their policies which I ultimately respect but because I'm on the free option my account was in "jeopardy", I had to reapply to keep my free account, so I did and then I got an email saying that my reapplication has been denied and then a couple hours later I got an email saying that they have accepted my reapplication and I am worried that this will happen again in the future therefor causing me a sense of instability with them. which makes me want to stop using their services.
3 de novembro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Alia,
Thanks for sharing your feedback and for being part of Unchained Music. The reapplication process you experienced was a one-time verification during a platform-wide audit. This review was necessary due to a large influx of AI-generated and infringing content across the music ecosystem, which caused significant problems for both ourselves and other distributors. Some free accounts received mixed notifications as the system finished processing, which may have caused some confusion.
At the moment, your account is fully stable and won’t require reapplication again. The purpose of this process was to ensure the integrity of the catalog and protect legitimate artists’ royalties, not to create uncertainty. Going forward, your experience should remain consistent and uninterrupted.
If you have any other questions, please feel free to reach out to our support team and we'll answer any additional questions that you might have.
Best,
Unchained Music
Is there anyone who has been paid their…
Is there anyone who has been paid their royalties for Unchained Music because it's now 2 months I've been trying to withdraw my money but they've not yet processed it 😭😔 is there anyone who has been paid before, i just wanna know , because I'm getting scared, i don't even know if they're gonna pay me my royalties, lemme hope they're not scammers , I've already received my royalties, I'm having $600 in my Unchained Music balance which i have been trying to withdraw for the last 2 months but up to now I've not received my money,
31 de agosto de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Edit: Hi Algator Music Group. After looking more into this, we've warned you multiple times via email over successive months about artificial streaming patterns for your music, specifically on Spotify. When Spotify or another platform notifies Unchained Music of artificial streams, we will pass on that information to you in an email, including the amount of streams, artists and releases affected. Spotify and other streaming platforms do not pay for these artificial streams. If you have additional questions, please reach out to our support team.
Hi Algator Music Group,
As we mention in our FAQ below, royalties are generally paid out in the 3rd or 4th month after you distribute a release. If you have any questions, please feel free to reach out to our support team and they'll walk you through any additional questions you have.
https://www.unchainedmusic.io/faq-g/how-long-will-it-take-to-receive-my-royalties-from-unchained-music
We would also appreciate you reconsidering this review, as we believe we are clear regarding these payout timelines.
Best,
Unchained Music
worst experience
worst experience. They will make your life a living hell. Avoid them. Arrogant, bullies, and scammers, NEVER will they admit they have a crappy attitude and they always make excuses. No refunds, so they keep your money.
13 de outubro de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hi Antartis,
We've reached out via Trustpilot for a bit more information about your experience, as we do not see a user with this name in our system.
Our refund policy is clear, and is available here:
https://www.unchainedmusic.io/faq-g/whats-your-refund-policy
Best,
Unchained Music
No pressure to buy add-ons
No pressure to buy add-ons, just options when we’re ready. So far, pretty happy.
16 de junho de 2025
Avaliação não solicitada
Resposta da unchainedmusic.io
Hey Amelia,
Glad that you've had a great experience with Unchained so far, and are finding our marketing add-ons helpful, but not pushy! That's what we're aiming for.
If you need anything else, you know where to find us.
Best,
Unchained Music
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