Urban Billing Avaliações 

Nothing but stress. Threatening emails, yet when you try to call through their “provided number”, no one answers the phone. It is incredibly difficult to resolve an issue with Urban Billing when you cannot actually get through to anyone.

Since signing up with them, it has been nothing but stress. Even trying to close the account has become unnecessarily difficult. I previously spoke to their team and agreed to a payment plan, only to now receive further threatening correspondence about additional fees and potential recovery action.

I regret ever signing up for their service. The whole experience has been unnecessarily stressful and frustrating, and the lack of communication makes resolving anything extremely difficult.

As someone new to the UK, I thought Urban Billing would be a helpful way to get my household bills set up. However, after seeing how expensive the quoted prices were, I exercised my right to cancel within the 14-day cooling-off period.

Despite this, my contract still hasn’t been cancelled. I’ve waited on the phone for more than an hour on two separate occasions trying to resolve this.

What I expected to make settling into the UK easier has instead caused unnecessary stress and wasted time. I’m very disappointed with the service and would like written confirmation that my contract has been cancelled and that no further payments will be taken.

Firstly I have been on hold for over 25 minutes when trying to contact them about an issue and no one has even got back to me or mentioned what position I am in a que. 2nd and the reason I called up in the first place is I have been charge 2 bills which are a lot more then I was quoted and says when I set up my account. I should be paying £180 for the first payment (what i got quoted and says on acc) then what i actually use following the first month setuo(max £120 easily). But you guys have charged me £253 2x. For the first payment and a second payment (only just been in the house 1 month today!) . Also I sent over my meter readings and you some how haven't updated them. I live in a house with me and a friend. We are at work all day. We have not even used the heating since being in the house and use hardly any electric. Our bill should be no where near £250. If this doesn't get sorted out today or tomorrow I am cancelling and switching to a different company. I expect a email or call back ASAP as this is unacceptable!

SCAMMERS.
Called the energy company and found out our bills is 120£ less than UrbanBilling told me it was.
Same as water. £30/month less
And they have the cheek to ask for a management fee

Bill you 15 a month just for ‘admin’. Then 150 when you try to leave even if your tenancy ends. Avoid at all cost.

This company is totally corrupt, they will chase you for money without regard I have never had an account with this company, yet they have created one for me. Raine and company promote this utility company, so please do not register with Raine & company. Also Robert’s Law is associated so please avoid.

If I could give 0 stars then I would.

They work with TruEnergy who are just as bad. Even Scottish Power haven’t heard of them!

Extremely slow email replies and they do not pick up the phone! Also phone lines are open from Monday - Friday 10am-4pm, when working people can’t phone them. How pathetic.

They phoned me at the start of my tenancy claiming to be appointed by the estate agency to set up energy bills. The person on the phone seemed helpful at the time and got me in to a contract. The bills seemed high even though they said they’ll correlate to my actual usage.

We had a short tenancy and moved in to a new house, so rather than paying their ridiculous exit fees, I decided to get my account moved to the new address. Their communication was non-existent and took me almost a month to set this up. In that time I decided to cancel the contract and exit to set up with a new supplier. They have not released the electric meter over a week after the request which goes against Ofgem standards! They should be investigated and shut down.

The 5 star reviews are clearly fake!!!

Excellent service today. Very active in getting my problem solved and had it done within ten minutes. Great altruism and I am very thankful to Yves. 👏🏽👏🏽

SCAM!! Bill my neighbours address in my name of hundreds of pounds and every time I contact them I either get no answer or there forcing cancellation fees of £150 when I don’t understand why this has even happened. I’ve had to get my bank branch to stop them from taking any payments for gas and electric I don’t use for a property I don’t live at. I don’t even have gas as my flats all electric very stressful and bad communication with this company. Can only describe this company as money grabbing…. Customer service is very bad as get no help or answer from these either.

Can only assume is a scam company.

As was letting a property was strongarmed into an agreement to use them as a energy supplier intermediary. As the prices were massively excessive exercised the 14 day cooling off period. The company took over 2 weeks to action this basic request. I couldn't contact the company either as the phone lines were turned off for a week??

Blocked me transferring to a more reputable/actual energy supplier as hadn't canceled. Filed a complaint and was cancelled instantly (so showed could have been done weeks prior) and advised would allow the transfer

Imagine my surprise when they again blocked the transfer.

Will be demanding financial compensation and seeking legal advice if none received

Avoid this 'company' at all costs. It is a scam

The opposite of a swift seamless experience

Can someone please answer the phone or respond to our emails. We've moved house and we're waiting for the bills to be transferred. I've never had an issue with other billing companies before, why is this one so unresponsive.

Patient communicates and responds respectful

Nelson at huddle was very friendly and helpful to me with my huddle concern, thank you Nelson.
However the huddle log in process is hopeless!
I have been living in My New accommodation for 2 weeks now and my accommodation have a utility company coordinate my account towards the energy I generate within my new address and they have a log in app Huddle that I have been unable to enter a new password to review my account and my energy usage.
Huddle are the company to coordinate the process for paying my energy bill however over the period since moving into my New address I am still unable to review my energy consumption to date!
Very poor!

If I could give a negative star I would. Please avoid these scummy business team as much as possible. Their energy quote is very expensive as well. Ive trying to contact Urban Billing team to cancel my contract but not only are they not responding my phone calls they are not replying the several emails I've send them. Im pretty much stuck with them paying over 200 pounds per month just on electricity and no gas. Avoid them as much as possible. This is a scam of a business.

This is an incredibly scammy company.

They phoned me out of the blue claiming to have been directed to me by my landlord, so I naively set up an account with them and paid my initial payment. They then failed to actually take over any of the contracts from the previous service providers, leaving me without electricity for over a fortnight and I had to pay for electricity from the old service provider during this time. They also took payment for water, despite my property not being on an individual water meter and being tied to other properties on the water meter, so they had no right to take this payment.

Upon realising that I'd been scammed, I sought a full refund, which was promised at the time (despite some resistance and insistance that they have a cancellation fee), and I provided my bank details over the phone. A month later, that refund is still not with me, and they are claiming they never received the bank details, despite the fact I have proof of providing the company with the place to issue a refund to.

All of the agents I have spoken to on the phone have been incredibly hostile to me, when it is their company that have been running a scam service, targeting first time renters and students who are not as familiar with their rights.

They will "aim to reply to emails within 5 days", but not a single one of my emails to them has had a reply in this time frame. The only way to get a prompt reply is to sit in the phone queue for half an hour.

Been using it for almost 5 months now, and they increased my direct debit from 80 to 120 in these 5 months. Won't recommend it to anyone else.

I was helped greatly by Rudi in the complaints department. Whilst my experience with Urban Billing was not good, Rudi was excellent, responding quickly and in a very professional manner, resolving the situation quickly and with no fuss. I was very impressed. (5 stars for him, -1 because of the problems that I had with U. In the first place)

Coming to the end of the contract we had with them, they sent me forms as to whether I wanted to continue. I said no multiple times, and they kept asking and kept asking.

Now after the contract has finished, I log onto the app to submit my final meter reading, and there is a new contract there which I had not signed up for.

Do not use these thieves as they will happily take your money, but ignore you if you try to contact them about anything.

Yves, was very patient, very kind and helpful