EQ3 Avaliações 

This has been one of the worst furniture-buying experiences I’ve ever had. I placed my order in April and was promised delivery in June, some parts where delivered taking up space in the house but the rest wasn't (ie. table, legs were delivers but the top not). It’s now September, and I still haven’t received an update on when I can expect my furniture.

I’ve followed up multiple times, and while the salesperson has been genuinely lovely and helpful, there’s only so much she can do.

Based on my experience, I would not purchase furniture from here again unless I was prepared to wait well over five months for delivery. The lack of communication and significant delay have been extremely disappointing.

Have shopped at EQ3 for years. Not sure what's going on there now -- but it isn't good. Recently ordered a mattress from them online and waited just shy of 3 months for it to be delivered. Customer service is terrible. We were treated badly and I will never buy from them again.

The quality of our EQ3 sofa is amazing. Unfortunately, our customer service experience at EQ3 Liberty Village was the complete opposite.

We purchased two pieces from the sofa range for over $4,000, paid in full on June 10, while the fabric was completely out of stock. Despite EQ3 requiring full payment upfront, the sofa wasn’t delivered until August 12, and during that entire period I received zero proactive order updates from EQ3. Not once. Every update came because I chased someone myself.

My experience with Brenda, our salesperson, was disappointing from the beginning. Because of the size of our current space, I had questions and needed several quote revisions, but I found her increasingly disinterested. Much of the sale was completed by email, I had to follow up even to finalize payment, and once EQ3 had been paid in full, the communication essentially stopped.

When the sofa arrived fully packaged, I discovered that unpacking, assembly and packaging removal required an upgraded delivery service. This was never explained to me. EQ3 later produced a document containing my electronic signature stating that Room of Choice delivery had been selected. The signature is mine, but I do not recall seeing that particular page when signing electronically, and nobody explained the delivery options to me during the sales process.

We were left to unpack and assemble the sofa ourselves and deal with all the packaging and waste. Given the overall experience, we asked EQ3 for some form of compensation or even a discount toward the additional pieces we will be purchasing. They declined.

Despite numerous emails, not one person picked up the phone to speak with us. Instead, responses from Kyra, the store manager, largely consisted of policy language and technical explanations about why the order had been fulfilled correctly. In my experience, it felt more like justification than an attempt to take ownership of the customer experience.

The frustrating part is that we genuinely love the sofa and the quality is excellent. We have only purchased two pieces so far because of the limitations of our current space. When we move into a larger home next year, we intend to purchase additional pieces from the range and expand the sofa significantly.

So despite this experience, we are effectively going to have to spend considerably more with EQ3 to complete the configuration we originally envisioned. Those future purchases will be made directly through EQ3’s website rather than through the Liberty Village showroom.

Amazing furniture and a product we genuinely want more of. Unfortunately, based on our experience, the communication, service and after-sales care at EQ3 Liberty Village did not come close to matching the quality or the price point.

Whatever you do, do not buy from EQ3.

I ordered the Plank Media Console in mid April with an expected delivery window of mid to late May. It is now nearly August and the delivery company has lost my item in transit, I was given the option of a refund or wait another potentially 3 months for a replacement. Awful customer service. Save yourself the hassle and order from somewhere else. Extremely disappointed

What a very disappointing experience with a store that previously sold solid products with good customer service. Not so any more. I suspect the dire financial straits of their sister company, Palliser Furniture (bailed out by the Manitoba Government and then sold to a Chinese company) have infiltrated both product quality and the caliber of staffing at EQ3. We bought a Cello couch, as seen on the sales floor and as shown on their website, but the back cushions are so under-filled that they look like partially-deflated balloons. Many promised to help us by getting the cushions remade, or re-filled, but none actually did so, hiding behind the feeble claim “they are meant to look like that”. The picture on the website doesn’t “look like that” because it’s digitally generated, a fact that should be disclosed, but is not. We are getting the cushions remade by an upholsterer and will not shop at EQ3 again. Buyer beware - if you don’t like what they deliver, you will be stuck with it.

I have been a repeat EQ3 customer for years and have bought several pieces from them in the past. However, my most recent experience has been very frustrating due to a lack of ownership regarding a clear recommendation error made by their staff.

In January of 2026, I visited the Toronto King Street East showroom to replace my existing EQ3 sofas. I came prepared with photos of the room and precise measurements. After looking at the Madison model, two different staff members on two separate visits recommended the armless version. They assured me it was the correct, shorter solution for my floor plan. Based on their expert advice, I placed the order.

When the unit was delivered in May, I realized it was not a standalone sofa at all. It is a middle component for a sectional. The sides are not finished with matching upholstery, and there are metal hooks protruding from both ends that are meant to lock into other pieces. Instead of the finished look I was promised, I have exposed hardware and raw fabric facing into my living room.

When I contacted the store to resolve this, the manager informed me that because the piece was custom ordered, the sale was final. Most disappointing was the explanation regarding the sales advice: I was told that because the two employees I spoke with are no longer with the company, the store has no way to verify what I was told and therefore cannot honor their recommendation.

It is discouraging to feel that a company’s word and professional advice expire the moment a staff member leaves. I did my due diligence as a customer by providing measurements and seeking guidance. Now, I am left with an unfinished piece of furniture and a store that refuses to stand behind the advice of its own representatives.

I would suggest that future customers be very cautious about relying on in-store recommendations here. Ensure that what you are buying is a finished, standalone product, as you may find yourself with a modular piece that was never intended to sit on its own.

We had purchased a set of Oskar sofas last April/25 and visually they are lovely however the construction has turned out to be a disappointment.

The springs have shifted and now they both creak and to the point where it was so noticeable we had a technician out who indicated that the wood had shrunk (possibly due to harsh winter weather) and therefore the cause for the creaking noise.

Received an email from customer service indicating nothing they can do so live with it.

If you are looking for sofas that withstand the test of time and hold up well, these are NOT them!

Currently on the hunt now to replace them. Very disappointed to say the least 😞.

Why is zero stars not an option?
I am all for buying local or at least Canadian. I was excited to have found EQ3, stylish,fresh and Canadian. Until today. August 01 I ordered a sofa from their website. Taking a whooping 12-18 weeks to deliver. But worth the wait. Today. 6 weeks later. I receive an email telling me the fabric is discontinued. And canceling my order.
Informing me it will take another 5-10 business days to initiate refunding me. What company takes 6 weeks to discover they sold a product they don’t have?! And with all audacity and zero regrets, telling me they will take another up to 2 weeks to refund me.
They for didn’t struggle to take my payment immediately off my credit card.
All of this seems unacceptable.
I give you a week to discover you made a mistake. 6?!
How disappointing. Now I’m starting over. Adding another 6 weeks of wait time to whatever I pick now.
Most certainly don’t recommend buying from this company