Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais
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Veja o que dizem as avaliações
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais
A empresa respondeu
I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Ver mais
Detalhes da empresa
Escrito pela empresa
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Informações de contato
3 Sagar St, M8 8EU, Manchester, Reino Unido
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,4
Excelente
317 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic company
Fantastic company. Super fast delivery. I order frequently and have never been disappointed. More than happy to highly recommend 😊
2 de janeiro de 2026
Avaliação não solicitada
They have a great range very easy to…
They have a great range very easy to find and order what you want and fast delivery
5 de janeiro de 2026
Avaliação não solicitada
It was a good idea to have shipping…
It was a good idea to have shipping protection, I do think its a shame that you have to feel you need it after all your order shouldn't go missing ?.
But my previous order did go missing Evri said delivered to my address on 24th December but it wasn't, it did however turn up two days ago .But I did get shipping insurance in case it happened again.The website its self is very good and shipping your orders quickly and vapes are great and good value for money thankyou .
4 de janeiro de 2026
Avaliação não solicitada
Always a good service.
Always a good service.
Great value, quick delivery.
19 de dezembro de 2025
Avaliação não solicitada
Sent out the wrong vapes
Sent out the wrong vapes. Spoke to customer service and the best they could offer was 30% back in store credit. Won't be using this company again
14 de dezembro de 2025
Avaliação não solicitada
Purchased several orders and always…
Purchased several orders and always received well wrapped..Customer service was a great help and great prices and a good range of vapes and flavours
12 de dezembro de 2025
Avaliação não solicitada
very poor quality and service
costumer services very poor they have contact number which doesn't even work plus it says next day delivery I order Saturday it came on Tuesday so this next day delivery
6 de dezembro de 2025
Avaliação não solicitada
Apple blackcurrant nic liquid
First time I've tried this flavour & it it nice flavour & satisfying.
Will definitely purchase again.
Also I've been using Vape360 for quite some time & I am very happy with the service. I do not use any other company cos Vape 360 is the better one
12 de dezembro de 2025
Avaliação não solicitada
Order Not Received & No Response from Vape360
Have been using Vape360 for a couple of months but I am frustrated at my latest experience. My order was allegedly shipped on 4th December but as of today 8th December the Royal Mail Tracking is still showing item not received!! I have tried 3 times to find out what is happening including via WhatsApp but 0 reply!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We did respond to your email, and we can confirm your order has now been delivered. The delay was caused by the courier’s weekend schedule and peak-season backlog. We sincerely apologise for the inconvenience.
If you need any more help, please email us at contact@vape360.co.uk
Regards,
Team Vape 360
My last order took 5 days until I…
My last order took 5 days until I finely received the order. And as I had to pay with my uber account my 2 vapes cost me nearly £40 . So I hope you understand my disappointment with the order.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're sorry to hear about the delay with your recent order. Due to the courier’s peak-season backlog, some deliveries have been taking longer than usual.
Please share your order number with us at contact@vape360.co.uk
so we can investigate this further and help avoid such issues in the future.
Regards,
Team Vape 360
Definitely recommend this company
Definitely recommend this company, very helpful, and fast delivery, will definitely purchase more products from them.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your kind words! We're glad to hear you were happy with our service and fast delivery. We truly appreciate your support and look forward to serving you again.
Regards,
Team Vape 360
Always great service,very quick…
Always great service,very quick delivery usually within 48 hours of ordering.
7 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for the wonderful feedback! We're delighted that you found our service helpful and your delivery quick. We appreciate your trust and can’t wait to have you shop with us again.
Regards,
Team Vape 360
Never anyproblems with orders and…
Never anyproblems with orders and deliveries very efficient so 100% happy with them
28 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for taking the time to leave such a lovely review. We’re happy to hear everything went well with your order. Your support means a lot to us!
Regards,
Team Vape 360
My order was lost by Evri
My order was lost by Evri, contacted customer service at vape360 and a replacement order was sent out the same day. Wonderful customer service!
24 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We really appreciate your feedback! We're pleased that you received fast delivery and had a positive experience overall. Looking forward to assisting you again soon.
Regards,
Team Vape 360
Good range of flavours
Good range of flavours. Excellent seller would recommend highly.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're glad you enjoyed our range of flavours. We truly appreciate your recommendation.
Regards,
Team Vape 360
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're delighted to hear you loved it — your support means a lot to us.
Regards,
Team Vape 360
Excellent customer service
Excellent customer service, they accidentally sent me the wrong order and it was over £100 as soon as I contacted them to say they had sent me the wrong flavour they resent the correct order and it arrived the next day
Even Before I returned the large order that was sent
Would definitely recommend this service
10/10 excellent communication staff are lovely and friendly
18 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your lovely review. As a small family-run business, we genuinely care about every customer, and we always do our very best to make things right. We're really glad we could quickly fix the mix-up and get the correct order to you the next day. Your kind words about our team truly mean a lot to us.
Thank you for recommending us — your support helps our little business grow.
Regards,
Team Vape 360
Can't give any higher praises pleasure
My experience i was blown away with how quick customer service got in touch with me. My items had been impounded wrongly by royal mail. They sorted my order out and even gave me extra vapes. Honestly over the moon with how great this company is for sure I will be of custom to them for the forseeable. Really really happy received my items in such a short space of time also. This company is going places hats off to them👏👏🙌
13 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your amazing feedback. As a small family-run business, we truly care about every order, so we were more than happy to help when Royal Mail held your parcel by mistake. We're glad we could sort it quickly and add a little extra for you.
Your kind words mean a lot to us and really motivate our small team. We're grateful for your support and happy to have you as part of the Vape 360 family.
Regards,
Team Vape 360
Quick and reliable service
Quick and reliable service, got exactly what I ordered on time
31 de outubro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're delighted to hear you received exactly what you ordered and on time. As a small family-run business, we truly appreciate your support.
Regards,
Team Vape 360
I had a issue with the delivery company…
I had a issue with the delivery company they gave it to a neighbor instead and only received it Monday in the end but wasn't any fault to this vape company, they delivered in time,it was packaged well and the coils are good exactly what I normally use and a very good price thank you
5 de novembro de 2025
Avaliação não solicitada
Resposta da Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for sharing your experience. We're sorry to hear the delivery company handed your parcel to a neighbour, but we're glad it still reached you safely in the end. We really appreciate your kind words about our packaging, products, and prices — it means a lot to us as a small family-run business.
Thank you for your support.
Regards,
Team Vape 360
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