We have had a Vasken sink in use for 2.5 years and the tap snapped. I wasn't happy that it snapped but conceded that I would need to pay for a replacement tap as it was out of warranty. I was quoted £... Ver mais
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Veja o que dizem as avaliações
Love the idea of this sink but in reality it has very poor build quality across most of its components. It began to chip/flake pretty much on day one… I wrote to the company and asked he ignored me.... Ver mais
I’m really pleased with my Renaflow sink! It’s durable, stylish, and works perfectly in my kitchen. The installation was quick and hassle-free, and the drainage system has been flawless so far. I’ve h... Ver mais
A empresa respondeu
The Renaflow Luxury Sink by Vasken is an excellent addition to my kitchen. Its modern design instantly elevates the space, giving it a sleek and sophisticated look. The sink is made from top-notch mat... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sale of Premium Sinks & Taps
Informações de contato
124 City Road, EC1V 2NX, London, Reino Unido
- vaskengroup@gmail.com
- vasken.co.uk
3,3
Bom
31 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order sink on 2nd March after reading…
Ordered a RENAFLOW MULTI-PURPOSE sink on 2nd March after reading the returns policy, which states can be return even if you have just changed your mind. But this must be done with in 14 days as UK law.
This is a £500 sink so wanted to see quality and look.
Sink delivered Friday 7th March.
Sent email on Thursday 13th March as per their customer policies, stating l would like to return the sink. This is in original packaging and unused.
Got email back Thursday 13th stating can not be returned as they are unable to accept non-faulty items unless notified in 7 days of purchase. As it took 6 days to be delivered, that would have left me 1 day to decide. But their Customer Policies states with in 14 days is UK law. No mention of 7 days. I would not have ordered if on their website had not stated could be returned for any reason provided it was done within 14 days by UK law.
Another firm trying to avoid their own returns policy.
Use this company at your own risk, as a company trying to scam you at this stage is unlikely to be a company that treats its customers fairly if you have any problems after 7 days from purchase. Also will not give you a contact telephone number only an email address.
They have now since my email changed the page to read 7 days but l took a screen shot to give trading standards earlier. So that will not help them.
Gov.uk states 14 days by law fir distance selling.
WHY BUY FROM US their website says.
free delivery in UK
30 day returns. ( l also screen shotted for when they try to change that page)
Says it all.
13 de março de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify our returns policy.
Our goal is always to provide clear and transparent policies to our customers, and we apologize if there was any misunderstanding regarding the return process. We do allow returns within 14 days in line with UK consumer rights, provided the item is unused and in its original packaging.
We always strive to ensure our policies are clear and fair, and we regret any confusion caused. Please feel free to reach out to our customer support team so we can discuss how best to assist you.
Thank you for your feedback—we value our customers and will continue to improve our service.
Best regards,
Great quality kitchen items & very good…
Great quality kitchen items & very good customer service 👏 thanks.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for your great review! We’re so pleased to hear that you’re happy with the quality of your kitchen items and our customer service. We truly appreciate your feedback and are always here if you need anything in the future. Thanks again!
I’m really pleased with my Renaflow…
I’m really pleased with my Renaflow sink! It’s durable, stylish, and works perfectly in my kitchen. The installation was quick and hassle-free, and the drainage system has been flawless so far. I’ve had no issues with water flow or clogging. It offers great value and has definitely enhanced the functionality of my kitchen. Highly recommend it!
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for your fantastic review! We’re so happy to hear that the Renaflow sink is working perfectly in your kitchen and that you’ve had a smooth installation experience. It’s great to know that the durability, style, and functionality are meeting your expectations. We truly appreciate your recommendation and are thrilled that the sink has enhanced your kitchen. If you need any further assistance, feel free to reach out!
Excellent service.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for your great review! We’re so glad to hear that you’re happy with your Renaflow sink. We truly appreciate your recommendation and are thrilled that the sink met your expectations. If you need anything in the future, don’t hesitate to reach out!
Excellent
Excellent. Very happy and would definitely recommend. You don’t be disappointed
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for your great review! We’re so glad to hear that you’re happy with your Renaflow sink. We truly appreciate your recommendation and are thrilled that the sink met your expectations. If you need anything in the future, don’t hesitate to reach out!
Vaskin Order (Honest review)
I ordered the Renaflow Luxury All In One Sink & Tap for which being a Scots man I shopped around for the best price for which I found Vasken.
The item was delivered very quickly and in pristine condition. The company also messaged to check that everything was ok and if i needed any additional support to contact them. This was not needed but very much appreciated.
This is a great company not just for the prices (a lot cheaper than elsewhere) but for the excellent and friendly customer service.
Thank you Vaskin!
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Vasken
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with your Renaflow Luxury All In One Sink & Tap and that your experience with Vasken was positive. We're also pleased that the delivery was prompt and the product arrived in perfect condition.
We strive to offer great prices alongside excellent customer service, and it’s great to know that our efforts are appreciated. If you ever need anything in the future, don’t hesitate to get in touch.
Thank you again for choosing Vasken!
I couldn’t be happier with my Renaflow…
I couldn’t be happier with my Renaflow Luxury Sink! The quality is outstanding, and it adds a sophisticated touch to my kitchen. It’s incredibly sturdy, simple to maintain, and looks fantastic. If you’re looking to upgrade your kitchen, this sink is definitely worth considering!
10 de novembro de 2024
Avaliação não solicitada
Resposta da Vasken
Thank you so much for your fantastic review! We’re delighted to hear that you’re so happy with your Renaflow Luxury Sink. It’s great to know that the quality, sturdiness, and ease of maintenance are meeting your expectations, and that it’s adding a sophisticated touch to your kitchen.
Your recommendation means a lot to us, and we’re so glad the sink is enhancing your space. If you ever need any further assistance, please don’t hesitate to reach out!
Best regards,
I recently purchased the Renaflow…
I recently purchased the Renaflow Luxury Sink, and I am absolutely thrilled with it! The design is sleek and modern, adding a touch of elegance to my kitchen. The quality is exceptional, and it's very easy to clean. It’s both functional and stylish, making my daily tasks more enjoyable. Highly recommend this sink for anyone looking to upgrade their kitchen!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Vasken
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your Renaflow Luxury Sink. It’s fantastic to know that the design, quality, and ease of cleaning are meeting your expectations. We truly appreciate your recommendation and are so glad it’s enhancing your kitchen experience.
If you ever need any assistance or have any questions, please don’t hesitate to reach out. Enjoy your new sink, and thank you again for choosing us!
Best regards,
The Renaflow Luxury Sink by Vasken is…
The Renaflow Luxury Sink by Vasken is an excellent addition to my kitchen. Its modern design instantly elevates the space, giving it a sleek and sophisticated look. The sink is made from top-notch materials, which not only feel durable but are also very easy to clean—no more worrying about stains. The large basin is perfect for handling bigger items, and the integrated draining board is a thoughtful and functional feature. Though it’s a bit of an investment, the quality and style make it well worth the price. Highly recommend it to anyone looking for a high-end, practical sink for their kitchen.
8 de setembro de 2024
Avaliação não solicitada
Resposta da Vasken
Thank you so much for your thoughtful review! We're thrilled to hear that the Renaflow Luxury Sink by Vasken has elevated your kitchen both in style and functionality. It's great to know that you appreciate the durability, ease of cleaning, and the spacious basin with the integrated draining board. We agree that while it's an investment, the quality and design make it a worthwhile addition to any kitchen. Your recommendation means a lot to us, and we’re so glad you’re enjoying your new sink!
I recently installed the Renaflow…
I recently installed the Renaflow Luxury Sink by Vasken in my kitchen, and I’m quite impressed with both its design and functionality. The sink has a sleek, modern look that really elevates the overall aesthetic of my space. The material feels high-quality and durable, with a smooth, easy-to-clean surface that resists stains. The deep basin is perfect for large pots and pans, and the integrated draining board is a thoughtful addition. While it’s on the pricier side, I feel that the investment is worth it for the long-term durability and luxury feel. Overall, I’m very satisfied with this purchase and would recommend it to anyone looking to upgrade their kitchen sink!
15 de novembro de 2024
Avaliação não solicitada
Resposta da Vasken
Thank you for taking the time to share your feedback! We're thrilled to hear that you're enjoying the Renaflow Luxury Sink by Vasken. It's wonderful to know that the design, functionality, and durability have enhanced your kitchen experience. We appreciate your acknowledgment of the thoughtful features like the deep basin and integrated draining board, which are designed to make everyday tasks more convenient. We agree that investing in quality makes a big difference in the long run, and we're so happy that the sink is meeting your expectations. Thanks again for your recommendation!
Appalling quality cheap Chinese sinks…
Appalling quality cheap Chinese sinks dressed up as German Engineering. Avoid it all costs, clumsy materials, poor design, I doubt my Renaflow sink will last the year.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Vasken
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with your Renaflow sink. The Renaflow Luxury Sink is designed and engineered with high-quality materials to ensure durability and performance. We take pride in offering sinks that blend functional design with long-lasting craftsmanship.
If you have concerns about your specific sink, please feel free to contact our customer service team directly, and we’ll be happy to address any issues and find a solution.
Thank you for bringing this to our attention. We value your feedback.
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