I had a great experience with Upway. From the start, their team was responsive, knowledgeable, and genuinely focused on making sure I was taken care of. Zee and Matt (especially Matt) have been excellent to work with—quick to answer questions and proactive in resolving an issue I had with a locked CPU on arrival. Even though the bike was fully functional, they didn’t brush it off—they stepped up and are replacing it to make it right. That level of follow-through says a lot. It’s rare to see a company stand behind their product like this, especially in the resale market. Customer service like that builds trust and repeat business. Kudos to Upway and the team—I’m really enjoying the bike so far and will absolutely recommend them to anyone looking to purchase a bike in the future!