Urban Barn Avaliações 

I have ordered several things online and have had some orders delivered to the South Surrey location as well as home delivery including their white glove service. All experiences have been wonderful. My items arrived at the store location in a timely manner and I was contacted immediately. My home deliveries were also without any issues. Quick correspondence from customer service to set up a delivery time that worked for me and their white glove services was excellent and worth the extra cost as they assembled my dining room table and chairs and removed all packaging.

Staff is really knowledgeable, there is a wide selection of product so it can be overwhelming, but the sales person was polite, kind and respectful. He asked me some questions to find the right sofa to fit our family's needs. We also bought 2 beds and will go back eventually to update some furniture pieces. The delivery was done impeccably, they assembled all the pieces for us.

Delivery crew were extremely helpful and polite. White Glove delivery, they build my bed and took away all the packaging. Such a delightful service.

I had a great experience in the Granville street store. I was looking for a new centrepiece for my kitchen table but Justin’s styling advice was so great we ended up styling my sideboard as well. He did everything based on my photos but when I got home it look fabulous! I’m so grateful for the help!

I purchased a Sofa and Carpet 5 years ago from Urban Barn. The quality has held up so well despite my children using the Sofa as a playground/ultimate fort building material. We got the white glove delivery and I still believe it was worth every penny. The delivery men carried everything to the exact room I wanted it in and even helped me place the items exactly where I wanted them.

Their shipping was a mess. I went to pick up my items at the scheduled time, but there was no one around to open the warehouse. An hour of my day was wasted, and now I need to find another time to get the item, but the initial email allowing me to schedule a pickup time says this order can no longer be rescheduled. Most annoying! I would seriously consider whether you can get the item you want from another vendor and not through the Urban Barn.

They would not do price adjustment! I purchased a coffee table and a side table on August 6, 2026 which was on back order. While I was waiting for the tables they went on sale. I called for price adjustent and they would not do it. They said I would have to cancel the order and buy them again but delivery would be in October. When I called the tables were alreday in transit. They arrived in Mississauga on August 26. They sale ended August 31 and they waited till September 1st to call me to say the tables were ready for pick up and because the sale was over they would not do price adjustment. I received terrible customer service on the phone while trying to get price adjustment.

WISH I HAD OF READ THE REVIEWS BEFORE...
SINCE THERE IS NO CUSTOMER SERVICE EMAIL..

HERE IT IS... IF I COULD GIVE URBAN BARN A 0 RATING I WOULD HAVE...

Hello,

I must say how disappointing this is for me since I spend alot on the dresser and chest of drawers.
I understand why it is discontinued since it is a cheap product and not worth what I paid for it. The rails should not break on a chest that is 3 years old.

I am also disappointed in Urban Barn for not standing behind their products.
Customer service is definitely lacking in the company...

I was going to be buying alot more furniture with urban Barn but NOT now, if this is how cheap their products are. No one wants to buy higher end products to be left with it not working after 3 years ..

I will not be buying anything again from Urban Barn...I am disgusted...

I will be letting my friends, family and co-workers know also not to waste their money at your company.and how your customer service is ridiculous and pathetic.

I am very upset and feel ripped off!

Absolutely horrible experience ordering from Urban Barn, and I will never order from them again. I ordered a queen size Gabi bed in the Pascal Cream colour based on the photos online and the photos in numerous customer reviews. The product I received looks nothing like those photos. In fact, it looks like a completely different fabric was used, as if they ripped up some old, dingy carpet and slapped it onto a headboard. It’s much darker, coarser, and flecked with dark specks throughout, nowhere near the light, plush bouclé texture shown online and in review photos.

I paid $2000 for this bed, fully assembled it, and only then discovered the fabric didn’t match what was advertised. I reached out to Urban Barn customer service to explain the situation and request a resolution, and I have not received a single response.

At this point, I believe I’ve fallen victim to false advertising. The images used to market this product, and the reviews Urban Barn allows to remain posted, do not reflect the actual fabric being shipped to customers. I would strongly caution anyone considering this bed to ask for an in-person fabric swatch before ordering, because what you see online is not what you’ll receive.

Bought two plate settings, which were supposed to be microwave safe as stated on the back side. Plate literally cracked in half after 1 minute in the micro. Contacted customer service for the one plate to be replaced and they said, they set was on sale and they cannot do anything about it. They just lost a regular customer. Shame on you for not standing behind your products.

I bought a new 8x10 area rug and I am so very disappointed..The rug has fringe that stops a half inch before the end of the rug. It looks so sloppy made and for $1100 I would expect more from a higher end store such as Urban Barn..I waa told to return it i woukd be charged 15% of the purchase for some.administration fee. Very disappointed in this purchase and wont ever buy a rug from here again
.I bought a $200 frim End of the Roll that was far better quality. Waste of money.

I NEVER write reviews but here we are. We ordered an outdoor table and chair set. After the first rain fall, the table began to crack and lift. The chairs also decided to crack. The quality of the table and chairs is horrific. Customer service is even more of an issue to deal with. WE WILL NOT BE ORDERING FROM URBAN BARN AGAIN

I recently purchased a sofa from urban barn and am incredibly disappointed. I have purchased numerous pieces over the years and within a year this sofa has lost all the shape in the cushions it looks like they are deteriorating. I reached out to inquire about replacement cushions and they informed me that this was a product they no longer carried and they no longer deal with the manufacture and therefore cannot offer any replacement pieces. They clearly do not stand behind the products they sell. This couch was $3400 and urban barn expects me to just dispose of it and purchase a new one. Horrible customer service. They have lost a customer.

Placed and paid for a coffee table(2,000) and 2 side tables(500 each) 5 weeks ago.Was told it was in and set up a delivery date.My husband called yesterday to confirm delivery and was told that no delivery had been scheduled.Today they phoned and said they "didn't know what happened but our tables wouldn't be in for another 4-6 weeks" When we originally ordered them we were told there were 20 sets in the warehouse. They obviously sold Our set(yes they were ours as we had paid for them).The worst was the couldn't care less attitude.Cancelled our order and will never shop there again! Will never recommend this place. Terrible place to shop!!

this will be the last time I purchase from Urban barn. I have purchased from them for years for my interior design clients, almost every time something arrives completely smashed. I took one more chance ordering from them recently because I do like some of their accessories, but sure enough there was damage . There is no styrofoam to protect delicate items , and customer service stated that they have no control over how their items are packaged because that’s how their supplier packages them. They clearly have no quality control, and do not ensure that their items are packaged properly to arrive intact for their customers. They are essentially drop shipping without any due care . This time, they refused to offer a replacement and stated they are “unable to send you a replacement. The chances of the item arriving to you damaged are too high- and this is not the service we strive to provide our Customers with.” What ??!! This is the most absurd thing I’ve ever heard. An online company that ships product is not confident that their item will not arrived undamaged because they refuse to package their items properly or satisfy their customers and interior designers that purchase from them . I will not be purchasing from this company again and I will discourage clients and anyone else not to purchase from them.

I had an excellent experience with Urban Barn in London Ontario, the Wonderland location. I needed to furnish a new home and the sales representative: Madison was just amazing. I had a long list of needs and she was patient and helpful. She showed me the range of options before me, she followed up with me, helped me figure out the best pieces for our layout. I really enjoyed working with her and was impressed with her professionalism and kindness. There was another employee, Jake, who was also very helped and kind and helped with putting our final order together. Jake spent a long time with us and didn’t leave until everything was accounted for and I was also impressed with him. The Urban Barn company is doing something very well with employees like Madison and Jake who made me feel supported and valued.

Bought two chairs and was told after the fact that one was on back order and it wouldnt make it for a significant event we were hosting. Then was told I would only get credit for one chair so I couldnt even return the pair to get two others elsewhere!!!! Buyers beware! Very expensive mistake.

DO NOT PURCHASE from this company, Urban Barn. We have been in discussion with their customer care for 1 month... about a discolouration in the wood of a dining table. We first noticed it about 2 months after purchase. After a lengthly discussion they agreed the table could be returned. We thought they would pick up the table and no further deductions. The opposite occurred. We got an email stating there was a 15% restocking fee and then an additional 100.00 for pick up. Oh by the way, if you drop off the table, not staff is allowed to help you carry it into their warehouse.Really! We are seniors and you want my husband to carry this table to you 20 year old staff member!!
After the return, it took them several days to check the table. No flexibility in how the money could be returned. No e transfer. They would not accept another visa number or debt number. They finally agreed after I asked, if the cheque could be sent on rush mail.
Throughout the process, not any customer representative picked up the phone to speak directly to us. All back end company. Probably based in Vancouver. Even with the time difference, no one picked up the phone
I asked them if 200.00 restocking fee meant anything to them and how many groceries could be purchased. They couldn't give a shit for the customer. All they pushed in your face was their policies and procedures.
I contacted the business department UB via linkedin, and the same responses. They would not return our 15% back to us. Rigid return policy. Oh, and staff
Just tells you to sign on the dotted line...they don't give you a copy of their policies. Do NOT PURCHASE from this company. Canadian company with all products made in China...do I need to say anymore.

Firstly, my recommendation is to not buy anything from this company. Stay away. Do not bother.
I will get to my reasons further down.
The store experience was great. Friendly. Kind. Helpful. In Laval.
The customer service on phone , helpful. Kind.
The merchandise and quality is the problem. The wait time is the problem.
I bought a sectional in December. I received it 2 months later..it was defective. They did not offer to send anyone to fix the problem. They offered a replacement. Ok. Fine. I coukd only sit on one part of it cause the feet were unstable on the other part and so I have half a sofa. Can't have anyone over to sit on it. Another sofa comes 2 months later more defective than the one they took away.
So how can you build 2 defective sofas???? They have zero quality control.
At this point they send techs who agree with me that the sofa is defective and they cant fix it.
So now we are in May from last December I have no sofa . At which point I ask for a refund which they claim will take 2 weeks to a month to receive. So no sofa..plus tgey have my money too.
They need to have a quality control department. Build it. Verify it. Sit on it. Do all the parts fit?
You can allow for one problem but twice. ? Plus making someone wait 5 months to settle their issue?
I will never shop there again, nor recommend their store to anyone.
The only positive is the customer service girls are all polite and sympathetic.

I was parked right in front of the door and needed to return two sets of dishes. A supervisor told me they couldn't help me bring them in because they don't have insurance for that, though when I purchased them, the gentleman said I will put them in your car for you because they are really heavy. I didn't even ask him, he offered. I,really don't want to get personal, but let's say it was very difficult and painful for me to get them out of my car and into the store. I am feeling very conflicted. I wanted to purchase two side tables that were worth more than the dishes but I just left without them.