Underprotection Avaliações 221

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Easy to order and filter to have the available size and models large size are not very large and XL is corresponding to L in Fr, so I have to find another site for future order, the XL size are not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I'm really happy with the fit of my purchased items. Being tall and of medium build, it's hard to find undergarments that fit my body. It's always a russian roulette buying online, but is the second p... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Beautiful bra from a sustainable company! I bought it to wear under sheer blouses and tops and it’s very pretty including the bands that are slightly shimmering. The band is a bit snug on the largest... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tolles Service! Kontakt per Mail unkompliziert. Produkte passen gut. Im Sale mit weiteren Rabatt eingekauft. Überraschungspakete waren auch gut. Natürlich traf nicht jedes Produkt darin meinen Geschma... Ver mais

Detalhes da empresa

  1. Loja de lingerie
  2. Loja de Roupas
  3. Loja especializada em roupas íntimas

Escrito pela empresa

At Underprotection, we are making soft, fashionable and sustainable lingerie, loungewear, swimwear and hosiery produced in classified sustainable and certified materials such as TENCEL™ lyocell, recycled polyester, recycled nylon, recycled wool, banana fibers and organic cotton. Most of our products are vegan approved, and if not, it is because it is recycled (wool) or a waste resource (milk). All our packaging, paper and polybags are either recycled or biodegradable. Sustainability, recycling and environmentally care are more than just a trend to us. These are the very reasons why we started Underprotection. We are focusing on being sustainable in every possible way and we are taking action to make a positive and meaningful change both socially, environmentally, in our community and around the world. This makes it possible for us to proudly say that we are a Certified B Corporation®.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 2 de um total de 5 estrelas

Geen antwoord van de klantenservice

Omdat ik op mijn emails geen antwoord krijg, probeer ik het op deze manier: mijn bralette is na 2x gedragen al kapot: de naad tussen de cups laat los. Ik heb 2x een email gestuurd naar de klantenservice maar nog geen antwoord gekregen. Het gaat om ordernummer 35333

8 de abril de 2025
Avaliação não solicitada
logotipo da Underprotection

Resposta da Underprotection

Dear Christine,

As replied to your email; I deeply apologize for the inconvenience <3

We have been down due to logistical challenges where our entire system has been down/hacked. We have been unable to enter any of our systems for three weeks - this has of course had fatal consequences for us and our beloved customers.

With our Repair & Reward program, we will happily cover the cost of a tailor, and furthermore match the amount on a giftcard for a future order.

Please see my email reply in your inbox, and let me know if there is anything further I can assist with.

I am very sorry for the inconvenience.

Best regards,

Alexandra Rosenkilde
Customer Care
Underprotection

Avaliado com 5 de um total de 5 estrelas

Loved the products

Loved the products. Really nice quality, fit well and fast delivery.

12 de março de 2025
logotipo da Underprotection

Resposta da Underprotection

We are so glad and thank you for the lovely review <3

Best regards,

Alexandra Rosenkilde
Customer Care
Underprotection

Avaliado com 2 de um total de 5 estrelas

I only speak English

Hi! I am a fan of Gilda bra and slips. Have many of them. But the white-orangeflowers blouse&shorts set the buttons fall off and the fabric of the buttons came of within one week of wearing them! The fabric is beautiful but i miss two buttons now! (There was one extra). I lost one that came of and one of without fabric. Can you send more buttons??

5 de fevereiro de 2025
logotipo da Underprotection

Resposta da Underprotection

Dear Thekla,

We will of course happily assist with this and apologize for the missing buttons <3
I have found your order and email, and will contact you regarding the shipment.

Best regards,

Alexandra Rosenkilde
Customer Care
Underprotection

Avaliado com 5 de um total de 5 estrelas

Excelent

Beautiful lingerie, great quality, fast delivery! Thank You! :)

2 de janeiro de 2025
logotipo da Underprotection

Resposta da Underprotection

<3

Avaliado com 5 de um total de 5 estrelas

After multiple years, still my favorite brand.

I live in the US and have been shopping with Underprotection for a few years now. One just cannot find the same quality, ethics and design in the US. I own many many pieces - bras, underwear, body stocking, pajamas, makeup case, beach bag, and period underwear. I love them all and keep coming back for more.

2 de janeiro de 2025
logotipo da Underprotection

Resposta da Underprotection

<3

Avaliado com 5 de um total de 5 estrelas

The sizing chart was spot on and…

The sizing chart was spot on and shipping to California took about a week. The fabric is the softest I’ve ever felt for this type of look. It’s a beautiful gift to myself!

2 de janeiro de 2025
logotipo da Underprotection

Resposta da Underprotection

<3

Avaliado com 1 de um total de 5 estrelas

I have never received my order

2 de janeiro de 2025
logotipo da Underprotection

Resposta da Underprotection

Dear Lisa,

I am so sorry to hear that - when I follow the tracking it was delivered on the 9th of january? Please let me know if that is not the case.

Delivered
01/09/2025, 3:26 P.M.

Best regards,

Alexandra Rosenkilde
Customer Care
Underprotection

Avaliado com 5 de um total de 5 estrelas

Beste gift to myself

Hello, got my package yesterday and its fantastic!!!! Ist fits and IT looks so so great. I feel like an underwear-model without being one 😂😂😂🥰. Like its made for my shape and size!!!! I have exchanged all of my old underwear to new one and im more than happy in my 40s. Love and best wishes, Doris.

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I’m happy with the product and delivery…

I’m happy with the product and delivery time, however, using UPS was nog great. Without my decision, the package went to a pick up point (this was not my choice), and the pickup point was not very close or easy to reach. Furthermore, the opening times of the place were only workdays and working hours - very unhandy so only had 4 business days to pick up whilst I was going on vacation. So bottom line, check very carefully what the delivery option is.

7 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Bought 2 bikinis and 3 bras. All fit beautifully and are amazing quality. The sizing information is very helpful and delivery to Northern Ireland was quick.

30 de agosto de 2024

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