As someone new to the UK, I thought Urban Billing would be a helpful way to get my household bills set up. However, after seeing how expensive the quoted prices were, I exercised my right to cance... Ver mais
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Veja o que dizem as avaliações
This company is totally corrupt, they will chase you for money without regard I have never had an account with this company, yet they have created one for me. Raine and company promote this utility co... Ver mais
Excellent service today. Very active in getting my problem solved and had it done within ten minutes. Great altruism and I am very thankful to Yves. 👏🏽👏🏽
I was helped greatly by Rudi in the complaints department. Whilst my experience with Urban Billing was not good, Rudi was excellent, responding quickly and in a very professional manner, resolving the... Ver mais
Detalhes da empresa
Escrito pela empresa
At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs. We’re committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support. We also believe in doing our part for the planet. That’s why we’ve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025. Whether you’re a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.
Informações de contato
2,7
Ruim
57 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great customer service experience
Great customer service experience. Wonderful reception, effective communication and swift recommendation and solution to my inquiry. Overall 10/10
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Daniel,
We really appreciate you taking the time to share your experience, and we’re glad our team could support you so well.
If you ever need anything else, we’re always here to help.
Best Wishes,
Urban Billing
Worst company i have ever used…
Worst company i have ever used, recommend to stay away!! Constant charges, no solution. They have taken money out of my account without authorisation.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Great service from Yves
I don’t normally leave reviews but Yves was so helpful, kind, calm, polite and solution focused that I must praise him for his level of customer service.
Thank you Yves!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Sarah,
Thank you for taking the time to share your experience. We really appreciate it, especially as you don’t usually leave reviews.
We’re delighted to hear that Yves was so helpful and supportive, and we’ll be sure to pass your feedback on to him.
Best wishes,
Urban Billing
He was very helpful and very good and…
He was very helpful and very good and polite and knew what to do, I was very satisfied how he sorted it out for me .
21 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Cora,
Thank you for taking the time to share your experience. We are delighted to hear that our team member was helpful, polite, and knowledgeable, and that your issue was resolved to your satisfaction. Your feedback is greatly appreciated and encourages us to continue delivering excellent service.
Best Wishes,
Urban Billing
I recently contacted Urban Billing…
I recently contacted Urban Billing regarding the closure of my account, and I was assisted by Yves. Even though my interaction with the company was brief, Yves handled everything with professionalism, clarity, and genuine politeness.
He confirmed my account closure quickly, apologised for any inconvenience, and made sure I wouldn’t receive further communications. What stood out most was his friendly, personal approach and willingness to go the extra mile.
If more customer service reps were like Yves, dealing with companies would be a lot easier.
Thank you, Yves, for your excellent support!
18 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Amojo,
Thank you for taking the time to share your experience.
We’re thrilled to hear that Yves provided such professional, clear, and friendly support while handling your account closure. Your kind words about his personal approach and willingness to go the extra mile mean a lot, and we’ll be sure to pass them on.
We appreciate your feedback and are glad we could make the process smooth and straightforward for you.
Best Wishes,
Urban Billing
Yves at Urbanbilling
Yves at Urbanbilling, is an a truly outstanding individual, that meets the customer's needs promptyl and efficiently, to ensure a smooth set up of all your bills, broadband etc in one place. I truly enjoyed dealing with Yves and his/her level of professionalism.
18 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Sophia,
Thank you for taking the time to share your experience.
We’re delighted to hear that Yves was able to provide prompt and efficient support, making the setup of your bills and broadband smooth and straightforward.
Your kind words about his professionalism mean a lot, and we’ll be sure to pass them on.
Best Wishes,
Urban Billing
Yves is very great
Yves is very great . He has good qualities of customer care. I highly recommend him
He is suitable for his role.
Regards
Regina Mujuru
Customer
18 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Regina,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Yves provided such great customer care, and we’ll be sure to pass your kind words on to him.
Best Wishes,
Urban Billing
Great customer service
I would like to express my appreciation for the excellent support I received from Yves at Urban Billing’s customer service team. At first, we had a few back-and-forth emails while clarifying the issue, but once Yves fully understood the problem, she was absolutely spot on. She provided me with all the options I needed to resolve my direct debit issue, and she followed up diligently, ensuring that everything was completely sorted out.
Her professionalism, patience, and persistence made a real difference, and I truly appreciate her effort in seeing the matter through to resolution.
I would also like to mention Katie, who was very helpful and supportive during a phone call related to the same issue.
Overall, both Yves and Katie demonstrated outstanding customer service and genuine care for resolving customer concerns.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Femalyne,
Thank you for taking the time to share your experience.
We’re pleased that Yves and Katie were able to resolve your direct debit issue and provide the support you needed. Your kind words about their professionalism and care mean a great deal to us, and we’ll be sure to pass your feedback on to them.
We’re also glad that everything was handled efficiently. Thank you again for your feedback, and please don’t hesitate to contact us if you require any further assistance.
Best Wishes,
Urban Billing
The customer service advisor was very…
The customer service advisor was very polite really helpful yves resolved the situation for me as quickly as possible .
11 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Amanda,
Thank you for your lovely feedback. It’s great to hear that our team made things easy for you and that Yves was able to sort everything out quickly.
We really appreciate you sharing your experience.
Best Wishes,
Urban Billing
Yves managed the payment very well and…
Yves managed the payment very well and was very considerate.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Chris,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that Yves managed the payment well and that you found him considerate. We’ll make sure he sees your kind words.
If you need anything else, we’re always here to help.
Best Wishes,
Urban Billing
Had an issue with billing and inability…
Had an issue with billing and inability to get into the portal. Was sorted by Yves within a few days with little hassle to myself. All in all a stress free experience, he's a credit to the company.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi James,
Thank you for taking the time to share your feedback with us.
We’re really glad to hear that Yves was able to sort out your billing and portal issues so smoothly. Feedback like yours means a lot, and we’ll be sure to share your kind words with him. He truly is a credit to our team.
If you ever need anything in the future, we’re always here to help.
Best Wishes,
Urban Billing
Request for new login details
I had issue with login to the portal. Wrote to help desk and received new login details after 4 days.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Arshad,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you received your new login details and were able to access the portal again. That said, we apologise that it took four days for the issue to be resolved, and we appreciate your patience.
We’re actively working to improve our response times, enabling us to support you and all our customers more quickly in the future.
If you ever experience any other issues or need assistance, please don’t hesitate to reach out. We’re here to help.
Best Wishes,
Urban Billing
Cancellation of my subscription with urban Billing by Yves
I had mistakenly subscribed to Urban Billing for the provision of the main utilities in my property and I was going to be charged from the 17th of October 2025. When I spoke to Yves in Urban Billing about the situation, he was sympathetic and proceeded to cancel my subscription with Urban Billing right away without any charge
8 de outubro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi Joe,
Thank you for sharing your experience with us.
We’re really pleased to hear that our team member, Yves, was able to support you and resolve the issue so quickly. As much as we don’t want to see you go, we completely understand that mistakes happen, and we’re glad we could cancel your subscription right away and at no cost.
If you ever need our services again or have any questions in the future, we’re always here to help.
Wishing you all the best,
Urban Billing
Are they scamming me?
Company contacted me saying I owe them money for the year I have been living in my property, I replied saying I never registered with this company, this leads to back and forth emails for months (still going on) of them requesting proof that I have had a different supplier for the time I’ve lived in my property, me providing the proof then them coming back asking for proof again this is still ongoing with no sign of them resolving the issue. This has even lead to them showing up at my house (I wasn’t at home at the time) to try and fit a prepayment meter! I am a single parent and this whole thing is affecting my mental health as Im worried im going to have bailiff’s around my house for a company i didnt even register with.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Urban Billing
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Avoid!
Really difficult to speak with. Unfortunately I didn't choose this company (previous tenants did) extortionate fees and will send you warning letters with threats to charge late payments (£60) despite paying on time.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Urban Billing
Hi Steven,
Thank you for bringing this to our attention. We sincerely apologise for any distress caused due to our debt collection process.
We are pleased to confirm that this issue has since been resolved by our Complaints Team.
Best wishes,
Urban Billing
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