Bought a single item which resulted in an ongoing subscription, which I didn't realise, so I have been scammed out of hundreds of pounds by these crooks. Avoid!
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Veja o que dizem as avaliações
Excellent . Goods as described . Arrived promptly within timescale given . What I particularly like is the fact that full contact details for the customer service team are given with each order, shoul... Ver mais
Disgraceful fake fraudulent site order low cost item and don't arrive for 6 days don't have time to examine goods day 7 £29.95 charged to your card you used to pay for low cost item bog standard repli... Ver mais
I've had a great experience both times that I ordered with this company. I loved all of the products that I received especially the little bag which I use almost everyday now. The items came within a... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Members of Vaiva.co.uk belong to an exclusive shopping club that provides: Europe's lowest price on good quality costume jewellery and accessories with 90 days money back guarantee.
Informações de contato
Dalton house 60 Windsor Avenue, SW 19 2RR, London, Reino Unido
- 02033188577
- support@vaiva.co.uk
- vaiva.co.uk
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4 red bags
A few months ago I bought one of that 4 bags pack. The red one. To be honest, I really like the backpack, but the others ones I don't use them at all, in my opinion, they are a lit bit small and with a little bit low quality. But if we compare price - quality, it's OK!
The only thing less positive I found it was the delivery time. My order spend around one month to arrive. But also we can thing due to coronavirus there is a lot of delays.
Very great experience
Very great experience, the product is of great quality and arrived on time. Thank you guys
Good products and I would buy all of…
Good products and I would buy all of the products if I had the money as the products are all good and some are cheap which are good and it’s quick delivery.
Best bags around!
omg I'm so in love with the items received! Think I've found my new favourite place for bags!
Great service
Great service, lovely items, very prompt in responding. Definitely going to keep using!
A truly horrible experience
A truly horrible experience; membership cancellation is not made clear at all, still took my money even after I made a phone call to cancel it. I rang customer service, the employee was beyond rude and would not even tell me her name. DO NOT BUY FROM THIS COMPANY.
Ordered a very trendy bag for a such an…
Ordered a very trendy bag for a such an amazing price. Looks like very expensive bag. I love how it has to tiny design at the front especially the teddy bear. Definitely will buy it again. Thank you vaiva for the bag.
ALERT !!!
ALERT !!!! BE AWARE !!!!!
If you are a one time purchaser , you should NOT go for this site as they make us accept terms and conditions before buying something , i can vouch that none reads those T&C ever which also has one line which says you will need to pay the monthly subscription fees and people unknowingly accept these t&C and end up auto deducting these monthly subscriptions fees.. so the product may cost you very very cheap and thats where ppl fall for the same and end up in paying so much in following months too until they realise they are getting charged every month unnecessarily. So the bag mioght cost you 1pound or less but subscription is more that 20 pounds every month for no reason. Absolute nonsense
Kind help from Vaiva
I had some trouble as my purchase was stolen form my house. I had to buy the same again and Vaiva kindly let me do that even though we are supposed to buy once only if I remember rightly - and they helped in every way and the item came swiftly.
I brought this bags set for my sister
I brought this bags set for my sister. She was in love with the design. However she also said the material feels so expensive
Excellent to shop with Vaiva so happy…
Excellent to shop with Vaiva so happy for my bags I love those
I have ordered hand bag from vaiva it…
I have ordered hand bag from vaiva it was really easy to communicate with the customer service.
AVOID AVOID AVOID
AVOID AVOID AVOID! The subscription was never clear and £29.95 membership fee for useless service and nothing else! It's a CON CON CON!
Below is their response to the subscription fee x 3 - I've managed to cancel it now! If you like to shop online regularly and stock up on jewellery etc, it's for you I suppose and a membership of 'a club'.to satisfy the pockets of others!
RE: About your order at VAIVA
To:''
Fri, 5 Jun at 18:50
Hello,
Thank you for your reply.
I have cancelled your membership on your behalf.
I confirm that your membership at VaivaClub has been cancelled at your request on June 5, 2020 and no further payment will be taken from your account.
I’m so sorry that you feel this way, Vaiva’s Subscription terms are identical for all the customers. According to our Subscription Terms, Vaiva.co.uk is a continual subscription, the first 10 days of membership are FREE, thereafter, it costs £29.95 per month unless you choose to end your membership. By ordering our products, you indicate that you consent to the Terms and Conditions and state that you are competent to enter into legally-binding contracts.
It is impossible to complete your order without signing the Subscription Terms box. Our system automatically recognize this move as your choice and permission to become a member of our shopping club.
Vaiva.co.uk informs customers clearly about the membership fee on various visible parts of our website, including the top banner : "Automatically join VAIVA when you make you first order. First 10 days are FREE, thereafter it costs £29.95/month, you can cancel anytime”. The information regarding the subscription terms is also stated at the checkout page (where you have entered your credit information) and in the invoice message.
About the membership fee
As much as I'd love to help, your request is beyond what we are able to do for customers. According to our Subscription terms membership fee is not refundable. You must cancel your membership at least one day before the start of your billing cycle in order to avoid auto-renewal for the following month.
For more information, please visit our official website:
Best regards
Linda Todd
Customer support
Vaiva.co.uk - Dansk Smykkeimport Aps
Vaiva.co.uk – Dalton House - 60 Windsor Avenue
London SW 19 2RR - United Kingdom
Fast shipping and items received were…
Fast shipping and items received were lovely friendly customer services all round happy with the service xx
Avoid
Never received an email to confirm the purchase. They also do not make it abundantly clear on their website about what membership actually entails, namely, you will be subject to a monthly fee of £29.95 per month.
AVOID
I am pleased to say that I found this…
I am pleased to say that I found this company a pleasure to deal with..My ordered item came as promised and I was very pleased with it . There were many pretty items of jewellery and a good assortment of things on offer for members.
I don't know if this is even real or not
I ordred my items on April 16th and was told they would arrive in a week. It is the 6th May and I have not received anything. VAIVA took £5 from my account, then returned £4.85, and then took £5 AGAIN. They took this £5 without letting me know and I still haven't received my items. I cancelled my membership and if I do not get my money back, I will take this matter to higher authorities.
I really like there service and…
I really like there service and products.
The goods I ordered is really nice .
Prompt delivery and good products have…
Prompt delivery and good products have no problem recommending
Amazing products
Amazing products! Really pretty items and to make things better arrived promptly
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