Vaping.com Avaliações 

1.141
•
O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They shipped my package then intercepted it claiming I committed a fraud and UPS placed a delay on the tracking progress. I committed no fraud and they gladly took my money. Once they do this you hav... Ver mais

Avaliado com 1 de um total de 5 estrelas

Well I was told from UPS that my package was a fraud and I would need to get my refund back. But I don't know how to get ahold of customer service. No one answers on the chat and I called the number t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100% I bought a v... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I got scared after ordering because of the poor reviews, which I didn't check prior to ordering, but I will say that I'm very pleasently surprised. The vapes arrived on time and in perfect working ord... Ver mais

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. também em
  3. Tabacaria

Escrito pela empresa

At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,3

Todas as avaliações

(1.141)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

support was accommodating for my mistake

I haven't received my order yet, but I realized I ordered the wrong pods a few hours after I placed my order. So I emailed support and asked them if it would be possible to exchange the wrong pods I ordered for the same dollar amount in the correct pods I needed, or if they could cancel/refund me for store credit (since I was planning to buy the correct pods from them anyway), and Taylor got back to me in under 12 hours and told me my order was cancelled and my debit card would be refunded in a few days. Fortunately I had enough money to go ahead and order the right pods so I'll probably write another review when they come in. Btw: I know it sucks having to wait for your card to get refunded but as someone who works in a place where we often have to delete card swipes I understand that that sort of thing is out of the control of the store and often has way more to do with your bank than the person refunding you. And I want to mention that I needed to change/cancel my order because of a mistake that *I* made so I appreciate that customer support was willing to accommodate me.

8 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you for the review; I'm pleased to hear we were able to help you with your cancelation. Please reach out if we can be of any assistance in the future.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

Will Continue To Buy For Sure!!!

I've made many purchases of Beco Mesh Disposable Vaptios and they are by far the absolute best! Great flavors - my favorite is the Blueberry Raspberry. Awesome value and never had a "dud."

6 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you for the review; we are pleased you like the products.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

This is my first AIO and I'm pleasantly…

This is my first AIO and I'm pleasantly pleased. Easy to use from charging to loading with juice to replacing coils. This is a must have for beginners like myself.

6 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thanks, Cory, Glad to hear you are enjoying your purchase.

Vaping.com
Support Team

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM VAPING.com

DO NOT BUY FROM VAPING.com
The delivery company they use is ridiculous… they tried to deliver to the wrong address one time and it has taken over 2 months and I still haven’t received my refund… customer service sucks just as bad

5 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Christina,

Please can I ask you to contact Chris via support@vaping.com so I can assist you? I believe Sam is helping you with the refund after a failed delivery. We have responded to all emails and provided instructions on the refund. Please send me an email so we can clear up any confusion.

Vaping.com
Support Team

Avaliado com 1 de um total de 5 estrelas

NEVER RECEIVED!!!!!!!!

I am seriously disappointed in this company. You’re asking for a review on a product that I never received. After lodging a complaint was assured shipment was on the way…still NEVER RECEIVED!!!!! Will never purchase from or recommend this site again!!!!

3 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Cathe,

Thank you for getting in touch with us again. I'm pleased to see Sam has been assisting you with your reshipment. We are sorry you did not receive the first order. The carrier indicated they delivered this on March 26th. We include Route delivery protection on all orders for this reason. The reshipment is on its way, and the tracking was updated on April 1st. I am confident it will reach you shortly. We will continue to track the order to ensure this issue is resolved.

Vaping.com
Support Team

UPDATE: I'm pleased to see the replacement order was successfully delivered and signed by you on April 5th (6 business days after shipment). We will always resolve issues such as this.

Avaliado com 1 de um total de 5 estrelas

My order never came

My order never came. Terrible customer service. Don’t buy from this website.

1 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Savannah,

Please can I ask you to contact Chris at support@vaping.com so we can get this resolved asap? The number you have quoted is a Route Delivery Protection order number. We always fix customer issues, and I want to get this looked into promptly.

Vaping.com
Support Team

Update: Hi Savannah, I was able to locate your order by contacting Route. I have emailed you directly to resolve this. The tracking tells us it was delivered on March 10th. Route insured your package, so a resolution could have easily been found if it had been stolen. We are always available at support@vaping.com to answer your questions. Please reply directly to Chris for further help.

Avaliado com 1 de um total de 5 estrelas

Do not use them.

I ordered some fluid back in February. After waiting a month, because I read the reviews (about how it takes forever but you eventually get it), I get impatient. I emailed support two weeks ago. They assured me it would be delivered by the end of the week and if not to let them know. Well. It didn’t arrive. I let them know. Got no response. Asked for a refund, still no response. Avoid this company like the plague. They had the audacity to ask me to review these products?!?! How do I review something I’ve not even received?!?! I would love to give my opinions about the fluids. Unfortunately, I can’t. I don’t know what happened but I’m over it. I want what I paid them back and to be done with them.
Avoid. 0/10. Do not recommend.

1 de abril de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Brandon,

Thank you so much for getting in contact with us. Since discovering the package was being shipped to a military base, a full refund has been issued to your original payment method. Unfortunately, this is not possible via our carriers. The carrier returned the original order to our warehouse after the unsuccessful delivery attempts, and it was only then that we discovered the problem. We are truly sorry it took so long to get to the bottom of this. We have since updated our shipping zip list to prevent orders from being placed to this zip in the future. Please can you confirm to Taylor via email when you have received the full refund? We always act with our best intentions and are genuinely sorry this was not flagged earlier.

Vaping.com
Support Team

Avaliado com 1 de um total de 5 estrelas

The run around

I've been ordering with vaping.com for almost a year. Although the quality of products is up there, the shipping and complaint departments have some work to do. I made an order back in January of this year. The order was delayed and ended up having an attempted delivery while I was out of town on vacation. There was a note left on my door to email the shipping company. I did, promptly. I never received a response. I've reached out to vaping.com and route to either obtain my shipment or to get my money back. Both companies always refer me to the other. The lack of accountability, transparency, and mishandling of my products/money has made it clear to me that this company is not trustworthy enough to have my business. I should be able to obtain my money for services not rendered, but it appears that as long as they toss you over to the shipping/insuring company enough times that you will eventually give up and allow vaping.com to keep the profit.

31 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Kate,

Please can I ask you to contact Chris directly via Support@vaping.com so we can resolve this for you? Your comments sadden us deeply as the information is incorrect. We always fix situations for our customers, but if something has been overlooked, we will resolve it ASAP. Thank you once again for contacting us.

We look forward to finding a prompt resolution.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

A well earned 5 star

Leaving a 5 star rating. While I did run into some issues, some of which out of their control, the problem was rectified in a timely manner. I was put at ease with the issue through the great customer care. I will shop here again.

30 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you, Mike. Please reach out if we can assist in the future.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

I've ordered from here several times…

I've ordered from here several times with no problems at all. This last order however was a disaster. Several weeks had gone by and I realized I never received my order. I reached out to customer service for an update. I was told that my order never shipped because the items were not in stock. I was offered a full refund. The problem is, I ordered these specific items at that specific time because they were on sale. I waited a few more days and just did the refund. Once I placed the new order, the customer service rep told me he/she would keep an eye on it. They did. My replacement order arrived in a timely manner. Props to Taylor for handling all of that for me. I was given a 20% coupon code to use for this order. That was nice, but it still made it more expensive then when I had originally placed the order. That's the reason for only 3 stars. I understand that mistakes happen. It was just unfortunate that I had to pay for THEIR mistake.

Update: At the end of this process, vaping com made it right. They shipped my replacement order very quickly, AND refunded me the difference. Well done. Special shout out to Taylor.

29 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

I appreciate your understanding William. I am happy to see we resolved this for you. Please let us know if we can help further assist you.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience..easy to order and great product when it arrived

28 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you for the review. We are happy you are enjoy the products

Avaliado com 1 de um total de 5 estrelas

If you like getting ripped off

If you like getting ripped off, do business with these people. I ordered something from them over a month ago. One excuse after another. Still never have received merchandise, charge me and never sent it to me. Awful awful awful awful

27 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Brian, Thanks for getting in contact with us. I have asked a supervisor to reach out to ensure you are receiving our emails. I can see the first order was deemed lost by the carrier, so we arranged for a reshipment via Route. The replacement is on its way to you and will be with you shortly. We are very sorry for the loss; we offer complimentary delivery protection on all orders for this exact reason.

We look forward to you receiving your order and resolving this situation.

Vaping.com
Support Team

I'm happy to see your order was delivered and signed for by you. Please respond to Sam or Taylor directly if you have any further concerns.

Avaliado com 1 de um total de 5 estrelas

WARNING! Do NOT buy from here!!

If I could leave zero stars I would. I received the Sky Solo vape and when I try to use it the tip got so hot I couldn’t keep my lips on it. I wrote the company immediately after buying and trying it and they responded and asked I take a picture of it lol umm ok. So I sent a picture and they said they would help me troubleshoot it lol, I haven’t heard a thing back after sending multiple emails. I will be contacting my credit card company now to file a charge back against these frauds.

27 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi James,

We are sorry for the delay in getting this resolved. We were waiting on the manufacturer to offer some recommendations to fix this for you. I have emailed you directly with confirmation of a refund. Please respond directly if you have any further questions.

Sincerely,

Vaping.com
Support Team

Avaliado com 1 de um total de 5 estrelas

Delivery time 3 weeks long… old juice...

Delivery time was close to 3 weeks long from order placement. Both of the salt nic products I purchased were stale and flavorless as its production date was over a year old. Won't be ordering from here ever again.

26 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Dylan, Thank you for getting in contact with us. At check out, we state that the delivery time can be up to 15 business days from dispatch. Your order was shipped on February 24th within 24 hours of placement and arrived 9 business days later on March 9th. I've asked one of our agents to contact you directly to find more info on the two brands you purchased. We are always available to answer any questions you may have at support@vaping.com. Please can I ask you to respond directly to the email?

Vaping.com
Support Team

Update: Please reply to Taylor's email directly when you have a minute. We are keen to get this looked into and resolved.

Avaliado com 5 de um total de 5 estrelas

Fling E-cig-I’m loving It!

I just received my second order of the Menthol Flings. I love them! I have not had a regular cigarette in over 2 weeks (and I was a two pack a day smoker)!
The Fling E-cig is so similar to the real thing. Puts out a good amount of vape and feels like I’m taking a drag from a real cigarette. I did cough a bit on the first few drags, but that was part of learning how to use it. I love the convenience of it being disposable. I started with the 5.4% and just received the 3.6%. I’m trying to cut down on the nicotine and this product is perfect for that.

26 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thanks for the review Dawn, We are happy you enjoy the products.

Avaliado com 5 de um total de 5 estrelas

Customer service has been awesome

Customer service has been awesome. Alex is always very helpful. This best online vaping store I have found yet. I highly recommend giving this a try. Shipping is pretty quick.

24 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you, Doug. I will pass on the comments to Alex. Please let us know if you need anything from us.

Vaping.com
Support Team

Avaliado com 4 de um total de 5 estrelas

Taylor is extremely helpful

Taylor is extremely helpful, kind, and professional! I cannot speak on the order yet as I haven't received it. There was some issues with shipping and Taylor got it reprocessed for me. Hopefully I receive my order soon.

21 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Hi Ashleigh, Thank you for the review. I will pass on the comments to Taylor. I am pleased to hear you are being looked after. Taylor will continue to check in on the order until delivery.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

Great Place for Vape Supplies and Great Customer Support

Vape.com is a great place to order your supplies through. The customer service is great. Although there is some delivery issues due to shipping companies, they were still able to get me my products. I love using this site for my vape needs.

18 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thank you, Steven; I'm happy to see Sam was able to help you with your questions. Glad to see the package was delivered.

Vaping.com
Support Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

14 de março de 2022
Avaliação não solicitada
logotipo da Vaping.com

Resposta da Vaping.com

Thanks, Jacob. We are always here to help if needed

Vaping.com
Support Team

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