Great little goto scope, turnkey operation, great app, great citizen science programs where your data contributes. I've got version 1 of the scope, have used it several years now. Support is excelle... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
For a 45 years I've been a stargazer. Wasting my time outside in freezing temperatures at Finnish Narnian like winter nights with auroras, polar aligment, set-up and calibration. No more! The Unist... Ver mais
A empresa respondeu
Bought at an estate sale for $3,000. Brand new sealed in box. Didn’t work contacted company and they said warranty expired in 2024 The hardware costs like $500 to build it yet they sell for $5K.... Ver mais
A empresa respondeu
Ich bin seit einiger Zeit mit dem Odyssey Pro von Unistellar unterwegs und habe mir nun den passenden Rucksack dazugekauft. Der Versand war erstaunlich schnell von Frankreich nach Deutschland. Der Ruc... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Unistellar, we are redefining the way the world explores the night sky. Trusted by thousands of passionate stargazers worldwide, Unistellar is the creator of the world’s most advanced smart telescopes and smart binoculars, designed for everyone who dreams of unlocking the wonders of the Universe. Our award-winning innovations, developed in collaboration with Nikon, combine cutting-edge optics with powerful AI technology to deliver breathtaking cosmic views—whether of Saturn’s rings, distant galaxies, or comets traveling through our Solar System.---- Beyond innovation, Unistellar is building a global community of citizen astronomers who contribute to real space science. Through collaborative programs with NASA and leading research institutions, our users participate in groundbreaking missions: from detecting exoplanets to tracking asteroids and protecting our planet. Astronomy with Unistellar is both a personal journey and a collective mission. ---- With thousands of 5-star experiences and recognition from TIME, Wired, and Forbes, Unistellar is the trusted choice for those who want more than a telescope: a front-row seat to the Universe. ---- Our Promise: Premium design, intuitive technology, dedicated support, and the thrill of exploration—so that anyone, anywhere, can experience the cosmos like never before.
Informações de contato
4,1
Muito Bom
278 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Peut mieux faire.
Prise en lain du telescope très facile ainsi que la mise en station
Par contre un peu déçu par les photos de galaxies qui ne présentent pas de couleur
Il est dommage que vous ne fournissiez pas de filtres de couleur.
Par ailleurs, vider la mémoire de l'appreil est beaucoup trop long (36 heures pour vider la mémoire remplie seulement à 30% !
25 de março de 2024
Resposta da Unistellar
Merci pour votre retour. Nos télescopes sont conçus pour des observations rapides. Les galaxies présentent bien les couleurs, selon les conditions de votre environnement.
Pour la mémoire, il s'agit un format propriétaire, donc c'est assez lourd, en effet. En revanche, si vous avez une fibre, ça va plus vite. Ainsi 20% se vident en 45min. Malheureusement, si vous avez une connexion du type ADSL, se sera plus long, mais Unistellar n'a pas la main sur la qualité de votre internet. Sinon, vous n'êtes pas obligé de téléverser sauf si vous participez aux missions Science Citoyenne. N'hésitez pas à contacter notre service support pour vous accompagner de façon personnalisée. Bien à vous.
Resposta da Unistellar
Thank you so much for your kind review, it means a lot!
Concierge service from Unistellar
Anna was so helpful in helping me make a plan for delivery in another state to see the annular eclipse in TX. She also gave me links to some articles that I could read before I even received my telescope to help my preparation. I cannot say enough good things about the level of service she provided me with our purchase.
5 de outubro de 2023
Resposta da Unistellar
Thank you so much for your kind words, Scott! It was a real pleasure to help you out. My best wishes, Anna
Ease of use
Ease of use, instructions online, and tool for community science make using our Evccope2 a great experience. The scope, backpack, and solar filter work well.
24 de janeiro de 2024
Resposta da Unistellar
Thank you so much for your kind feedback, it means the world to us!
Have not been able to use my scope
Have not been able to use my scope! Calibration etc so complicated
14 de novembro de 2023
Resposta da Unistellar
Dear Shantanu, thank you for your feedback. Unfortunately, we have not received any support requests in the past 4 months so we don't know which calibration you feel you need help with. Is it sensor calibration? Or focus or collimation? Our Expert range needs to be adjusted as any other telescope out there, however, those who have difficulties can always reach out, we offer personalized support. Best wishes.
Difficult return process
Quite a process to return the unit under the 30 day policy. They are now claiming that I should have factory reset it before returning. At no time was that information shared with me before i packed it up and returned it.
17 de março de 2024
Resposta da Unistellar
Thank you for your update, we are sorry your return hasn't been flawless. We will improve the return policy explanation as shared via email in the past week.
Return or not, we want to offer a world-class service, and your feedback matters. Your order was canceled and your funds have been sent back to you. Thank you again.
Resposta da Unistellar
Thank you for your kind feedback, we do appreciate it!
Outstanding customer service!!
Outstanding customer service!!
Made me feel that I can trust Unistellar to look after me and my experience with their products!!
19 de março de 2024
Resposta da Unistellar
Thank you so much for your patience with us, Doug! I am so happy we figured it all out together :) Best wishes, Anna
Un peu tôt pour conclure
Arrivé depuis Noël dans une période non favorable, cela est difficile à évaluer.
Le service d'aide est rapide et efficace..
19 de março de 2024
Resposta da Unistellar
Merci pour votre avis. Nous espérons que vous pourrez observer bientôt.
Kinda over my head on operations
15 de março de 2024
Resposta da Unistellar
Thank you for your review and the order that you placed last year. Don't hesitate to contact our Customer Support if you need help with making your telescope work as we haven't found any questions from you in the past. Best.
I reached out to the U of M
I reached out to the U of M to figure out what kind of Telescope would serve my needs. They pointed me to Unistellar. It was the perfect choice for a person like me. I can find incredible things in the sky and I have no previous training in astronomy. I would give 6 stars if I could.
5 de março de 2024
Resposta da Unistellar
We are so happy you have discovered many wonders of the Universe with your eVscope 2!
Fantastic Customer Service
I have been so impressed by the level of customer service provided by Unistellar and by Anna in particular. She has always gone above and beyond to make sure my issues/concerns were addressed. I've always be very happy with the outcomes.
1 de fevereiro de 2024
Resposta da Unistellar
Thank you for your kind words, Anthony, this goes straight to my heart :) Grateful for having you with us! Best, Anna
My telescope is working great now
My telescope is working great now! When I received it new, the battery was completely dead and would not even charge. A replacement was sent and I love it now! It's taking great images of the nebulas and galaxies.
21 de fevereiro de 2024
Resposta da Unistellar
We are happy that the replacement battery delivered on Nov 27 2023 has been a success so far. Enjoy your observations!
Great scope
Great scope, but it’s a bit of a learning curve since the manuals are very light on needed information. Once it’s set up, however, it’s so easy to see amazing things in the sky. Tech support is a bit difficult since they’re on a totally different time zone, so it takes a day or so.
19 de março de 2024
Resposta da Unistellar
Thank you for your feedback. There are 200+ articles in our Help Center, however, if you need personalized help, the tech support has been there for you within a few hours and even minutes. Thank you for your kind understanding.
Seems like a miracle
I live in the suburbs of Philadelphia and have been using telescopes for the last 30 years. I have had an obsession 20 which I drove to a dark side in Redding PA and also went to a dark sky in Arizona. I have visually never been able to see the spiral arms of any Galaxy and most visual observations have been a disappointment. The Unisellar Odessy seems like a miracle. It takes literally about 5 minutes to set the telescope up and I could remain inside in a warm room and watch objects appear on my phone that I never dreamed of ever being able to see in real-time. I will never go back to the old way of viewing and I'm committed to selling my Celestron telescope and all the I pieces that I have accumulated over the years.
19 de março de 2024
Resposta da Unistellar
Thank you so much for your detailed review, Richard! We are very happy you found the new way to observe the wonders of our beautiful Universe :)
Bon produit
Bon produit! Seul bémol : l'application qui parfois ne fonctionne pas bien.
25 de dezembro de 2023
Resposta da Unistellar
Merci beaucoup pour votre avis. N'hésitez pas à contacter le service support si vous avez besoin d'aide, parfois, les interférences externes peuvent compromettre la connexion (comme avec toute autre app, hélas). Si vous êtes dans un environnement propice à l'observation, l'application fonctionnera sans faute sauf exception. Et si c'est le case, nous sommes là pour vous aider. Bien à vous.
eVscope 2
Easy to use App and integration with my phone. Images have been detailed and clear. Great telescope.
12 de fevereiro de 2024
Resposta da Unistellar
Thank you so much for your review!
No solar filter
First I bought the Equinox 2, then the Odyssey Pro. Collimation of the Equinox 2 is really too tedious. I've had good experiences with the odyssée pro. However, it is too sensitive to vibrations. Just after my purchase, a solar filter was offered with one purchase. I bought two telescopes without receiving anything.
31 de janeiro de 2024
Resposta da Unistellar
Thank you for your review. We are sorry you are upset, promotions are automated, and unfortunately, we haven't received a word from your side about Solar Filters for your orders in the past (in November 2023 and January 2024). We are striving to help, however, your disappointment can't be guessed, alas.
As with many other telescopes, our products are sensitive to vibrations, and Unistellar cannot control your environment. If you need help with your collimation, we are happy to give a hand. All the best to you.
Actualizazciones del programa de navegación y servidos de mantenimiento y accesorios
Un magnífico telescopio y una gran herramienta para astrofitografia
1 de janeiro de 2024
Resposta da Unistellar
Thank you so much for your kind review!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.