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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February... Ver mais

Avaliado com 4 de um total de 5 estrelas

Was looking for zero nicotine and actually found a good selection finally. Shipping not too pricey. 1of3 vapes received within a few days in the original box. The other 2 I'm not sure what's happening... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... Ver mais

Avaliado com 5 de um total de 5 estrelas

Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos

Sobre Vaper Store

Escrito pela empresa

Have an issue? Contact us first

We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.

About Vaper Store

Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.

Our Product Range

Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.

Age Verification

As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.

Customer Service

Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.

Overal Trust Score

The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.

Our Gratitude

We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.

Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

592 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Vapes are good, store is unprofessional

Vapes are good and richly flavoured. However, the store is managed by unprofessionals. I ordered on 1 August and paid an extra for one day of shipping. When I was expecting a dispatched email the next day, I got nothing. Then I emailed them and got no response. I got an automatic dispatch email 4 days later, but there was no explanation. Even this day, they ignored my email and did not respond.

5 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

I paid for express delivery

I paid for express delivery, 8 days later my order still hasn't been despatched. I've emailed them and still no response. When I've used them previously they were good, but will not use them again now

5 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

Took a week to notify me an item I…

Took a week to notify me an item I ordered was out of stock. They then told me they had another flavour in so I just asked for one of those. Took 2 weeks to arrive and when it arrived the product that I asked for it to be replaced with wasn't in the parcel. Won't be ordering again

26 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great product

Great product, have already ordered again from vaper store. Delivery was abit delayed but that was Royal Mail error.

1 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Five stars

Five stars
thanks

22 de julho de 2024
logotipo da Vaper Store

Resposta da Vaper Store

Thanks for the appreciation ❤️

Avaliado com 1 de um total de 5 estrelas

My order never arrived

My order never arrived, I raised this to them and they didn’t care! They wouldn’t give me a refund either. Terrible company

15 de julho de 2024
logotipo da Vaper Store

Resposta da Vaper Store

Hi Sarah, please contact customer support via email ASAP and we'll get this chased up for you. Thanks

Avaliado com 3 de um total de 5 estrelas

they didn't all work!

delivery was speedy. The vapes were intact and well-packaged. The only downfall was they didn't all work, there were 2 that wouldn't work. I know they are cheap but I expected them to work. Still get what you pay for I suppose, I will know better next time. I'm not sure if I will order from here again, probably won't.

12 de julho de 2024
logotipo da Vaper Store

Resposta da Vaper Store

Hi Helen, please contact customer support via email and we'll try to get this sorted for you.

Avaliado com 5 de um total de 5 estrelas

All good here

Good selection of products with reasonable prices, and quickly dispatched.

15 de julho de 2024
logotipo da Vaper Store

Resposta da Vaper Store

Thanks for the appreciation ❤️

Avaliado com 3 de um total de 5 estrelas

Ordered 2nr Zeltu X2 Not Recieved

I had ordered 2nr Zeltu X2 kits on 9th July, did not receive this for a week, so sent two emails enquirying about my order, did not get any response, I then tracked via the Shop app and it shows my order ws delivered to someone in Croyden, when I live in Stanmore, further attempts to contact Vaper Store via email and call to which there is no response, is this a legit company?

19 de julho de 2024
Avaliação não solicitada
logotipo da Vaper Store

Resposta da Vaper Store

Hi RB, please contact our customer support team ASAP if still not received. Thanks

Avaliado com 5 de um total de 5 estrelas

Quick and easy to use website

Quick and easy to use website, great product, nice flavour CBD vape that is good value for money.

10 de julho de 2024
Avaliação não solicitada
logotipo da Vaper Store

Resposta da Vaper Store

Thanks for the appreciation ❤️

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