The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... Ver mais
A empresa respondeu
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... Ver mais
A empresa respondeu
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Informações de contato
Reino Unido
- vapegala.co.uk
4,3
Excelente
179 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Had 2 broken vapes sent to me but once…
Had 2 broken vapes sent to me but once I complained they sent me out two replacements
15 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Great service and prices
They lost the delivery but made a very hastey recovery and did a great job helping get the order back out without any hassle would definitely recommend as great prices and serviced too
10 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
We're thrilled to see your 5-star review! Thank you for sharing your positive feedback. It's truly rewarding to know that we've provided a service that deserves such high praise. Your satisfaction is our top priority, and we're here to help anytime you need us. Thanks again, and we hope to serve you again soon!
My issue was resolved quick
9 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Very good service always deal with…
Very good service always deal with problems very quickly I am much appreciated for the quick response
7 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Always on hand to answer any queries…
Always on hand to answer any queries quickly and the vapes arrive in good time
6 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
Had a faulty device
Had a faulty device, I got in touch and was quickly answered, the device is on it's on way. Service was excellent, thank you for making it easy to deal with the problem
3 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
We're thrilled to see your 5-star review! Thank you for sharing your positive feedback. It's truly rewarding to know that we've provided a service that deserves such high praise. Your satisfaction is our top priority, and we're here to help anytime you need us. Thanks again, and we hope to serve you again soon!
Customer Service
Quickly looked into my problem and sorted it within the day. Really fast and reliable. I order every month and they are always so considerate
2 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Very good products and helpful staff no…
Very good products and helpful staff no problems at all
2 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Very professional
Very professional.
Any issues and questions were sorted immediately and appropriately.
1 de março de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Wow! Your 5-star review made our day! We're delighted to know that you had such a great experience with our product/service. Your feedback is invaluable to us, and it motivates us to maintain our high standards. Thank you for choosing us, and we look forward to being of assistance to you in the future!
Good customer service
24 de fevereiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
ordered 4 x 3500 puff vapes -elux…
Update
Vape gala have been in touch,and it's reassuring to see thyre bothered about negative reviews.
I have changed my rating from 1 star to 4 as they have given me store credit for the amount I spent on the previous duff products.
So will see how I get in with my next order.
They have assured me they are talking to their supplier regarding the issue so ,I can't say fairer than that.
Jury is out at the moment till I receive my next order. Cheers
ordered 4 x 3500 puff vapes -elux bombs.
arrived OK
1st 2 lasted around same time as a 600 puff but hardly any taste and difficult to draw down on.
3rd one would only work intermittently and lasted half a day.
4 th battery gave up after 20 puffs.
tried emailing support.unable to as kept getting error message saying server wasn't configured at their end.
suspect strongly that products are fakes.
absolute chap experience.
I advise all not to buy from these unless you like gambling.
13 de janeiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Hey Gary,
Thank you for your feedback. First of all I am really sorry about your experience with our products. Normally these products work great but unfortunately on this occasion they did not reach their high standards.
However, I will be getting in touch with you through WhatsApp and will have this resolved for you asap
Kind regards,
Sam
Good company
Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of address for security purposes. After uploading the all necessary documents received my order. Good customer service, really care about the company and feedback from the clients. Great range of products and fast delivery.
11 de janeiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Hello Alex,
Our system flagged your order and when this happens we are usually required to ask the customer to verify their identity and share the proof of transaction. We do this to make sure everyone is protected. Moreover, your refund has been processed and the money should be back on your card. The total amount refunded was £191.69
Please let us know if there is anything else we could do for you today.
Kind regards,
Sam
I have placed orders from Vape Gala…
I have placed two orders from Vape Gala now, and I've been very happy with the service, so there have been no problems at all. Fast shipping, great products and all genuine too. Customer service has been fast to reply to messages and always helpful. Highly recommend Vape Gala!
9 de janeiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Hey Roses,
Thank you so much for your amazing 5-star review! We're really glad to hear that you've been happy with both your orders and our service. It means a lot to us to know you're satisfied with the fast shipping, genuine products, and support from our team.
We truly appreciate your recommendation and look forward to serving you again soon!
Best regards,
Vape Gala Team
SCAM
placed a order on 04/01/23 still has not arrived.
email and whatapp no reply
spent over £100
recieved a email asking for
picture of driving licence
pictures of utility bill
transaction screenshot or bank statement
clearly its a scam
4 de janeiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Hello Kadey,
Thank you for your feedback. But I can see that your order was collected by you from the Local Post Office. Please advise if this was the case.
Thank you.
Kind regards,
Sam
Got recommended to order vapes from…
Got recommended to order vapes from here so thought give it a try. They came within two days everything I ordered got delivered can’t fault it.
4 de janeiro de 2023
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for your amazing review! We're thrilled to hear that you had a 5-star experience with us. It's customers like you that inspire us to do our best every day. We appreciate your support and look forward to serving you again soon!
Excellent customer service
Quick service, used multiple times because have great offers and variety!
Had 1 issue with faulty vape (this does happen) watsapped them within 10 mins problem resolved.
Very happy customer
20 de dezembro de 2022
Avaliação não solicitada
Resposta da vapegala.co.uk
Apologies for the faulty one! Thank you for your wonderful feedback and 5 stars.
difficulties
the service was amazing any difficulties and they sort it out asap
12 de dezembro de 2022
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
Online scam, wanting your personal details Avoid !
Placed an order for 12 Vapes, took the money and had an order confirmation e mail, all seemed good and legit.
Three days later they e mail me asking for pics of driving licence or passport, proof of address, bank statement showing the transaction or the card used to pay with before they can dispatch ? At no time on the website did it say this would be required !
Only an idiot would send all that personal information over to somebody in an e mail, you’re basically asking for identity fraud ! Ridiculous for them to think that is acceptable, now I am awaiting a refund, had to contact my card provider as I don’t trust them to do it. Avoid !
5 de dezembro de 2022
Avaliação não solicitada
Resposta da vapegala.co.uk
Thanks for your feedback. We have already resolved your issue and refunded the amount back to your account. please let us know if there is anything else we could do for you.
Amazing customer support,
25 de novembro de 2022
Avaliação não solicitada
Resposta da vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Very good customer service and quick…
Very good customer service and quick response
24 de novembro de 2022
Avaliação não solicitada
Resposta da vapegala.co.uk
Thank you for your wonderful feedback and 5 stars.
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