Valeremilano Avaliações 

220
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered 2 pairs of shorts,but what arrives is completely different from the photo you see in the advert. 4 pockets instead of 6 that was clearly written with big black numbers on the advert. Even th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I buy from here every summer for holiday clothes. The quality the selection and the prices are amazing. They are great for casual dress at night time and super for just everyday back home. Defo recomm... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My daughter bought me the Pietro Black Cargos with all the extra zipz and pockets for my birthday,pretty cool..They were a size 34 i could get into a 32 there's loads of room but not to loose,so if yo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My son was adamant he wanted his jeans from Valeremilano, his previous pairs are bang on trend and great quality! Ordering is easy when extensive photos and info on the website, fabulous bonus of gett... Ver mais

Detalhes da empresa


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

220 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(220)

76 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Follow up

Went through a long process of receiving the wrong order, after was being reaffirmed that i would receive an exchange and was asked to send the jeans back. When i went to the post office i was told the return label was invalid, spent several days trying to contact them with no reply. Now im stuck -£40 with a pair of jeans that i cant wear. Absolutely awful experience and would not recommend anyone to buy from here.

13 de julho de 2024
Avaliação não solicitada
logotipo da Valeremilano

Resposta da Valeremilano

Hi there,

We are really sorry about the experience you have had with us. This is not the experience we want our customers to receive.

If you would like to email us so we are able to resolve the issue please use: Info@valeremilano.co.uk

Thanks,

The Valere Team

Avaliado com 1 de um total de 5 estrelas

I’ve bought 3 pairs of cargo trousers…

I’ve bought 3 pairs of cargo trousers from here and all of them shrink really bad when you wash them, they also sun bleach really quickly if you dry them on the airing line outside, quality is very poor as well, the last pair I got have no pocket liners because the stitching gave out on me like 3 months after buying them, I contacted Valere before and got no help at all because I bought the item through Jd Sports not directly from them? Does JD have a different stockist to Valere? Either way every time I give them the benefit of the doubt and make a new purchase here I am always disappointed and their customer service is poor as well, just avoid and stick with reputable brands!!! After a barrage of emails between myself and Valere they sent me a 33.3% refund after undoubtedly proving the quality of their cargo trousers are poor via photo email. Nothing has changed as I only received half the refund I was promised by their team by email on the same day. Avoid guys! Stick to reputable brands

31 de maio de 2023
Avaliação não solicitada
logotipo da Valeremilano

Resposta da Valeremilano

Hello there,

We are really sorry about your experience with our products. This is something that we haven't heard of regarding the quality of our products.

If you would like to email us so we are able to resolve the issue please use: Info@valeremilano.co.uk

Again, we are sorry about your experience

Thanks

The Valere Team

Avaliado com 2 de um total de 5 estrelas

Not good

Shirt quality's are bad printing coming off after just one wash. Size of shirts are different some M fits Some M bigger. Customer service tried to be supportive but didn't read emails..
Wanted an exchange got a refound.

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Valeremilano

Resposta da Valeremilano

Hi, Sorry to hear you are unhappy. We are a growing brand and comments like this are harmful to our company as they are untrue. We have supplied you with ample returns labels which seem to work with every other customer that wants to return something. Sometimes there can be a miscommunication through email which was the case here. We have issued you a refund as you have stated you are unhappy with the quality so this seemed like the best option to solve this for you? Correct me if I'm wrong as we try to do what is best for the customer. We would hope you would consider taking down this review and emailing us instead. Thanks

Avaliado com 5 de um total de 5 estrelas

Fab quality/fast customer service

Bought for my husband as a birthday gift - he loves!! We exchanged one of the tshirts for a different size and it was sent out right away! Will be ordering again for sure. Thankyou!!

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No refunds

Not the best quality and beware before buying because you won't get a refund if you don't like it, rather not buy from them

28 de janeiro de 2024
logotipo da Valeremilano

Resposta da Valeremilano

Hi Imran, sorry to hear this. We do offer refunds across the site - subject to our refund policy which is clearly stated on our website. We pride ourselves on the quality of our clothing, our interlink sweatshirt is made of our Valere soft touch fleece. I emailed you last week to discuss a solution - an exchange or a credit note so it is nothing unreasonable. We understand your feedback but would greatly appreciate you take this review down as it is detrimental to our brand. You have our email address if there is anything you weren't happy with before writing on here. Thanks

Avaliado com 5 de um total de 5 estrelas

amazing quality such nice garms

I ordered from valere for the first time and I am really pleased with the quality of clothing!! I ordered a few bits and will definitely be back for more. Products looked same as the website which was very helpful.

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Got different to what I thought I was. …

Got different to what I thought I was buying . Got the grey jumper with white and blue cloudy print but instead it’s just only a horrible blue , not what was pictured . Can’t return as took tag off before double checking as expect to get what I see and ordered , shouldn’t have to check , what a shame .£50 down the drain .sizing isn’t bad neither is the quality but can’t wear it with a massive ugly blue sticker print in the middle. Edit , from response . No slam at all . Anywhere I can send an image. Why would I slam you if I got what I saw in the image ?

9 de janeiro de 2024
Avaliação não solicitada
logotipo da Valeremilano

Resposta da Valeremilano

Hi, Sorry if you are not happy with your purchase. All imagery is realistic to the product and we have never had any complaints in this regard from any customer in the last 3 years... If you did not like the product, that is personal and subjective and no relation to product quality or our brand ethics. You are welcome to return it but as in line with any other brand globally, if you remove the tags, it is not possible to return. We do not feel personal taste is a reason to slam us on Trustpilot however so we ask that you retract or change due to personal taste alone.

Avaliado com 1 de um total de 5 estrelas

I didn’t receive what I ordered

I didn’t receive what I ordered. No up date for delivery nothing very disappointed.

26 de dezembro de 2023
logotipo da Valeremilano

Resposta da Valeremilano

Hey Daniel,
We've been closed for the Christmas holidays, back in today and packing up all orders to go out today.
You should have received an update from our dispatch team.
I'm not able to see your full name or order number so please can you drop us a message on info@valeremilano.co.uk and can always work to resolve any issues.
We're not here to create issues, and don't want our customers to have a bad experience so hope we can resolve for you.
Thanks
James

Avaliado com 4 de um total de 5 estrelas

Great products

Love the products

26 de dezembro de 2023
logotipo da Valeremilano

Resposta da Valeremilano

Hey Jack,
Sorry for the delay - we're just back in today after the holidays and processing all orders to dispatch today!
Your order will be with you v soon.
Apologies and sent you a DM and hope you can reconsider your 1 star!! We're honestly not up to anything dodgy!
Team VM

Avaliado com 1 de um total de 5 estrelas

don’t purchase

Hi please don’t purchase from these guys they scammed me didn’t send my jeans out ordered them for next day delivery don’t make the same mistake I did.

25 de dezembro de 2023
Avaliação não solicitada
logotipo da Valeremilano

Resposta da Valeremilano

Hi, sorry for any delay in getting your order posted out.
The order was placed during the Christmas holidays and was dispatched today on our first day back in.
Hoping you can reconsider your comments and rating as we're trying our hardest and it really damages brands to receive a review claiming we are scamming customers when it is so far from the truth.
Thanks
Team VM

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