Customer service today is non existent I phoned 10 times and put on hold Im going back to pay pal
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Veja o que dizem as avaliações
They give the best rates. However you don't have the ability to authenticate your app access via email. Always has to be an sms message. When I am abroad, this means I incur extra mobile cha... Ver mais
A empresa respondeu
I have been remitting money to Ghana through unity link since 2005, and they have never let me down. Things got even marvellous with the Unity Link App. If there’s only one Ghanaian company providing... Ver mais
A empresa respondeu
Reversed transaction is almost 6 months now I still haven't gotten my money back. Three weeks ago they told me my money is ready to be refunded , but anytime I call they give flimsy excuses. The mos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The online money transfer service that believes sending money to loved ones should be fast, secured, and simple! No fees for your transfers with excellent rates!!
Informações de contato
4th Floor, 5-17 Hammersmith Grove, The Triangle, Hammersmith Grove,, W6 0LG, London, Reino Unido
- 02087722160
- help@unitylink.com
- unitylink.com
4,0
Muito Bom
20 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I sent money to a phone vendor called…
I sent money to a phone vendor called fruit of Israel in Ashiaman this January to buy a phone for a fruit. The money went as CBG bank transfer and not Unitylink. The vendor refused to handover the phone and calls to UK back and forth didn't resolve the issue. I immediately activated Reversal of funds and up to now in July I am still waiting for my money. I went to Ghana again in April and went to MTN office. I was told it's only Unitylink and CBG that can get the money back. Unitylink says the reversal was unsuccessful SO THERE IS SOMETHING Fishy going on. They probably use these loopholes to take money from innocent customers please check with them when sending money because their system is porous. It's very annoying 😞, I am still chasing it ever since.
I have used Unitylink for years and it's shocking such things happens with them. Currently looking for other providers, it's better to pay a fee and have control fee things often go sour like I am experiencing now🤬
31 de janeiro de 2024
Avaliação não solicitada
Resposta da UnityLink
Thank you for contacting UnityLink. We sincerely apologize for the inconvenience you have experienced, this is not typical of us. Keeping our customers happy and protecting their transactions from potential risk is our number one priority. We couldn't locate your account from this review, please contact us via email at online@unitylink.com. We'd like to investigate and assist you adequately.
A friend in the UK made a transfer to…
A friend in the UK made a transfer to me in Ghana and it's almost 11hours and I'm yet to receive it.
19 de julho de 2024
Avaliação não solicitada
Resposta da UnityLink
Thank you for contacting UnityLink. We sincerely apologize for the inconvenience you have experienced, Kindly ask the sender to contact us for further assistance concerning the transaction.
Terrible customer service
I have spoken to Unity Link customer service 3 times in the last four days and on each of these occasions I was promised actions that were never completed. On top of that it took me multiple attempts to get through to an advisor. Chat service doesn't work via the App or online.
1 de julho de 2024
Avaliação não solicitada
Resposta da UnityLink
Thanks for your review.
Many users send money with unitylink seamlessly every day, we apologize you had a different experience. We couldn't locate your account from this review, please contact us via email at online@unitylink.com. We'd like to investigate and assist you adequately.
UnityLink is progressively getting…
UnityLink is progressively getting worse. Every transaction i do it is held for review and delayed several hours. Yesterday Saturday i made a transaction at around 5.30 and now Sunday 1.40. Uk time it has still not been sent. I have rung and rung several times complained and emailed and all i get told they are looking into. Shall not be using this company again until they do what they advertise they do. Certainly not 24/7 and live chat emails and complaints don’t work
30 de junho de 2024
Avaliação não solicitada
Resposta da UnityLink
Thanks for your review.
Many users send money with unitylink seamlessly every day, we’re sorry you had a different experience. We couldn't locate your account from this review, please contact us via email at online@unitylink.com. We'd like to investigate and assist you adequately.
Lovely and good service 👍
28 de junho de 2024
Avaliação não solicitada
Resposta da UnityLink
We are excited you had a fantastic service from us Nicholas! Thanks for your trust, We are thankful for amazing customers like you. We hope to see you again soon!
Money sent in error
Money sent in error, was traced and refunded promptly within 14 days, Am impressed with Unity Link endeavours and strides to keep their customers happy, and will always recommend them.
9 de junho de 2024
Avaliação não solicitada
Resposta da UnityLink
Thank you for the wonderful review and for taking the time to share your feedback with Unitylink. Our priority is customer service and we are ecstatic that we met that mark!
Not complicated at all
Not complicated at all, good rates and the receiver gets the money on time
7 de junho de 2024
Avaliação não solicitada
Resposta da UnityLink
Feedback like yours is valuable to us. It helps us to improve and continue to provide the best possible service to customers like you. Thank you for your custom.
Horrible Requirement: Proof of Source Of Funds & Bank Statements & Employment?
Horrible holding onto my money after using the services over the last few months!!! Shine your eyes on fraudulent transactions rather than hardworking individuals remitting home to love ones!!!
27 de maio de 2024
Avaliação não solicitada
Resposta da UnityLink
Thanks for your review Mr Tumfo
Many users send money with unity link seamlessly every day, we apologize for giving you a different experience. A member of our customer service team will ring you shortly. We'd like to investigate and assist you adequately.
It’s been great
It’s been great. Just that when I have to send money to a bank account, the branch doesn’t pop up. It keeps saying branch not available, although I know the branch is available. It didn’t use to be like that.
13 de maio de 2024
Avaliação não solicitada
Resposta da UnityLink
Hello Isaac, we appreciate your feedback. A member of our customer service team will ring you regarding this. Our customers are our priority and we hope to continue providing you with the best experience. Thank you for your custom.
Resposta da UnityLink
Thank you for the great review! We’re so happy you loved your experience and can't wait for your next transaction! Enjoy your day
All transactions I’ve made have been…
All transactions I’ve made have been without any hitch. Very swift transfers. Great!
22 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
Thank you for the great review! We’re so happy you loved your experience and can't wait for your next transaction! Enjoy your evening
2 hours to clear transaction after 5…
2 hours to clear transaction after 5 calls 2 answered and 3 dropped calls whilst on the phone over 5 minutes. Only good thing is the exchange rate.
22 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
We apologise for the delay in processing your transaction, we always aim to provide great service because we know how important your transfers are and satisfying our customers is very important to us, we would like to ask you for another chance to retain your custom. Have a nice day.
Resposta da UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
Quick delivery at no fee
20 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
Thanks for your great review and for taking the time to share your experience with us! Our customers are our priority and we hope to continue providing you with the best experience. Thank you for your custom.
Resposta da UnityLink
Thank you for the great review! We’re so happy you loved your experience and can't wait for your next transaction! Enjoy your evening
Resposta da UnityLink
Thank you so much for your review, Mr. Owusu! I am so glad to hear that you enjoyed our services.
Have sent money yesterday up till date…
Have sent money yesterday up till date they have not received the money yet.
17 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
I truly apologize for your the delay in processing your transaction Kindly provide us with the the transaction details to enable us assist you. We look forward to speaking with you and work towards making things right.
Resposta da UnityLink
Thank you for the great review! We’re so happy you loved your experience and can't wait for your next transaction! Enjoy your evening
The money l send brobbson has still not…
The money l send brobbson has still not received please contact them for me
4 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
I truly apologize for your the delay in processing your transaction Kindly provide us with the the transaction details to enable us assist you. We look forward to speaking with you and work towards making things right.
Takes a little longer for transactions…
Takes a little longer for transactions to go through
15 de abril de 2024
Avaliação não solicitada
Resposta da UnityLink
I truly apologize for your the delay in processing your transaction. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain your custom. We look forward to speaking with you and work towards making things right.
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