Hello, I have a flight reservation from Mumbai to Hong Kong, with return dates of the 18th and 25th, respectively, on Cathay Pacific. My booking number is 3513955751990, and the PNR is... Ver mais
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Veja o que dizem as avaliações
I accidentally bought the wrong tickets, which i realized immediately after receiving payment confirmation. I contacted customer service through various means within 2 minutes of my purchase . They... Ver mais
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Hi Vaka Trip Customer Service . The booking platform saying My booking not successful yet your System has charge Me twice. Updated case : Vaka Trip CS has replied my email the next day and solve t... Ver mais
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I have booked 2 tickets sector Delhi Amritsar. The payment has been deducted but there has been no issuance of tickets or any messsage.The site doesnt have any contact details or any customer care n... Ver mais
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Detalhes da empresa
Escrito pela empresa
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Informações de contato
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2,4
Ruim
493 avaliações
Respondeu a 96% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
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Kindly provide the pnr for the booking…
Kindly provide the pnr for the booking id 3463580062451
9 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. The airline code is 8XM6YG (2Y6US2) and the e-ticket number is
098-7139771939
098-7139771938
The ticket confirmation has been sent to your reserved email address harshitg***wani@gmail.com
You can manage your reservation through the official website of Air India.
Have a nice day~
Vakatrip Customer Service
3463504616912 order no i make payment…
3463504616912 order no
Plz help me to find proper find ticket with pnr and ticket no
8 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued. The airline code is 2SYASP and the e-ticket number is
0987096396589
0987096396590
0987096396591
0987096396592
The ticket confirmation has been sent to your reserved email address rjholid****np@gmail.com
You can manage your reservation through the official website of Air India.
Have a nice day~
Vakatrip Customer Service
Wrong data
Good day
I booked my tickets order number 3463077655313 and received my itinerary but just found out that there's wrong.
My given name should be "Lannie" not Agopo (it's my middle name).
GIVEN name : Lannie
Middle name: agopo
Surname : gahum
Please can you fix it for me? Thank you.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
After verification, you purchased the ticket of Philippine Airlines. After the ticket is issued, the name change is not supported. You can only try to make a note, but your flight has taken off and it is currently unable to be processed.
Have a nice day~
Vakatrip Customer Service
hi team i have made the payment
hi team i have made the payment
my order number is 3463367928568
I don't know y my pnr is still not generated after payment done kindly give my pnr numbers for 4 booking which i have made
6 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, the airline code is 2JVJBR, and the e-ticket number is
098-6032710244
098-6032710247
098-6032710246
098-6032710245
If you have any questions, please feel free to contact us at customer@vakatrip.com
Have a nice day~
Vakatrip Customer Service
The PNR is not working
The PNR is not working. Can you please help me to do the web checkin. The booking order number is 3463350485448
6 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, your ticket number is 228-6368386669
After verification, the ticket has been used
Have a nice day~
Vakatrip Customer Service
My flight was cancelled and i was not…
My flight was cancelled and i was not being informed!!
Didn't receive any email regarding it, and i was panic as i couldnt find vakatrip contact and my trip was 1 week away.
I have send an email but no respond yet.
I hope my issue can be solve.
Please reply to my emails the soonest.
Or contact me.
My order : 3460584893438
6 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your outbound flight was cancelled and the return flight was changed. We have sent a notification to emily***1993@gmail.com
At present, your order has been assisted in submitting an involuntary refund application for the round-trip flight.
After receiving the refund from the airline, we will return it to you.
Have a nice day~
Vakatrip Customer Service
Please update
Received my booking after 2-3 hours. I consider this a safe travel agency
6 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive feedback and recognition of us.
We will work hard to improve the efficiency of our response processing
We will continue to work hard to provide better services and look forward to serving you again in the future!
Have a nice day!
Vakatrip CS Team
I booked my ticket for 8th september a…
I booked my ticket for 8th september a couple of hrs ago and have still nro received my ticket for 3463241713455 and it says I will receive it in 48hrs
I have that flight in 48hrs and I dont know the statys
5 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, the airline code is 8WKQTS, and the e-ticket number is 098-6368305814
2024-09-05 15:53:01 The itinerary has been sent to your reserved email address amolra****i27@gmail.com(Tickets have been issued within 1 hour of payment)
Have a nice day~
Vakatrip Customer Service
Fake company and fake PNR
Worst booking experience. PNR doesn’t work, random PNR will be shared by this fake company. Flight is at 9:20 and customer service is responding at 9 that I have received the flight. Never book.
5 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
First of all, we are a legal OTA website, not a scam company
Secondly, if you have any questions, please provide your order number or the email address you filled in when booking, and we will help verify the situation
Finally, whether you continue to use VakaTrip to book air tickets is your own right, but everyone will have their own judgment criteria, and will not be affected by the words of one person or a few people.
Have a nice day~
Vakatrip Customer Service
I have booked the ticket but haven't…
I have booked the ticket but haven't received it yet, please help me out we all are panicking out.
My order number- 3463078378850
Please take strict actions and help me find my ticket. Thank you.
3 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Currently, your order has been issued, the airline code is 5HF7U5, and the e-ticket number is 0986368174766
Because you filled in the wrong email address when issuing the ticket, we have corrected the email address to kali******astava.160***@gmail.com according to the feedback.
The itinerary has been sent to your new email address, please check again, thank you.
Have a nice day!
Vakatrip CS Team
PNR not getting listed in airline website
team, I have created a booking today. booking ID is 3462979203827. I got a PNR number . I wanted to check the web-check in options. The PNR was not getting listed in website. Upon checking with call center, they confirmed that such a booking is not there in the system. They checked for the names i mentioned and could not retrieve any booking in our names. Please get me the actual PNR number.
Thanks
I got the PNR in reply mail, within 1 hour. Thanks
2 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Currently, your order has been issued, and the airline you booked is Airindiaexpress
The airline code is CUINHL.
We have sent the airline website and the steps to manage the booking to your email address kp*****@rediffmail.com via email, please follow the steps, thank you.
Have a nice day!
Vakatrip CS Team
I booked a ticket for 03/09/2024 on…
I booked a ticket for 03/09/2024 on 01/09/2024, but the PNR number provided by the Vaka Trip team does not match the details when I check with the airline (Air India).
I suggest please don't waste your time and money with VAKA TRIP for any bookings
1 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, we have found order 3462933102634 according to your ID. The ticket has been issued. The airline code is 4OXW34 and the e-ticket number is: 098-7119483144
The name you filled in the order is GANGADHAR GOUD/GUTTULA. According to the policy of Indian Airlines, the space in the name will be automatically removed when the ticket is issued, but the ticket is normal and does not affect the use of the ticket.
We have sent the airline's itinerary to your email, please check, thank you.
If you strictly follow the information on your ID, we will only issue the ticket according to the information you fill in, so this is not our problem and we have not wasted your money.
Have a nice day!
Vakatrip CS Team
I recently booked the ticket and the…
I recently booked the ticket and the payment is done. However, the tickets have not been received and wondering why it's taking time to get them.
My order no: 3462917609768
1 de setembro de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, your order has been issued, and we have sent the itinerary to your email address maniar*****in21@gmail.com at 01 Sep 2024 21:01:01.
The airline code is 56QLAZ, and the e-ticket number is
228-6368035630
228-6368035631
228-6368035629
The itinerary of the airline has been sent to your email address again via email. Please check.
Have a nice day!
Vakatrip CS Team
Check-in Luggage Isn't Included
Hi,
CONFIRMED ORDER NO: 3452339943951
This is an official complaint. Per my confirmed order, I had to pay 1,200, 000.00 Indonesian Rupiah (refer to the second attachment) on top of the amount that I made in May 2024. I am not entitled to the 20kg luggage even though it is stated I am entitled in the e-ticket issued by you. I am taking this situation very seriously as it has caused me anxiety and panic attacks.
I attached the document issued to me that I received via email on May 2 2024 (refer to the first attachment).
I referred to the person behind the counter (Batik Air) and according to her, it is not in their system.
This is very inconvenient.
Please get back to me as soon as possible. Thank you.
30 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, we have refunded the IDR 1,200, 000.00 (78USD) you paid for checked baggage at the airport to your original payment card.
We have sent the refund voucher to your email.
Have a nice day!
Vakatrip CS Team
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the luggage issue you inquired about, we have assisted you in contacting the airline to verify the situation
If we receive any message, we will reply to your reserved email in time
Please pay attention to your email
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Nice platform
Nice platform, cheapest option. Please help me to retrieve my booking with PNR from the airline.
My order number: 3462666741658
And my Email is: onerahmadjs at Gmail.com
Please help us, and kindly secure the for my my Itinerary with PNR from airline.
30 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued. The management booking code is 6R7NR4 and the ticket number is 0795483879392
We have sent a screenshot of your itinerary to your reserved email address. Please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Order number 3462676892469
Order number 3462676892469
PNR not generated. Kochi-BlR
29 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is HZFL9J.
We have sent your itinerary to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Unprofessional dealing with passenger’s profile and caused extra charge to customer
Seem its coop ticketing agent didn’t input my name correctly that made me unable to add checked bag onlineas I did the other reservations of the same carrier around the same time that’s the only one I encountered the issue, so I wrote several emails to ask them for correction but they insisted my personal info is well done in airlines system. And they can help us do the checked bag online with more expensive charge than airlines’.
But the truth is that when I did my check-in today at the same airline’s counter the assistant cannot find the booking by my name except for searching the PNR. The booking platform is not trustworthy. And it seems I had to pay more for checked bag at airport instead of doing I myself online.
22 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
When issuing tickets, we will issue tickets based on the passenger information you fill in and will not change the passenger information at will.
For cases where there is no last name or there is a space in the name, we will issue tickets according to the information returned by the airline.
Checked baggage can usually be added by us or by contacting the airline.
If you want to add checked baggage by yourself in the future, please let us know in time.
Have a nice day!
Vakatrip CS Team
PNR not received but booking is LEGIT
I had booked an Air India return ticket for the BOM-GOI sector. Didn't get a PNR number despite reminding them by sending repeated mails. Their only reply was 'wait patiently'.
Finally i called Air India and the airline helped me retrieve the booking with my last name and flight number and date.
So these are guys are LEGIT but for some reason don't send you a PNR number for 48 hours.
Also they have super CHEAP DEALS.
17 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
First of all, we are a compliant OTA website.
Secondly, when you make a reservation, we have clearly marked: "The ticket will be issued within 48 hours after the payment is successful ."
Regarding the situation where you have queried information in the airline system but have not issued a ticket, our tickets are issued in the order in which the passengers place orders and complete payments, not just one order waiting for ticket issuance.
We will reserve seats in advance and continue to issue tickets for users.
If you still have questions, please contact us via the email address customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
My booking not settled yet.I not…
My booking not settled yet.I not received my ticket.Order No 3460555458137.I already email to vaka.Please take note.
18 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is G66B8S.
We have sent your itinerary to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
booked ticket from Malaysia ordered
booked ticket from Malaysia ordered
id 3461353145595 i check the itinerary PNR number B7L5UZ and I checked with airasia this PNR invalid why like this
16 de agosto de 2024
Avaliação não solicitada
Resposta da Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is B7L5UZ.
In order to facilitate the management of customer reservations and track the order status in real time, we logged into our account when issuing tickets. You may not be able to check the reservation on the official website yourself.
But there is no problem with the ticket and it can be used normally.
We have sent the check-in website and relevant precautions when checking in to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
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