I didn't get my order and started…
I didn't get my order and started getting fraud on my CC after I tried to purchase from them
2 de março de 2026
Avaliação não solicitada
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2,6
Ruim
8 avaliações
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sub par purchase experience
After I placed my order I received an email that the color I ordered was out of stock. I sent my alternate choice. After never getting a tracking number I emailed and was informed they did not send me tracking information but package was on its way. I did receive it in a timely fashion however When my order arrived it was not either color I chose. Multiple emails to support were not returned. I would not do business with this company again.
4 de janeiro de 2026
Avaliação não solicitada
Great company
I've ordered a bunch from them and they have the best prices, the quickest shipping, and the best customer service of any of the vape companies I've dealt with. They are a top notch vendor with prices that slaughter almost everyone else. Even on brand new releases. I will always use them for anything I want that they carry. They've earned a loyal customer.
11 de outubro de 2025
Avaliação não solicitada
Slowest shipping ever
Slowest shipping ever. Worst online shopping experience of my life.
Placed order 8/28 (no warning of international shipping or delays).
2 weeks later and the shipment still stuck somewhere in Canada , but not yet in the USA.
Not recommended at all.
From their website “We ship from our warehouse in New Jersey or North Carolina using FedEx and USPS”.
For my order this was not true.
23 de agosto de 2025
Avaliação não solicitada
Resposta de Vaporizeusa
Thank you for sharing your feedback. We completely understand how frustrating shipping delays can be, and we’re sorry this experience didn’t meet your expectations.
This order was for a Canadian brand vaporizer, so it shipped from our Canadian warehouse. While we have never had customs delays for this item before, this shipment was unfortunately held longer than usual at the border. The good news is that it has now cleared customs and is in the USA, so it should be arriving shortly.
quality cannabis sesh gear; can pay with PayPal credit
Quick delivery with high end session gear that rips very well. I ordered the Venty back in August 2024 then a couple small bongs and some accessories shortly after. The Venty is totally awesome albeit at first I thought it was purely a gimmick. Regardless that would not be this retailer's fault which I have had great experiences with. I just cannot buy Hemp tbfh. Just as thca bud is too premature to really ignite how it should, it also tends to vape very poorly. Unless you have an Arizer or another chunky vape that can power through anything. Otherwise make sure you put Marijuana in the Venty. Only complaint bout it now is that I wish it would have a bigger bowl. That being said, I get the perfect (expected) amount of vapor now when I vape a bowl. This is especially true when I squish some bubble hash on top of a medium layer of bud with a thinner layer on top of the bubble hash. That way it milks. Same concept in a pipe.
13 de agosto de 2024
Avaliação não solicitada
Resposta de Vaporizeusa
Thank you for your review! We're glad to hear that you're enjoying the Venty and your other purchases. It’s always great when a product exceeds expectations, and we appreciate you trusting us for your gear.
We truly appreciate your support and are glad we could provide a smooth shopping experience with quick delivery.
If there’s ever anything we can do for you, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The VaporizeUSA Team
This company is the absolute worst
This company is the absolute worst. I received a damaged item and now they won’t send me a replacement. They have no phone number listed on their website. Nobody seems to ever respond in their chat. They have led me on for multiple weeks stating they have shipped my item, which is an outright lie. Please find a reputable company to do business with because this isn’t it.
17 de janeiro de 2025
Avaliação não solicitada
Resposta de Vaporizeusa
Hi Lauren,
We’re sorry to hear about your experience, but we want to clarify a few key points for anyone reading this.
Your order was shipped as promised, and the tracking number was provided: 9436211899560517907655. We never misled you, and any delays were due to inventory restocking—something we communicated transparently.
We always strive to provide top-notch customer service, but it’s important for readers to know that we work hard to resolve issues fairly and quickly. The vast majority of our customers have smooth and positive experiences. If there are any outstanding concerns, we encourage direct communication with our support team—we are more than happy to help.
They ghosted me after Fed Ex forged my…
They ghosted me after Fed Ex forged my signature and took my package. Have video proof of the whole incident and vaporizeusa wouldn't refund me.
8 de janeiro de 2025
Avaliação não solicitada
Resposta de Vaporizeusa
We’re sorry to hear about your dissatisfaction and want to address your concerns directly. Our team has been actively communicating with you and working diligently to resolve this matter. We reached out to FedEx on your behalf and received confirmation that the package was delivered to the correct address, as verified by their GPS tracking, photo evidence, and signature on file.
We understand this may not align with your claims, but based on the evidence provided by FedEx, we cannot issue a refund. If you have additional documentation or proof that supports your case, we encourage you to provide it so we can review it further.
We take accusations like these seriously and would never "ghost" our customers. We’ve remained transparent and cooperative throughout the process and have always been willing to assist where possible.
Thank you for sharing your feedback, and we hope for a resolution through the appropriate channels.
Defective Device on Delivery - No Response
Didn't respond to my emails about defective device (Arizer Solo 3)
8 de dezembro de 2024
Avaliação não solicitada
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