They shipped my package then intercepted it claiming I committed a fraud and UPS placed a delay on the tracking progress. I committed no fraud and they gladly took my money. Once they do this you hav... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Well I was told from UPS that my package was a fraud and I would need to get my refund back. But I don't know how to get ahold of customer service. No one answers on the chat and I called the number t... Ver mais
Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100% I bought a v... Ver mais
A empresa respondeu
I got scared after ordering because of the poor reviews, which I didn't check prior to ordering, but I will say that I'm very pleasently surprised. The vapes arrived on time and in perfect working ord... Ver mais
Detalhes da empresa
Escrito pela empresa
At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.
Informações de contato
Reino Unido
- support@vaping.com
- vaping.com
2,3
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick support response
Very quick support response, they were incredibly professional and very ready to address any possible issues I had. I will definitely be using their services regularly.
6 de junho de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Dylan,
Thank you so much for the review. I'm happy we were able to assist you. Please get in touch if you need any further help.
Vaping.com
Support Team
overall Vaping dot com has excellent…customer service
overall Vaping dot com has excellent customer service,
Prompt,
helpful,
and understanding
I will say though, I do not feel their delivery company is very reliable, my recent package was returned too them because I was not home too sign for the package ( and I believe only one attempt was made by the service and they left no note or anything stating they even tried!) but Vaping,com itself gave me nothing but five star support with the issue, hopefully they will find a "better" service too use for the direct delivery segment of their transactions because this aspect is "vital" for them too Garner, the continued and loyal business they deserve from their customers~ thank you
3 de junho de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Gabriel, for the review. We are working with our carriers to improve the service they offer. We appreciate the time you took to provide your feedback, and thank you for acknowledging the care we have for our customers. Please reply to Sam or Taylor if we can assist with anything further.
Vaping.com
Support Team
Crappy customer service and shipping
I ordered on the 1st. Had to contact the tracking company 5 times to do updates. Finally got product on 27th. Shipping says 5-15 days. It took 20 days. Nothing done about it except sorry, we'll update soon.
Edit after reply-- once again, it took 20 days. Last I checked, 20 business days is MORE than 15 business days.
1 de junho de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Sarah,
Thank you for contacting us again. I'm pleased to see Sam and Taylor assisted you with your enquires, and I am happy the package was delivered successfully. We are genuinely sorry for the delay experienced by the carrier. At checkout, we state that the delivery can take up to 15 business days, but most orders arrive a lot sooner than this. Please let us know if we can be of further assistance, and we hope you enjoy your products.
Vaping.com
Support Team
Excellent customer service
Excellent customer service. My order never arrived and they responded quickly and within 4 days my shipment arrived. Sam was very helpful and kept in touch all the process.
Thank you
Robert
31 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Robert,
Thank you for your review. We appreciate hearing feedback like this, and I will pass your comments on to Sam. Please let us know if we can be of further assistance.
Vaping.com
Support Team
My experience has been great
My experience has been great. My order was either lost or very delayed. My issue was corrected within days and I received my order promptly. Thanks so much 👍
26 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Denise,
Thank you for your kind words; I'm happy we were able to resolve your issue so promptly. Please let us know if you need any further assistance.
Vaping.com
Support Team
Compre un vape que a los dias presento…
Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100%
I bought a vape that presented failures after a few days... they attended to my claim right away, very kindly, and my money was refunded. Super responsible company. I recommend it 100%
26 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Raul; I'm happy we were able to assist you with your problem. Please let us know if you need further assistance.
Excellent company !!!
Excellent company !!!!
Ordered for first time a small issue with my account at first but issue was corrected within a couple of hrs ! Will definatley continue to use this company !
Dale
18 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Dale; we very much appreciate the review. Please let us know if we can ever assist in the future.
Vaping.com
Support Team
slow shipping process
Originally ordered on 4/28 the shipment information was received 4/29, order label created on 5/9 took 7 business days to create a label then it ships 5/10. Tells me its scheduled for delivery on 5/16. On 5/16 at 10:49 am the tracker tells me delivery rescheduled because no adult was there to sign, nobody has come knocked on my door or rang the door bell there was no delivery attempted. Same day 5/16 at 11:46 am the tracker tells me it’s on route for delivery. Same day still 5/16 at 7:46 pm tracker says delivery rescheduled no delivery attempt. Same day again 5/16 at 8:14 pm tracker says delivery attempted road closed. I’m not blaming vaping.com at all love the products but the shipping company is atrocious. Please vaping.com find a new shipping company.
17 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Tony,
I wanted to offer our sincere apologies for the loss of your delivery by the carrier. This is the reason we offer Route delivery protection with all orders. This is certainly not the service we aim to achieve for our customers and are doing everything possible to try and avoid this in the future. I can see that you were issued a full refund and that Sam has been assisting you. Please reach out directly to Sam if we can help further.
Vaping.com
Support Team
Great customer service
Great customer service. I had an issue with my account and Taylor went above and beyond to resolve my issue
6 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Donna; I'm happy we could assist you. Your order is en route and will be with you very soon.
Vaping.com
Support Team
Slow delivery
Still waiting for my order to arrive at the “final mail carrier” after 5 business days.
6 de maio de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi,
Thank you for reaching out to us. I can see your order was shipped within 24 hours of placement and is with the final mile carrier on its way to you. The average order arrives within 5 to 7 business days but can take 15. I am confident your package will be with you shortly. Our agents are available to assist if any issues arise.
Vaping.com
Support Team
Used to be amazing… not anymore.
Used to be amazing. Never EVER order from these people. Took weeks to get my package to the carrier then the carrier they're using for shipping is quite literally the worst customer experience I’ve ever had with a company. Unprofessional, lies, unfulfilled promises, never called me back, laughs at your troubles, and vaping.com won’t do SH** to fix it. I will be charging back my credit cards for this BS.
30 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Jacob,
Thank you for getting in contact with us. I'm pleased to see you are directly corresponding with Taylor and Chris. You placed the order on April 12th, and it was shipped and received by the carrier on April 15th. We insure all packages against loss with Route so a claim has been made on your behalf. I want to reassure you this will be resolved asap. Taylor will be in contact again tomorrow. We always assist our customers with any issues they experience and look forward to a swift resolution for you.
Vaping.com
Support Team
Always the best pricing and experience…
Always the best pricing and experience when ordering online. I have been a customer for 3 years and have never had a bad experience. Highly recommend.
28 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Thank you, Richard; we appreciate you taking the time to review us. Please reach out if we can ever be of assistance.
Vaping.com
Support Team
Unfortunately I didn’t like it,I return…
Unfortunately I didn’t like it,I return the package 3 weeks ago,I hope I will be rewarded.
Please could you check?
Best regards
28 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Nora, Thank you for getting in contact with us. Sorry to hear the White Cloud wasn't to your liking. This is a top-rated product by many of our customers. One of our agents has responded to your email directly. Please check for the reply.
Sincerely,
Vaping.com
Support Team
Update
Everyone stating that it takes forever to deliver it does so far I’ve waited 2 weeks one week it being with the shippers with a tracking number that does not track a thing it just says no date available I don’t care how good the product is this is not a business that I will be giving any money to again you would think they would choose another shipping company after everyone gives them a bad review because of them. UPDATE
Still waiting has been on a truck 2 days after waiting to get a shipping label for a week again I’ll never buy from here again and if you need things pretty quick or even in a normal time period you should not either
22 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Damian,
Thank you for getting in contact with us. I can see your order was placed on Good Friday, April 15th, and was shipped on April 18th to the We Ship Express Hub. The tracking was updated on April 21st as it is being transferred to the last-mile carrier. We do state at check out that orders can take up to 15 business days to arrive, but many are delivered a lot sooner. We will continue to monitor the order to ensure it reaches you asap.
Vaping.com
Support Team
Update: We are pleased to see the order was delivered on May 2nd; please let us know if we can assist you with any further questions. We wish you all the best.
Delivery was accurate and punctual the…
Delivery was accurate and punctual the last time. A big difference from before.
Kudos.
22 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Prudence,
Thank you for leaving a review; please let us know if we can assist in the future.
Vaping.com
Support Team
My experience was VERY poor
My experience was VERY poor. I never received my order and I am still waiting on getting my money back. I will never order from this site again.
21 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Troy,
Thank you for getting in contact with us. I can see a refund has been issued due to the order being unsuccessfully delivered. There does need to be an adult 21+ present to sign for the package. Sam has been in contact to confirm the refund; please reply directly to the email if you have further questions.
Vaping.com
Support Team
Never received package
Never received package. Wasn't available for signature. Last attempts on 1rst of April, and still have not received a refund.
21 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Jeff,
Thank you for getting in contact with us. I'm sorry to see that your order was marked return to sender after a failed delivery attempt. All packages do require an adult signature for a successful delivery. I have checked with the finance team and see the refund has been issued to your original payment method. Please respond directly to Taylor if you have any further questions.
Vaping.com
Support Team
Products from here are good but…
Products from here are good but shipping takes way too long to be a viable supplier. Last order was a month ago and still is not received. Previous order was left on doorstep with no signature although it states a signature is required (and included in shipping costs)
17 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi there,
Thank you so much for reaching out to us. We have emailed you directly to get this resolved asap. Please can I ask you to reply directly to Taylor?
Sincerely,
Vaping.com
Support Team
First of all I was not sent an email…
First of all I was not sent an email saying that it was on the way. Second of all I was not told that it was being delivered on a certain day. And then I was not told it was delivered. So now I'm sitting here waiting for my money back. I would like for you to do that pretty damn soon thank you.
13 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi Rebecca,
Thank you for getting in touch with us again. I have checked your order and can see a refund has been issued as your order was returned to our warehouse after failed delivery attempts. We are sorry if you did not receive tracking information; I can see it was sent to your email on February 28th when the order left our warehouse. Sometimes this goes into your spam folder. Sadly if no one is available to sign for the order, it does get returned as the law requires an adult signature for all vape product deliveries.
Please reply directly to Sam if you have any further questions.
Vaping.com
Support Team
Battery does not have adjutment and…
Battery does not have adjutment and coils burn out quickly have gone through several coils in a short period of time . glass tank broke and it was hard to replace it with seals that was included. Was wondering if you can send me a supply of coils for my dissatisfaction before my next order.
9 de abril de 2022
Avaliação não solicitada
Resposta da Vaping.com
Hi there,
Can I ask you to contact support@vaping.com attention of Chris? We will take a look at your issues for you. Thank you for reaching out. We are always available via the support email if you have any issues in the future.
Vaping.com
Support Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.