A really enjoyable week in luxury accommodation. Hugh was extremely pleasant and helpful as our host. Kestrel, partridges, woodpeckers, blue tits just outside the window ( though sadly no owl!) lots o... Ver mais
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Veja o que dizem as avaliações
Learn to know what you are talking about. Knowledge of the cottages, area and access. Read the local press releases telling you not to travel. Advising clients to travel into a life threatening situat... Ver mais
We enjoyed a great week in the Dunedin Cottage at Lower Largo. It was an ideal location right down by the harbour for walking the Fife Coastal Path, loads of golf courses and other attractions near by... Ver mais
A empresa respondeu
The Owl house is just perfection, it is in an idyllic location allowing you to truly relax and unwind. It has been finished to the highest standard, the bespoke furniture is absolutely stunning! I mus... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Unique Cottages offer holiday cottages and self-catering holiday homes in Scotland. Covering the South, Central Scotland, the Highlands and West Coast.
Informações de contato
Monksford Road, TD6 0SB, Melrose, Reino Unido
- unique-cottages.co.uk
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Respondeu a 25% das avaliações negativas
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AVOID UNIQUE COTTAGES.
AVOID UNIQUE COTTAGES.
The cottage itself was alright, apart from it was in woodland and no lighting what-so-ever from a long walk from the car to the property, so take a torch!
Also, the shower tray is so shallow that the water starts pouring over the floor after 30 seconds in the shower…
As for Unique Cottages they are appalling…
Started with their website payments not working which somehow ended up in me booking the wrong cottage (or maybe it was a problem on their website, not that they would admit to that!) and then had to pay for it to be changed - this cost me £75!!!
I also paid for cancellation insurance which turns out it’s completely useless in protecting me from any Covid related problem (including any lockdowns). Severe weather, or pretty much anything else that could have affected my holiday, so don’t bother with their cancellation policy. You can’t cancel!!
Finally my £100 deposit took 3 weeks of contact with unique cottages despite an email telling me I’d left the property in good condition and would be refunded within 7 days of leaving the property - I’m not convinced I’d have got my deposit back at all if I hadn’t constantly contacted them for it.
Save your time and money and book through someone who actually gives a c**p about you and your holiday.
Really good service from Unique…
Really good service from Unique Cottages. Friendly and helpful, easy to book and a great range of properties in some great locations. Will definitely book through them again.
Superb service and correspondence
Superb service and correspondence we have experienced with Unique Cottages when we hired the most wonderful house in Fortingal, Perthshire. If all their properties are to this standard you won’t be disappointed. We were given clear instructions and directions for the start of our holiday and correspondence after our stay was good too. We will defiantly use the company again.
Happy Customers and Cat
We have used Unique Cottages to book our holidays before and have always found them to be excellent. This time was no exception. The cottage we chose was lovely. We asked Unique Cottages to approach the owners of the property to ask if we could bring our elderly Burmese cat with us.
They did: the owners were happy and we all had a great holiday, especially Madam Cat !
We will certainly use Unique Cottages again .
Best holiday ever
Along with location and a beautifully presented house to stay in we all agreed that we had the best holiday ever.
Usually such an amazing stay but a few…
Usually such an amazing stay but a few things missing this time. No toilet rolls left, lack of sanitiser/ soap, no mirrors in bedroom. Just small things but not what we are used to in the house which is as always an idyllic setting for an amazing island retreat. Saying that we did as always have an amazing week and will truly miss the opportunity to stay here in the future.
Never once replied to initial enquiry…
Never once replied to initial enquiry email, and more since with zero response. Hard to contact over the phone, 3/4 attempts before an answer. Also still waiting on deposit refund. Holiday was great, booking procedure was painful..
The cottage was absolutely amazing…
The cottage was absolutely amazing thank you
Great holiday home
Great holiday home, the bothy has everything you need for a home from home holiday. The location is amazing with wildlife and amazing views at every turn. The bothy was warm and cosy and very clean on our arrival. Perfect hide away, peaceful and relaxing.
Perfect holiday!
Lovely cottage, very well equipped and in a beautiful location. Easy booking and dealt with UK wide Covid postponement very efficiently and easily. Would highly recommend.
Cottage was just excellent and very comfortable
Cottage was just excellent and spotless. The pictures on the webpage don’t do it justice….whole house is very comfortable and is very well presented and stocked with crockery etc.
Poor customer service
It took many attempts to get Unique to confirm our booking in the correct cottage and this they blamed on me using gmail. Admin generally was poor, with misspelt names and incorrect property features. Fortunately we had visited this cottage before so knew what to expect but we would not chose to use Unique again.
Easy to view relevant properties and…
Easy to view relevant properties and book via website. Had to rearrange our stay due to Covid but this was not a problem. Staff were very helpful and kept us informed through a very difficult period for all.
Would definitely use Unique Cottages again for our trips to Scotland
Fabulous cottage with an amazing view
Fabulous cottage with an amazing view. This was our second visit and hopefully won’t be our last.
Good customer service from Unique…
Good customer service from Unique Cottages and a lovely well equipped cottage.
We loved the beautiful cottage!
We loved the beautiful cottage in the wonderful area of Scotland. Everything we needed to make our stay comfortable and enjoyable.
Super house
Super house, great outside space for our dog, great location to tour the Borders and fantastic value for money !
Best choice in Scotland!
I have been booking cottages in Scotland with Unique Cottages for a long time now and never had any problems. Everyone was always friendly and very helpful. Especially when we couldn't come due to COVID and had to cancel, I always felt in very good hands.
Thank you very much. Unique Cottages will always be our first choice!
Gorgeous property
We had a fabulous holiday at Carrick View. Comfortable and well equipped property with the best views. Very helpful owner as well. Would return.
The most beautiful place we have ever…
The most beautiful place we have ever stayed! Stunning views of the Loch and wildlife including seals and otters that we watched from the veranda. A red squirrel even tapped on the window to say hello! The boathouse was gorgeous and had everything we needed including the most comfortable bed and amazing shower ever! We would definitely recommend and will be back in the future!
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