Hello, I have a flight reservation from Mumbai to Hong Kong, with return dates of the 18th and 25th, respectively, on Cathay Pacific. My booking number is 3513955751990, and the PNR is... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I accidentally bought the wrong tickets, which i realized immediately after receiving payment confirmation. I contacted customer service through various means within 2 minutes of my purchase . They... Ver mais
A empresa respondeu
Hi Vaka Trip Customer Service . The booking platform saying My booking not successful yet your System has charge Me twice. Updated case : Vaka Trip CS has replied my email the next day and solve t... Ver mais
A empresa respondeu
I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care n... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Informações de contato
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2,4
Ruim
493 avaliações
Respondeu a 96% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Urgentt
Hi,
I booked my ticket like 2 hours ago for tomorrow’s flight. I still haven’t gotten a confirmation ticket with PNR number.
Please help me as soon as possible
Order id: 3492216082669
6 de agosto de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline code is DAUED4/DATZO8, and the e-ticket number is
098-2804740776
098-2804740777
098-2804740774
098-2804740775
Currently, there are no seats available on your original flight. With your consent, we have issued your ticket for the recommended flight.
If you have any questions, please feel free to contact our customer service email at customer@vakatrip.com
Have a nice day~
Best Regards
VakaTrip CS Team
The Vikatrip company not send Refund
This is Prakash from India chennai costumer number 3489796651971 I was booked abu dhabi to kutasi from 19/09/25 return 28/09/25 and i payed full amount in Vikatrip account the next day they send the message your flight was cancelled. but till date thay not send the Refund amount in my account. Dear friends kindly help me how to get the Refund to the Vikatrip.
11 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding the involuntary refund for your order, we expect it to be credited to your original payment account within two weeks. Please monitor your card for the credit. Thank you.
Have a nice day~
Best Regards
VakaTrip CS Team
VakaTrip/Cathay Pacific/HK Express],
VakaTrip/Cathay Pacific/HK Express],
I booked flight CX5749 under Cathay Pacific via VakaTrip, but later found out it's actually operated by HK Express (UO749) — a low-cost airline that doesn’t include hand-carry baggage. This was not clearly shown during booking, and I chose Cathay specifically for its baggage benefits.
This is very misleading and has caused me concern.
As a courtesy for this confusion, I also request that you add my middle name (Juderiasen) to the ticket free of charge, since it was not included during booking and may affect check-in.
Please clarify:
Will Cathay's hand-carry baggage policy still apply?
Who do I check in with?
Can you add my full name: Lara May Juderiasen Banzuelo?
Thank you, and I hope you can resolve this as soon as possible.
—
Booking Ref: 3491625223154
30 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Regarding the carry-on baggage issue shown in your order, we have provided you with a solution and have implemented it.
Since there was no carry-on baggage on your second leg of the Hong Kong Express flight, we have added a 20kg piece of checked luggage, the cost of which will be covered by VakaTrip.
We have previously communicated this with you via email, and you have agreed to it.
Please update us on your progress. Thank you.
Best Regards
VakaTrip CS Team
I’ve booked flight from hyd to…
I’ve booked flight from hyd to Bangalore they gave me a fraud ticket the PNR shows invalid on flight website
Order no- 3490936985330
29 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the PNR is CX0H8R, the airline code is AT5H2G
We have sent your management reservation code and itinerary to your reserved email address. Please check it
You have purchased a shared flight, and the actual carrier is Air India Express
You are unable to check in online. Please go to the Air India Express counter at the airport at least 3 hours in advance to check in and obtain your boarding pass.
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Hassle free booking through site and…
Hassle free booking through site and good experience
28 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Booked a flight from Singapore to…
Booked a flight from Singapore to Perth. I received my ticket with PNR but after checking with Singapore airlines website the booking reference was invalid!
Need some help…
Order number: 3491462834682
29 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The PNR is XUPLSX and the booking management code is IDY55N.
Your ticket was sold by Singapore Airlines. This is a shared flight and the actual carrier is a flight of Scoot Airlines
Please check in and obtain your boarding pass at the Scoot counter at the airport at least 3 hours in advance.
Scoot website is: https://www.flyscoot.com/en/
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Fraud company it is..
Fraud company it is..
I had booked ticket from Bangalore to Udaipur and found to be that the ticket where not booked only and gave me a fraud ticket where PNR was INVALID and took the money and they are like still didn’t get the refund from the airlines. Spoke to airlines also they said that tickets aren’t booked only
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Please provide your order number so we can verify your details.
If you have any questions, please contact us at customer@vakatrip.com.
And to reiterate, we are not the scam site you mentioned. We are a legitimate OTA, and our customer service will respond to any questions you may have via email.
Best Regards
VakaTrip CS Team
They just cancelled my flight
They just cancelled my flight, no refund at all:
16 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3487331519497
On August 22, 2025, we have completed the refund operation for you
Please check the fund arrival status of the card-issuing bank
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Vakatrip offered the false price
Vakatrip offered half the price of a flight from San Diego to Seattle that could be purchased on the Alaska Airlines website.
I proceeded with the purchase procedure on vakatrip with some skepticism, but was ultimately unable to settle. All the time I spent on the booking process was wasted. Thank you very much. I will give a 1 review.
15 de julho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
First time I've bought a plane ticket…
First time I've bought a plane ticket through them, they were the cheapest, and good service
25 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
The team supported me on time to make a note to the airlines for mistake in my name order.
The team supported me on time to correct the misorder of my name in flight ticket. Also the explanation of unclarity; it's up to the airline anyways is clear enough to me that I sorted out what to be concerned & what to do. (I'm saying this because some vendors might say "it's all okay" when it's not...)
20 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you again for your comments and suggestions.
We will continue to improve the quality of customer service. If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Good inflight entertainment
Good inflight entertainment, good meal, flight on time, Vakatrip timely response to our inquiry. Regards
15 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
Immediate ticket issuance attention
Hi,
I booked ticket for New Delhi to Bali from 21/06 - 30/06. Had paid extra for immediate issuance of tickets. Still Awaited. Kindly issue asap.
I want urgent attention!
Booking Id - 3487551344738
13 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
After we received your payment, we assisted you in contacting the airline to issue the ticket. We received feedback from the airline that the original flight was sold out and there were no seats.
According to your wishes, we have canceled your order and refunded you the full amount to your original payment account.
Please check the arrival status of your payment card.
Best Regards
Vakatrip CS Team
Poorest services I have ever seen
While this may not be a fraud, but one of the poorest services I have ever seen.
I bought a ticket by VakaTrip on 23.04.2025 with the departure date 24.05.2025 (a month later). I did get a PNR from VakaTrip, but after checking directly with the airline, it turned out that the departure time was way different than it was marketed by VakaTrip. I immediately asked for a refund, the same day.
Then the whole 30 days we had a communication every day (i have counted 64 messages in total), VakaTrip claimed they had filed a cancellation request by the airline. Only after I called the airline, a bit more than 24 hours before the departure, should I find out that no cancellation request was registered by the airline!!
I started to believe that this might be a fraud. Only after it got escalated internally (in my opinion), VakaTrip agreed to refund the ticket, only within 24h until the flight departure.
If the refund was within a few days from the request, it would have been a 5* service. But after facing this experience, this is 1* "service". This is what makes all the difference.
23 de abril de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
First of all, thank you very much for choosing VakaTrip~
For the questions you raised, we have the following explanations:
First, after verification, your order has been fully refunded to the original payment account. You can pay attention to the receipt of the account.
Second, regarding the flight time issue you raised, after verification, it was due to the operation of the airline, the ticket time was adjusted, which is why the original flight time you saw was inconsistent with the latest time. We only found out about this after we received your feedback and verified it.
Third, after the ticket was issued, because you could not accept the changed time, you requested a full refund, but because the latest flight status was normal and there was no change, it did not meet the policy of involuntary refunds, so we needed to contact the airline and our ticketing supplier for negotiation. In the end, VakaTrip paid you the full amount, which was also the reason for the longer process review.
Finally, we are deeply sorry for the bad experience you have brought to you, and we will also adopt your opinions.We will continue to improve our service quality in the future.
Best Regards
VakaTrip CS Team
I have booked a ticket in emergency but…
I have booked a ticket in emergency but PNR or Booking reference number is not available for order number 3487011839366. Kindly let me know fast as travel is within next 10 hours.
7 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
The ticket you booked has been issued, and the PNR is FWJ7RG&FWJLBY
We have sent your PNR, ticket number, and itinerary to your reserved email address, please check it
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Not received ticket
I booked two times , first time seems that the booking failed but I dont know
Order No. : 3486902542265
Second time it shows that the ticket is booked successfully , but no PNR and No Eticket no. and neither airlines can offer any help
3486904531330
There should be a phone to call to ??
6 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Order number: 3486902542265, we did not receive your payment, the order has been cancelled
Order number: 3486904531330, Your booked ticket has been issued and your PNR has been updated
The updated PNR is FLK93N and the ticket number is 0982804649276
We have sent the itinerary to your reserved email address, please check your email address
If you have any questions, please contact us at customer@vakatrip.com.
Have a nice day~
VakaTrip CS Team
I have done payment and book ticktes …
Thank you so much for showing urgent attention on my request vakatrip you r doing good job
5 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, the airline code is AY5FY8
The electronic ticket number is
0987308310589
0987308310588
The airline website is:
https://www.airindia.com/
The itinerary has been sent to your reserved email address.
Best Regards
VakaTrip CS Team
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your recognition of us. VakaTrip will continue to provide service quality.
Welcome to choose VakaTrip to book air tickets again, thank you.
Have a nice day~
VakaTrip CS Team
I have booked a ticket i have not…
I have booked a ticket i have not received the PNR number and when i contact airlines i got to know no booking is made
2 de junho de 2025
Avaliação não solicitada
Resposta da Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Please provide the 13-digit order number starting with 3, or the email address filled in when placing the order, or the departure place, destination, departure date, and the spelling of the passenger's name, and we will assist you in verifying the situation.
If you have any questions, please contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.