Valve Kings Avaliações 

295
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Ver mais

Avaliado com 5 de um total de 5 estrelas

The best service 🙌 Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!! Very pleased with the radiator appearance but as it's yet to be installed can't comment... Ver mais

Avaliado com 5 de um total de 5 estrelas

Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... Ver mais

Detalhes da empresa

  1. Serviço de aquecimento

Informação fornecida por fontes externas variadas

We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(295)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered a heating element which was out of stock. They contacted me promptly and offered a higher wattage substitute at the same price which was delivered next day. This is the second time I have dealt with this supplier and will do so in the future.

21 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

The best service 🙌

The best service 🙌
Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!!
Very pleased with the radiator appearance but as it's yet to be installed can't comment on performance.
Had a need to call prior to ordering and found the chap who answered very helpful and polite 😀
Based on this experience so far I'd happily recommend Valve Kings.

20 de abril de 2022
Avaliado com 3 de um total de 5 estrelas

Bought a radiator and it arrived…

Bought a radiator and it arrived quickly. It was a different colour than I anticipated so I phoned to arrange a collection and refund. I was told to email a request which I did but had no reply. After lots of emails and telephone calls I finally got confirmation that I could have a refund. They do not collect items so had to pay £16 to have a sent back by a courier. (It was the smallest radiator they sell, so ridiculous price to post back) They then deducted a further £10 from my refund for delivering it to me in the first place! So my return cost me £26!! Ridiculous. Wish I’d used a large internet store who would have collected it for free and given me a full refund!

26 de março de 2022
Avaliação não solicitada
logotipo da Valve Kings

Resposta da Valve Kings

Hi Andrew,

We have tried to look into your return but have been unable to find a return on the system under your display name.

Whilst we photograph all our radiators in a photography booth for the most accurate image we can provide, sometimes a customer’s devices screen will darken/lighten the images which we have no control over.

Kind regards,
Valve Kings

Avaliado com 5 de um total de 5 estrelas

Great Value Valve Kings!

Really impressed with my traditional corner radiator valves. Had previously bought from a different supplier for a lot more but actually the exact same product.
Customer service was helpful too before I ordered, answering my questions clearly and in a friendly manner. To top all that, delivery was prompt and at no extra charge.
What more could you ask!

6 de março de 2022
Avaliado com 1 de um total de 5 estrelas

Extremely late delivery

Website claimed that the item was in stock, this is the reason I ordered the item.
Order placed on the 02/01/22 with a 3-5 day delivery. I called Valve kings on the 11/01/22 when my order had not arrived, as they did not contact me to confirm late delivery.
I was told the item would be delivered by 25/01/22. I queried this as stock availability suggested otherwise. An inconsistent message was given by the colleague who took the call.
It is the 26/01/22 and the item has not been delivered. I have not received a follow up call either. This is why I have given a bad 1 star rating

26 de janeiro de 2022
logotipo da Valve Kings

Resposta da Valve Kings

Hi Dayle,

We are sorry that you have experienced a subpar experience, this is not our usual service and we always inspire to improve.

Regarding your situation. We originally shipped your order on the 4th of January for delivery on the 5th, however the couriers managed to lose your parcel. The couriers had not advised us that they had lost the parcel but when you contacted us, we actioned it as quickly as possible. We were not able to offer an immediate replacement due to this being a branded product zero UK stock availability. We advised that stock would be available again on the week starting the 24th with expected delivery at some point that week. We were not able to give an exact delivery date due the current issue in the shipping ports.

The item has come back into stock this morning and your order was collected this afternoon by the courier and will be with you tomorrow. We have emailed your tracking information directly to you.

Once again, many apologies.

Kind regards,
Valve Kings

Avaliado com 1 de um total de 5 estrelas

Failed to acknowledge the cancellation…

Failed to acknowledge the cancellation placed a few miuntes after palcing order, which was in erro and dispatched the good, despit being on holida and being unconractable.

3 de janeiro de 2022
logotipo da Valve Kings

Resposta da Valve Kings

Hi Harris,
I have looked into your order and can see you placed the order on the 27th of December. We shipped your order on the 29th as this was the only working day we were open during the festive period. You notified us that the you would like to cancel your order on the 30th a few hours after the item had been delivered. We did email you on the 4th of January our first day back advising that you can return your item for a refund. We received no prior or further contact from yourself.

If you would still like to return the item feel free to get in touch with us via email or over the phone on 01745 341685.

Kind regards,
Valve Kings

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