unchainedmusic.io Avaliações 96

O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Unchained Music has been one of the most frustrating distribution services I’ve dealt with. Their support replies take forever, and when they finally respond, it often feels automated and unhelpful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

for a free distro, it's ok. in my opinion, there are way better free distributors. the core plan is kinda mid though and i doubt an artist who uses a free distro would care about royalties so the 100%... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Go downhill fast. I have the core tier and release music under their label. Randomly their AI model claims my song is ripping off another one, this is just another hassle that unchained music unprofes... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Editor musical

Escrito pela empresa

Unchained Music offers music distribution for independent artists and labels.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

96 avaliações

5 estrelas
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1 estrela

Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 1 de um total de 5 estrelas

Why haven't any sales eport show in my…

Why haven't any sales eport show in my account, and i also hearrd from another artist using free plan that you do hold the first $30 made by artist

26 de outubro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hi Dhamboilaser,

We've reached out for more information in order to answer your specific queries.

As we mention in our FAQ, sales reports will show a few months after you upload.

https://www.unchainedmusic.io/faq-g/when-will-i-receive-streaming-royalty-reports

Additionally, we do mention the $30 lock multiple times through the platform, which you can read about here:

https://www.unchainedmusic.io/faq-g/why-does-unchained-music-hold-the-first-30-in-my-account-as-a-core-user

Best,

Unchained Music

Avaliado com 1 de um total de 5 estrelas

Unfriendly with AI MUSIC

Their TOS allowed AI music, but if you submit all music generated by AI, they rejected all of your music.
Don't wasted money and time. Slow review process, and no sense of rejection.

My 18 albums were rejected, even I subscribed Unchained Pro Plan, Terrible service.

-- Updated ---
Due to I cannot reply their comment below, so I sent a request for refund because their policies. They cannot, but Distrokid can. No one reply and no refund now.

However there is admin on trustpilot. If you have time and care about ur customers. You should declare the reason clearly on your website, and make it faster to reply or review the music. Each album spent 5 days.

Finally, I create music with prompt, I regenerate a lot until I got the song, the cover I change a lot of prompt until i got the image, how dare you say i create without human creative.

Anyone who looking for music distributor, I can say chose DISTROKID. I submited same album and my album got approved with in an hour, instead waiting for 5 days and got rejected on unchainedmusic.

-------- Updated March 23, 2025 ---------
I was challenge by Unchainmusic again. They requested Trustpilot to ask my personal information like my email, my full name, my invoice, and my telephone number to prevent fraud review. I filled my information, my invoice id: 0057B56D-0001, and I already paid to this company

Unchained Music Inc.
651 N Broad St
STE 205
Middletown, Delaware 19709
USA
support[at]unchainedmusic.io

Finaly I just wonder instead of they refund my money, that will make me satify, but they want to delete negative feedback from real customers. I still confused that Unchained music cannot distribute my music, but Destrokid and Symphonic can. The company goes to the wrong way, and sooner or later I hope they will lost more customers due to my comments.

Actually, US law also have consumer right protects act. Customers can ask refund within 14 days without question ask. They also violate the law by create their unclear term of use. If anyone facing same case as me. Please try to filling to Consumer protection organization in USA like FTC. I think this might help more people for recover their fund form unethical company!

25 de outubro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hi Monthon,

We're sorry that you had a bad experience, however you submitted 18 albums full of 20+ tracks (with some including 30+ tracks) and cover art fully generated by AI, without any involvement by a human in the creative process. While we do allow AI music and cover art to be uploaded we do ask that the music and naming is not generic, and you consider your place in the creative process. Please see our generic and AI content policies below:

https://www.unchainedmusic.io/faq-g/what-is-generic-content

https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded

The music you provided consistently had album names like "Soft Glows Along Midnight Roads", "Echoes Across Digital Horizons", and and "Wandering Paths Beneath Quiet Stars" with the exact same cover art between albums, despite being 20+ track albums each. Our quality control team sees this as not a good-faith effort to use AI as a tool in the creative process, especially since you do not currently have any artist presence on streaming platforms.

Specifically, this falls against our following policies related to AI music:

1.) Originality, as the naming, music, and cover art were not sufficiently distinct to be a good-faith effort of new creation using AI tools.
2.) Ethical Use of AI, as you did not attribute the releases to AI until pushed by our quality control team.
3.) Use Original Cover Art, as some of your albums had the exact same cover art.

If you have any questions, please feel free to reach out to our support team at https://www.unchainedmusic.io/faq/support

Best,

Unchained Music

Avaliado com 2 de um total de 5 estrelas

May need improvements.

May need improvements.
It's great that they have a free plan available to their customers. But it would be good if the free plan also gave me the option to untick Spotify. I have been trying to get back intouch with the customer support team to get my account deleted. Still waitiing on a reply.

4 de outubro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hi Juz,

We're sorry to hear that you had a bad experience. Unfortunately, the Core plan does come with certain limitations, including not being able to choose your stores. If that's something you'd prefer, upgrading to the Grow or Pro plan would be a great option.

I can see that you messaged support 2.5 hours before leaving this review requesting the deletion. As noted in our support form, the Core tier has a support turnaround time of 5 business days. That being said, we’ve gone ahead and deleted your account as requested. You should be receiving a confirmation message from support shortly.

We value your feedback and would appreciate it if you could reconsider your review, given that we’ve now processed your request as quickly as possible.

Best,
Unchained Music Support

Avaliado com 5 de um total de 5 estrelas

Professional company with a personal touch!

Easy to navigate website and managed efficiently by the founder who is full of encouragement for the indie artist. Very happy with Unchained!

4 de outubro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Joanna!

We're stoked that you had a great experience with Unchained. Thanks for giving us a try, and if you need anything else, you know where to find us.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

Unchained music is the best…

Unchained music is the best distribution platform ever
Their service is completely free and very easy to use
They are one of the best ever and for me it is even better than distrokid , tunecore and others
Their interface is very simple and understandable to use
Very smooth
I’m currently using unchained music to distribute my song, you can search my song on all platforms my artist name is Lil Mosco
Unchained music is very good for both independent artist and record label
They are the best ever , try unchained music today

29 de setembro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Kevin!

We're stoked that you've had a good experience with Unchained. Thank you for the kind words.

If you need anything, please don't hesitate to send us a message.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

Top bunch of individuals!

When you have a company run by musicians with the goal of getting musicians their fair share, it’s kind of a no brainer. The ways they have integrated technology to grow their vision is incredible. Top bunch of individuals!

6 de julho de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Brian,

We're glad you've had a great experience with Unchained! If there's anything else we can do to improve, please let us know.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and easy to use

26 de agosto de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Umer!

We're glad that you're having a good time at Unchained and that you find our customer service easy to work with. All of us at Unchained are wishing you the best in your musical journey.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

Unchained is one of the best…

Unchained is one of the best distribution platforms out there.

I am amazed by their open and effective communication, and will gladly recommended them to anyone who wishes to distribute their music.

26 de agosto de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Hashtag!

We're glad that you're having a good experience with Unchained and that you're enjoying the communication. We're not perfect at all, but we're trying to do our best.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

The platform is great

The platform is great, easy to use, and aesthetically pleasing to the eye. Releases go out fast and I have not any issues at all. The CEO Matt is a great guy. I really enjoy using this platform!

18 de agosto de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Daniel!

We're glad that you're enjoying your time with Unchained and that you like the look of the platform.

Best,

Unchained Music

Avaliado com 5 de um total de 5 estrelas

What I think about the platform and how I feel about it.

I like everything about the platform. I’ve used a few platforms, such as tunecore and cdbaby, and I’ve also researched other ways to distribute, and Unchained Music is an AWESOME platform! Easy to use, with a great layout style and look. I love the way you and your team help other independent artists and independent labels! It’s affordable which tells me that you all are good people as well! Helps an artist such as myself attempt to help make a difference through the power of music… I absolutely LOVE the name Unchained Music. That name for the platform stood out to me. I will also be tapping in more to the YouTube videos released by Mathew Waters and his team as well as the music. I’ve dreamt of having a label and production company named after my Daughter, and Unchained Music made that easily possible for me as a struggling independent artist and label, coming from nothing... I am 100 percent grateful for the platform. I also appreciate the support and response time and communication I’ve received. I’m nothing but thankful to be able to switch all my old releases under this platform and I have more music to come. I’m learning more and improving more as well as Matt Waters and his team. That’s facts! Im personally thankin Mathew Waters. Thank you for your support! Have a blessed day everyone!

7 de agosto de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Thomas!

We're glad that you had a great experience with Unchained Music. Good luck on your journey towards your label and production company!

Best,

Unchained Music

Avaliado com 1 de um total de 5 estrelas

My personal opinion. (unchained music) Better not to use it

While searching for different companies on Google, I found unchained music. And after reading various articles, I thought their service would be much better. I first buy a subscription from them. And several of my audios previously released through other companies I submitted for release through them. Unfortunately they rejected my audios and they asked me for proof. When I gave them the previously released document they told me that the copyright document should be given to them. If you are a normal artist. So is it possible to copyright each of your songs? My question is to you.
I tried to tell them time and time again that there is no way I can register so many audio copyrights. If there is any kind of copyright strike on my release, I will take responsibility for it. But they didn't listen to me and disabled my account. And this happened within a week of buying the subscription they didn't even refund my subscription. I never slander any company. But forced to write a few lines about them.

1 de julho de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hello Tanjir! I'm sorry you had a bad experience.

After looking into this, you were releasing soundtracks that had an overlay of a prominent speaker in it, in this case, Mizanur Rahman Azhari. In order to use someone else's recording, you do need permission from that person.

You were unable to provide that permission to us, so we did not release your music.

Your account was never suspended, and you still have the ability to upload to Unchained, provided you have all of the rights to the music you are uploading.

Avaliado com 5 de um total de 5 estrelas

Easy, fast and user friendly experience

I had the easiest and fastest distribution experience. They are responsive and problem solver. From their CEO to help desk, everyone was respectful and helpful. I didn't have any issues with them.
They are a growing company. They are competing with bigger names out there and trying to find a place for themselves. Everyone should look on the bright side of companies like this and try to be understandable.

I will definitely continue to work with them.

1 de julho de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Vox Naturae!

Thank you for sharing your experience! We're not quite as large as the big distributors quite yet, but we're doing our best!

—Unchained Music

Avaliado com 5 de um total de 5 estrelas

Really positive experience!

Unchained Music is definitely one the best distros in the game! I initially picked TuneCore, but after getting scammed by them I went to Unchained, as it was free and seemed fairly trustworthy. I was blown away by the amount of care this small startup puts into making their distro good! I've had my music distributed quickly, and if I ever have any issues, support responds fast and has always fixed my problem. Royalties are fairly simple and I haven't had anything go missing or restricted from me. I've had a very positive experience with Unchained and I plan to stick with them as I continue releasing music!

2 de junho de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Joey! Thank you for supporting Unchained, and we're glad you had a great experience.

—Unchained Music

Avaliado com 3 de um total de 5 estrelas

you're better off picking a different distro

for a free distro, it's ok. in my opinion, there are way better free distributors. the core plan is kinda mid though and i doubt an artist who uses a free distro would care about royalties so the 100% royalties really shouldn't be a key point. now i did get banned from their discord server but i'm not going to address that right now cause it's unprofessional and it doesn't make the distro any better or worse than it is but don't be afraid of your competitors. we should be allowed to speak about other distros whether good or bad!

1 de julho de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey BudgieMint.

Everyone has a preference about what they're looking for in a distributor, and We're sorry that we're not yours.

We hope you find what you're looking for.

—Unchained Music

Avaliado com 1 de um total de 5 estrelas

Incompetent people

I provided proper legal documentation to have a big artist on my song. Unchained Music banned me and removed all my music without even viewing the documentation. Incompetent customer service. Unchained Music will never be successful. Just a bunch of low level wannabes.

Update: Now they are claiming I uploaded something with Rick Ross. I uploaded with a different artist. Once again, incompetent Unchained Music getting customers mixed up. Matt, the CEO is a scumbag looking to blame anybody for his stupidity.

27 de maio de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

After this user provided details to Unchained Music, we have no record of their interaction with the platform.

The only reason Unchained Music will restrict an account and takedown a catalog is if the user is being blatantly fraudulent, using bots, misrepresenting themselves or the artists they collaborate with, or after multiple copyright violations and warnings.

We do not unilaterally take down an existing catalog except after warning the user that their actions could result in the termination of their access to the platform and a takedown of their catalog.

Avaliado com 5 de um total de 5 estrelas

10/10 Experience

Recently, I had an issue with an upcoming release. Once I contacted support they were swift to correct the problem. Aside from outstanding customer service, the UI and pro features make Unchained Music my favorite distributor I've used. Thank you Matt and Ryan for all the help!

10 de maio de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey Nelson! We're glad you had a great experience. Thanks for trusting your music with us.

Avaliado com 5 de um total de 5 estrelas

Simple to use

It’s a new company if we compare to other distributors. UnchainedMusic is very clear when it comes to uploading music. Although it’s kind of vague for specific information such as royalties and what store has received music or not. After these, it’s simple and I recommend this company for anybody that doesn’t need something complicated for their project.

26 de abril de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

Hey James, thanks for the review! I'm glad that you had a good experience!

Avaliado com 1 de um total de 5 estrelas

the biggest losers I've seen in my life…

the biggest losers I've seen in my life they tried to hack my social media accounts with the password I've used on there website and when i faced them with the data breach they removed my songs and totally ignored me I don't recommend anyone to deal with them frauds and scammers

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

I'm sorry that you had a bad experience, but we didn't hack your social media accounts. We have never had a data breach.

If you're worried about your data, you can take a look at https://haveibeenpwned.com/

Avaliado com 1 de um total de 5 estrelas

ini PENIPUAN,

ini PENIPUAN,
Mereka pencuri royalti.
dia akan menahan royalti anda setelah terkumpul banyak dollar,
dan menghapus akun anda tanpa alasan.

12 de março de 2024
Avaliação não solicitada
logotipo da unchainedmusic.io

Resposta da unchainedmusic.io

This user was banned for fraudulent behavior.

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