Unihertz Official Store Avaliações 

They answer on the spot exactly what you need!!!!!

The jelly star is a tiny fully functional phone that slips into the lighter pocket of your jeans and great battery life. When going out of an evening, especially in the summer, it is all I need. Fully connected when I need to be but free as a child otherwise. So much more engaged with friends. It puts the phone back where it is supposed to be - the pocket.

I reported a failed touchscreen on an Unihertz Jelly Star and they have sent me a free replacement touchscreen module under warranty. The customer service of Unihertz was quick to reply and were really trying to help with all issues. Really good company, bringing color in the black & white world of Iphone-Samsung smartphones. Keep the good work!

Muy buena comunicación. Repuestos de calidad. Todo perfecto

Mein Unihertz Jelly 2 funktioniert nicht mit Routern in Deutschland. Ich habe unzählige Mails mit dem Support geschrieben. Ich habe alle möglichen Dinge versucht. Einstellungen am Router ändern, Fehleranalyse auf dem Handy via ADB durchführen etc. Es half alles nichts. Mein Jelly 2 verliert nach ein paar Sekunden (manchmal sind es auch Minuten) den Internetzugang, egal in welchem WLAN ich mich anmelde. Die letzte Mail, die ich vom technischen Support bekam, war ein lakonischer Einzeiler "the problem is your router", und das obwohl ich mehrfach erwähnt habe, dass ich es mit vielen verschiedenen Routern ausprobiert habe. Ich hoffe jetzt auf eine Reklamation. Sollte diese nicht durchgehen, werde ich diese Bewertung selbstverständlich auf einen Stern runterkorrigieren.

After purchasing my items, a few days later I received a confirmation email with the expected delivery date. My package arrived safely and secured the morning of the date of delivery, before I left home for work. I am pleased with my service I received.

Titel: Extrem unzufrieden – Kein Support erhalten

Bewertung:
Ich bin absolut enttäuscht von Unihertz. Ich habe mehrere E-Mails geschickt und auf dringende Unterstützung gehofft, aber ich habe keinerlei Rückmeldung erhalten. Es ist absolut inakzeptabel, wie Kunden mit teuren Handys im Stich gelassen werden. Trotz einer professionellen Internetseite und dem Versprechen von Kunden-Support gibt es keinerlei Unterstützung. Es fühlt sich an, als würde man ein teures Handy kaufen und dann einfach im Regen stehen gelassen werden.

Unabhängig davon, ob man eine Antwort erhält, sind diese oft völlig unbrauchbar und zeigen keinerlei Bemühungen, echte Hilfe zu leisten. Es ist klar, dass der Support von Unihertz nicht funktioniert und die Kunden einfach im Stich gelassen werden.

Ich kann nur warnen, sich auf den Support von Unihertz zu verlassen.

My husband didn't like the phone and there is no return policy. So we are stuck with a phone that no one in the family likes and out $300. My mistake for not reading the policy before purchase.

The quality of the products

Accidentally bought the wrong phone and you wouldn’t let me return / exchange. Very disappointed and will be telling everyone I know not to buy Unihertz on social media and personal unless this is resolved.

Fast shipping 🚚 good packaging 👍👍👍 excellent customer service ⭐️⭐️⭐️⭐️⭐️ 100% trusted and highly recommended 👍👍👍 good product ⭐️⭐️⭐️⭐️⭐️

awesome phone, arrived on time

My repair request was answered within one day. They provided a link to software which actually got my phone going again, free of charge. Friendly staff, great team!

Unihertz really came through on two different occasions. The first they were able to fix remotely, the second a replacement part was sent to me free of charge straight away.

Their response times were always great.

Ich liebe dieses Unternehmen einfach nur wegen ihrer einzigartigen Produkte. Habe das Tank 3 pro und mir nun noch das Tank 4 pro bestellt.

the usb charging board was Bad. Contacted the company, no responses. Contacted the company on social media no response, was completely ignored. Never even got to use the product.

Unihertz is one of the only companies making phones which are different to the generic ones on offer. Their prices are amazing for what you get. I recently bought a Tank 3 Pro, and this is the best phone I have had. Yes, it is a tank (it is in the name), but the features and performance...... Wow.

The one issue I had was the accelerometer wasn't correctly calibrated. None of the suggestions from either the AI agent or google worked. A quick email to the service department (which they answered the same day), and it is perfectly calibrated. Awesome service.

The only issue I have is that I didn't try Unihertz earlier. The tank 3 pro is awesome - the projector is unbelievable and I mean that literally. I showed people at work and they thought I was tricking them. "You can't get an image like that from a phone". Combine that with IR camera, 1200 lumen insanely bright light, IR blaster...... not to mention 23,800mAh battery. Yes, it is big and heavy, but easily fits in my pockets. I remember when all mobile phones were this weight (or heavier). Keep up the good work Unihertz!

I've got a great opinion of their devices, especially the hardware, but the software's not my favorite – updates are basically nonexistent.

Mein Tank 3 pro hat jetzt seit 4 Wochen einen Displayschaden ... Ich erhalte keinerlei Support nur bescheuerte Ratschläge und keinerlei Hilfe wer mir das Display ersetzen könnte ... Support Kontakt sehr minderwertig... Das Telefon selbst war super allerdings wird man bei Problemen im Stich gelassen

Hello id like to say that the unihertz team did a great job at resolving by problem (jelly max loudspeaker) &a very nice lady called Alice took care of me and was very helpful indeed, the whole process seemed straightforward & worked very well for me. ⭐⭐⭐⭐⭐
All communications were done over email and pointed me in the right direction. Overall very happy.

Fond regards
Henry Evatt (UK)