Van Monster - Wakefield Avaliações 

116
O TrustScore é 4.5 de um total de 5

4,7

675 Leeds Road, Outwood, WF1 2LU Wakefield, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed a van at pretty short notice. Chris supported me through the options around the country to fit my requirements and ended up moving one from down south. Once in Wakefield it was inspected, cle... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were buying a car rather than a van from Van monster. Lewis was excellent. His communication was great, he was honest and personable and he kept us informed throughout. No hard sell. The process wa... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer care from Lewis and Chris, at Wakefield Van Monster, 5 stars all round. They explained everything in detail when my husband purchased his new 2nd hand motor, an absolute gem, in go... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lewis at van monster Wakefield was an absolute legend. Helped, assisted, and went through every step.


Detalhes da empresa

  1. Concessionária de caminhões usados
  2. Concessionária de veículos motorizados

Escrito pela empresa

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Escrito pela empresa

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Informações de contato

  • 675 Leeds Road, Outwood, WF1 2LU, Wakefield, Reino Unido

  • 01924 680 095

4,7

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(116)

243 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Definitely recommend

Chris helped me get my second car, the whole experience was really easy and straightforward and Chris was helpful and friendly, would definitely buy here again.

10 de julho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thanks for the recommendation.

Avaliado com 5 de um total de 5 estrelas

Absolute star Lewis Bingham

Absolute star Lewis Bingham. From the moment we arrived at the showroom Lewis was the perfect salesman. Explained everything in detail about the car I was interested in buying. No pushiness lots of patience. Anything that concerned us was dealt with. Each document we signed was completed after Lewis went through every detail. I would recommend Lewis to all my friends when looking for a car and all the other staff employed. Next time I visit hope he will have achieved a management post in the company which I am sure he deserves, As a retired teacher I will give him 5 merit stars

17 de julho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Great feedback. Thank you.

Avaliado com 5 de um total de 5 estrelas

Lewis at Van Monster was very helpful…

Lewis at Van Monster was very helpful and nothing was too much trouble in helping me decide which van was the right one for me.
The buying process was seamless and the van delivered to me at a convenient time a week later.

26 de junho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Great feedback. Thanks.

Avaliado com 5 de um total de 5 estrelas

Brilliant

Kept in contact with me about the car I wanted, gave me all the information I asked for, nice welcoming and friendly.
Not pushing me to buy very relaxed atmosphere.

28 de junho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the review.

Avaliado com 5 de um total de 5 estrelas

Great customer service

From the start to the finish. The whole experience was brilliant. Chris kept me up to date throughout my purchase of my new car. Chris also gave good advice which made the purchase go through without any delays. Road tax and log book were all sorted at the dealership 10/10

25 de junho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Great feedback. Thank you.

Avaliado com 5 de um total de 5 estrelas

Outstanding car purchasing experience

I thought that cars could be delivered for a test drive, but there is a charge for this I was unaware of. I wanted to drive two of the same car, but with different engines. Chris was extremely useful on the phone, and organised for me to test drive one of the exact models I was after, and a similar car with the other engine type.

When I arrived for the test drives, I had Chris again who was an exemplary salesman, there was no pressure at all and he was extremely personable and good to talk to. Once I had completed the test drives and was humming and ahhing about the cars, he still didn't push me at all but still provided useful input, which I greatly appreciate.

Amazing experience, and I ended up buying the next day.

11 de junho de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thanks for the review.

Avaliado com 5 de um total de 5 estrelas

Probably the best customer service I’ve ever had

So I bought a van from Van Monster Wakefield and the sales guy Lewis was very helpful helping me source the specific van I needed. I bought that van, got a great price for my car part exchange which was more than any other garage offering by a substantial amount. Very happy. However I had 5 issues with the van in total, 4 were for ad blue which is common for this model van but the warranty they gave me sorted it out each time. Unfortunately the van then had quite a serious issue prompting a complaint from myself to van monster Wakefield. They answered very promptly and couldn’t be more helpful. Mark Frazer offered to exchange the van for a newer model at no extra cost to me and also refunded the amount I paid for a van rental while mine was out of action and also agreed to pay for the new van to be sign written.

They went above and beyond what I expected and have certainly secured my customer when I need a new van in a few years! Amazing service.

4 de maio de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the review. Glad we sorted the problems.

Avaliado com 5 de um total de 5 estrelas

Chris from van.monster Wajefield was very…efficient and friendly

Chris from van.monster was very efficient and certainly took the time to go through all our options. Also when my husband and I buy a car we find often, even though I am the main driver they just ask my husband opinion. Chris did not do this, he spoke to us both which was great.

22 de maio de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the feedback and review.

Avaliado com 5 de um total de 5 estrelas

Went looking for a van with no…

Went looking for a van with no knowlodge or exeprience, visited a few locations before and after visiting Van Monster..Met a salesman called Lewis Bingham during our first to visit to Van Monster. Lewis was very helpfull which finaly resulted in us returning to him at Van Monster to purchase a van from him....Great product, and excelent service from Lewis.

4 de abril de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Great review thanks for the feedback.

Avaliado com 5 de um total de 5 estrelas

Professional service

I received fantastic customer service from Lewis @ Wakefield. He was very helpful and informative which filled me with confidence when purchasing a vehicle from Van Monster.
Even after the purchase, if I had any issues Lewis was more than happy to help with any proceedings.
Thanks Lewis !

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the review so glad you had a great service.

Avaliado com 5 de um total de 5 estrelas

Buying a van is a minefield but this…

Buying a van is a minefield but this place is legit and sells good vans for good prices with a good customer service would definitely recommend and use them again when getting a new van.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

thank you for your review and recommendation.

Avaliado com 5 de um total de 5 estrelas

Brilliant service from Lewis

Brilliant service from Lewis. Kept me up to date all through to the exchange. Love our new van and will definitely not go anywhere else. Thanks again, Neil

20 de março de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the review.

Avaliado com 5 de um total de 5 estrelas

I was apprehensive about buying a…

I was apprehensive about buying a secondhand vehicle online but it could not have gone any more smoothly or faster.

7 de fevereiro de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you Mike, we hope you are delighted with your purchase.

Avaliado com 5 de um total de 5 estrelas

Excellent buying experience

The firm have a clear process for dealing with suppling a car or van. The process is completely centred around the client or customer experience. I was given clear estimates of time, what came next, phone calls back and appointment times. Everything was very smooth, I'd say perfect buying experience.

Lewis from Wakefield branch looked after us, very knowledgeable, respectful and professional. A+ Excellent

3 de fevereiro de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for taking the time to provide this positive feedback, we really do appreciate it and pass on every comment.

Avaliado com 5 de um total de 5 estrelas

The sales executive who dealt with us is a perfect gentleman who did a realy good job of explaining the process and completing the deal. …

The sales executive who dealt with us "Chris Evans" was first rate as was the rest of the team there, they made us weclcome and explained everything about the process and the required paperwork to complete the transaction. When I next purchase a vehicle Van Monster will be the first place I will look and I will be recommending them to my friends and family.

15 de janeiro de 2024
Avaliação não solicitada
logotipo da Van Monster - Wakefield

Resposta da Van Monster - Wakefield

Thank you for the review and recommendation.

Avaliado com 5 de um total de 5 estrelas

Shout out to Lewis!

I was abit spectical buying a vehicle from anywhere other than a main dealership however Lewis made sure that I had all the information I needed (without asking) before I went ahead.

Lewis wasn't one of those salesman who put pressure on you to purchade and he made sure that everything went smoothly. He was always available to answer any questions I had and is credit to the company!

19 de dezembro de 2023
Avaliação não solicitada

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