I purchased a Rambo Megatron from them that was damaged, missing parts and defective. I was guaranteed a full refund by their rep Venessa several times. Instead they stole approximately 1500$ from... Ver mais
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Veja o que dizem as avaliações
AOStirmotors 26" x 4" tires S18 1500w 48v dual suspension front/rear disc brakes; Ordered Aug 24th Received 1st (1 of 2) shipped items (e-bike) on Sep 08th Received 2nd item (battery) on Sep... Ver mais
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A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10... Ver mais
A empresa respondeu
They sell bikes they don't have. After waiting over 6 months for a bike that was always a couple weeks away from shipping I asked for refund. Urban-E-Bikes charged me over $100 processing fee that w... Ver mais
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Detalhes da empresa
Escrito pela empresa
Urban E Bikes is an online electric bicycle store with many different e-bike brands and styles to choose from - we believe, there's a bike for everyone and this is your choice for an active lifestyle.
Informações de contato
New York, Estados Unidos
- (866) 960-8616
- info@urban-ebikes.com
- urban-ebikes.com
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Não respondeu a avaliações negativas
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First venture in e bikes
Anxious wait..
Good notification and confirmations.
Value for the Cheetah is amazing..
Bike got delivered to wrong address,
Everyone got involved but fortunately a it was delivered to some honest folks that notified us..
Got the bike I wanted for a good price that others no longer had available..
Thanks All

Resposta da Urban E Bikes
The Best Company In The Market
Great company to deal with. I knew I wanted an electric moped and when I called they took the time to explain to me the best bike for me and the accessories I needed as well as the ones that I didn’t.
My moped was delivered safely by a lovely driver and again the time was taken to explain everything.
I will definitely be using them again when I want to get that uplift from 50cc!
Thank you UrbanEBikes for a very good buying experience

Resposta da Urban E Bikes
Great communications, Great people to work with.
Urban e-bikes comes highly recommended and I found their communication via email and phone exceptional. I am impressed with how they helped me with each question. My bike was well packaged and quickly shipped.

Resposta da Urban E Bikes
Impressed with Customer service and Quality of my ebike!
The excitement of receiving my Cheetah Ebike was making my day very long. The moment Fedex showed up with that long well packaged box I found myself like a kid with his first large toy. I ride my bike 20 miles a day, from home to work every day. The excitement 4 weeks after receiving this bike still has me well within its grip. Chris at Urban E-Bikes has been very communicative via Email every step of the way. Fast response to questions, Great customer Services. I received the last few items for my bike yesterday and Like a kid I rushed home to place everything on my bike. Finders, Light protective cover, Rack for my Saddle bags... To say I am impressed with Urban E-Bikes is an understatement.

Resposta da Urban E Bikes
Thanks for filling in my order on the…
Thanks for filling in my order on the cheetah beach cruiser it was delivered within 5 days easy assembly and rode 25 miles next day it's a fun bike and another 40 miles following weekend thanks 👍

Resposta da Urban E Bikes
Headlight Issue
Over the weekend I had my headlight quit working. Contacted Chris early Monday morning, they had a new headlight shipped that day and by Wednesday I was back to night riding! could not be happier with the service I have received so far!! top notch service and even better bike.

Resposta da Urban E Bikes
I love my new bike
I love my new bike. I would have given it 5 stars but your support team on the internet was zero help when it came to basic questions about putting it together. We were able to put it all together but it would have been nice to have had some of our questions answered from the company we bought it from.

Resposta da Urban E Bikes
Excellent customer service, above and beyond the competition.
Excellent customer service. If you are considering an E-bike, purchase it here, you will not be disappointed.
Chris solved a relatively minor issue with both speed and satisfaction.

Resposta da Urban E Bikes
All my questions answered
All my questions answered
Extremely fast
Brst prices
From my searches

Resposta da Urban E Bikes
Grrat purchase from Chris.
Great purchase from Chris.
Purchased 2 Himiway Zebra's, everything turned out great.👍

Resposta da Urban E Bikes
Love my bike
Love my bike! Chris was super helpful & the staff helped me get my
Bike even faster than expected. Haven’t had a bike since grade school and never considered an Ebike. If you are like me, you’re missing out!!!

Resposta da Urban E Bikes
Very responsive
Very responsive, got the bike, rides like a dream, will do business again

Resposta da Urban E Bikes
Urban ebikes is a great company
Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!

Resposta da Urban E Bikes
Best price that I found anywhere
Best price that I found anywhere
Customer support
Response very quickly and effectively

Resposta da Urban E Bikes
First i would like to say
First i would like to say, I really do love the bike. Customer service not so good, very hard to communicate with them. Bike 85% assembled? Not so much, maybe they do the "fuzzy math" to get to 85%. luckily i am pretty mechanically inclind and was able to get it assembled without too many curse words.

Resposta da Urban E Bikes

Resposta da Urban E Bikes
Very happy with my new tricycle
Very happy with my new tricycle. Everyone was great in answering my calls regarding delivery and tracking. Looking forward to a great summer with my bike. Pedal assist is a wonderful at 1 or two setting and if I need extra boost the thumb throttle is right there! I can change pedal assist as needed while riding. Will be getting some mirrors installed so I can see if there are cars coming up on me. Love my new freedom when my husband has the car, I can ride to senior cente r, library or up to the beach. Thank you, Chris, Alyssa and the he rest of the team!

Resposta da Urban E Bikes
Got the bike faster than they said got…
Got the bike faster than they said got it in three days easy to put together love it

Resposta da Urban E Bikes

Resposta da Urban E Bikes
A short term order turned out to be a…
A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10 days. I should have heeded the other reviews. Gave 2 stars because of very polite and helpful administrative assistant.

Resposta da Urban E Bikes
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