Upway Avaliações 233

Timely delivery, exactly as described. Just wish it would have came with a operating manual

Amazing customer service troubleshooting bike assembly upon arrival. Highly recommend!

Great business model. Very clear communication and information on the bikes offered. Website easy to navigate and a great selection of bikes from which to choose. From start to delivery, I was informed of eash aspect. The bike delivery box, and packing was excellent. And the bine was exactly as listed.

The bike was well packed and Upway kept me clearly informed on arrival date. The bike condition was exactly as described. I trusted Upway and was not disappointed.

Ease of delivery, no damages to bikes. Both bikes basically brand new

The bike came in a bomber travel box, was tuned up and ready to ride when assembled. Saved >$1000 off the REI price.

Buying a bike from Upway was easy and my bike is awesome. It turned out that I didn't need the added phone call I paid for to set up my bike and before I could even ask for a refund, my money for that service was refunded. I would highly recommend Upway to anyone looking for a new/used bike.

I had a great experience with Upway. They answered all the questions I had before my purchase. The bike arrived quickly. The bike was everything I had hoped for. Perfect condition. I would definitely recommend buying from Upway.

I purchased a Gazelle bike from Upway and it came with a battery cover that couldn't be opened, as well as a disc brake issue and a bunch of tape residue.

According to their website, all of these things should have been fixed in their 50-point inspection. Upway claimed they happened during shipping. *Both* Gazelle and an e-bike shop confirmed that the battery cover issue could *not* have been caused by shipping.

Upway customer service handled this terribly. They paid for it to be fixed, but they recommended shops that wouldn't work on the bike, never admitted the mistake, and didn't reimburse me for my time or hassle.

I have a suspicion that they skimp on their 50-point inspections (mechanic labor is expensive!) and satisfy customers by paying for repairs when issues are discovered. People are paying for a bike that works out of the box and is certified *safe* and *usable*. This was no different than buying from Craigslist. They are fraudulent.

I am a bike mechanic.

Very Happy with my purchase after a rough start. The handover process in my Levo 4 wasn't done so I had to take it to a bike shop to have the software updated. Upway reimbursed me for the cost and their customer service was exceptional. They assured me their handover process has been updated so this won't happen to anyone else. I got a great price and will do business with Upway again!

Delivered earlier that promised, exactly as advertised. Took a bit longer than 15 min to assemble but that’s on me.

Bottle cage was not installed, and some parts came separate from the bike.

The followup reguarding my problem was amazing, thank you Upway . I continue to recommend you every chance I get!

Super easy to use service. Good to know battery diag info you wouldn't get buying from marketplace.

Great process from beginning to end. It was easy to do my research, and to review bikes as they were offered. Once I found my bike at an attractive price, the purchase and pickup was seamless. Everyone was friendly and helpful and I have loved every second with my bike!

While I did experience initial hiccups with my purchase, working with Upway customer service we were able to get things resolved to my complete satisfaction.

Upway is an excellent source of quality bicycles at excellent prices. Thank you Upway!

An outstanding product! However, I received no support information when I opened the package. And had to research information online before I could use the e-bike. Nothing in the package directed me too a website or even contains an 800 number to call .That being said, once I had all the necessary information, it has been a wonderful experience to ride this e-bike.

My bike was delivered as promised, in great condition and easy to assemble. Will purchase another for my wife.

Easy process, quick delivery, bike as advertised, the packaging was great and assembled easily