usagundamstore.com Avaliações 

2.172
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Orders always arrive complete and timely, but I’m basically local lol. My only complaint is the same as always. Still no private warehouse, but now it’s more annoying because they will make you ship t... Ver mais

Avaliado com 5 de um total de 5 estrelas

All my orders have been delivered quickly and well packaged. The constant sales keep me checking the shop again and again like an addict. I do wish the emails would take my purchase history into accou... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is the place I do 90% of my pre-orders. They have a large selection, great customer service, and on top of the flash sales they usually have the best prices. Their catalog functions are meh, d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I enjoyed the ease of use for the website, weather it be the Shopping or the information provided for the items of sale. I also enjoyed the constant updates on my package, where it was currently to ho... Ver mais

Detalhes da empresa

  1. Loja de Hobbies
  2. Loja de Artigos Colecionáveis

Escrito pela empresa

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.172)

2.157 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I had NO PROBLEM with you guys

I had NO PROBLEM with you guys! The problem I had with delivery was with the UPS store here in Midwest City. The figure I had ordered was delivered late Friday evening, too late to pick up. I called UPS on Saturday and they said it had not arrived yet. So I had no problem with your service, and was able to get the figure on Monday. I will be ordering from you again if you get in any more figure that I am wanting. James Staley

4 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Always a Good Experience - But still no Private Warehouse

Orders always arrive complete and timely, but I’m basically local lol. My only complaint is the same as always. Still no private warehouse, but now it’s more annoying because they will make you ship the pre-order and currently available items in 2 shipments (so double the shipping cost, at least during a sale) while before it would just hold all items until all were available to ship. Lets them clear out the warehouse, but no benefit toward the actual buyer. Private Warehouse when?

4 de setembro de 2026
Avaliado com 2 de um total de 5 estrelas

Box arrived damaged

One of the boxes inside the shipping box arrived crushed and warped, which after a year of waiting for the inventory to be filled, was highly disappointing.

You guys came highly recommended, but I'm surprised you sent inventory that was warped like that.

Once the package was enroute, it arrived without issue, and you communicated delays consistently.

But it's highly frustrating to have squished inventory arrive at my doorstep, especially when the outer delivery box looks unharmed and normal.

4 de setembro de 2026
logotipo da usagundamstore.com

Resposta da usagundamstore.com

Hi Dylan,

Thank you for reaching out, and we’re very sorry to hear that your model kit arrived with a warped box. We understand how disappointing it can be to receive a kit in less-than-ideal condition, especially when the box itself is an important part of the collection.

Unfortunately, we do not offer collector-grade box options or guarantee the condition of the outer packaging. Boxes can sometimes experience dents, warping, or other damage during importing and shipping. The outer box is primarily intended to protect the contents of the kit during transit.

If any of the runners or pieces inside the kit were damaged, we would be more than happy to assist with a parts replacement. You can submit a request using our Parts Request Form here:

https://www.usagundamstore.com/pages/parts-request-form

We know how disappointing it is to receive a kit with a damaged box, so we have gone ahead and provided you with a partial refund in the form of store credit as a courtesy.

If you need any further assistance, please don’t hesitate to reach out to our support team at support@usags.com. We’re always happy to help!

Avaliado com 5 de um total de 5 estrelas

Great store

Hello
The website has great variety of model kits with good prices. I would recommend usagundamstore for gunpla fans.
Thanks

4 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Fantastic one stop shop for models, figures, and more!

I enjoyed the ease of use for the website, weather it be the Shopping or the information provided for the items of sale. I also enjoyed the constant updates on my package, where it was currently to how long it would take to get there. I also really enjoy the personal thank you letter provided with each purchase. I will continue to use this service and advice everyone I know to use USA Gundam as well, Thank you!

4 de setembro de 2026

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