Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company poli... Ver mais
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Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company poli... Ver mais
A empresa respondeu
Vegamour truly helped restore my confidence. I lost a lot of hair during the pandemic and honestly didn’t think the weak areas would ever grow back the same — but this product proved me wrong. I’ve se... Ver mais
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My hair slowly grew, thinning areas became less noticeable. Over time it grew thicker. I still have seasonal shedding but with regular use of hair grow serum, and other hair products I have maintain... Ver mais
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Vegamour works! My best friend was using the serum due to post partum hair loss and her hair was so beautiful and full- she told me about this brand because I was complaining about a lot of shedding.... Ver mais
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Our award-winning, vegan lash and hair growth serums are potent, toxic-free, and results guaranteed. Get long lashes, bold brows and full hair today.
Traction Avenue 837, 90013, Los Angeles, Estados Unidos
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Respondeu a 42% das avaliações negativas
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J'ai passé une commande une fois et ai bien reçu mes produits. Jusque là, aucun souci.
3 mois plus tard, surprise, je reçois une notification de ma banque m'annonçant un prélèvement de 157€ pour Vegamour, sans avoir été informée par la marque. De plus, j'essaie de me connecter au site pour annuler mon soi-disant abonnement. Impossible de me connecter car je n'ai pas de compte à mon nom. Je me retrouve donc à payer un abonnement hors de prix (étant étudiante sans revenus, inutile de dire que cela me met dans une situation plus que critique puisque c'est mon budget repas d'un mois complet). En plus, je déménage et ne recevrais donc jamais les produits pour lesquels je ne souhaitais PAS un renouvellement de commande.
Vegamour is a great brand with top quality and premium products. I'm very satisfied with my experience with this company and will definitely be a returning customer in the future. I would highly recommend.
I love these products! Not only do they smell great and make my hair look and feel fuller to me, my stylist could tell I was using something new!
That works very well. I was loosing my hair I don’t know the reason of it, but I started using vegamour and my hair is great.
I would avoid number one subscribing for this product. I used the product for eight months. I did not see much of a drastic change in growth or density especially. I will also say my hair did not look or feel any different as they claim. To be honest there are other products out there and home remedies such as rosemary oil, Jamaican castor oil, and supplements you can take that would provide the same result or possibly better. For the cost of this product, I expected more, it is not worth it.
The other issue I found was the direct dealing with the company. It is not a user-friendly website. You are not able to make easy changes to your subscription and/or order. I had to deal with them for two refunds and it was a nightmare. I was unable to get anyone on the phone, receive a timely response call or via email. Ultimately, I was always told they were unable to do anything once it was processed. I was forced to have to go through returning the product. Which it consisted of me having to wait to receive the product in almost 2 weeks. Then I would have to go and ship the product back, wait until it was received, another two weeks. Then confirm it was receive to have to send back to the bank.
That could also take from three to 30 days for the bank to finally return the funds to your account.
I would recommend trying other products first and especially ones that have easy access to customer service. That they have an easy process when it comes to adjusting orders, cancellations, and refunds.
I haven't tried the product myself I bought it as a gift for a family member and signed up to the subscription to get another bottle as I wanted to try it at a later point but I just wanted to say that cancelling the subscription was absolutely fine - just a couple of emails and they cancelled it for me.
Beware and stay away from this company. They make you sign up for a subscription but claim you can cancel anytime. I canceled in writing to an email with them. They continued to charge 149.28 cents. When I emailed 1/3/24 to complain and reiterate to cancel my subscription again, they didnt. They did send an email asking me to stay. I never responded. They said I have to return the product to them and they will issue a refund once product is given backfor the 1/3/24 charge. Once product is given back their refund takes 10days. They then charged 307.08 a couple weeks later on 2/2/24for another charge despite 2 emails canceling. They now say I need to send product back and then have to wait 10days for my refund. Stay away. They are robbing people even with subscription cancelations in writing. They don't care they are stealing your money. They deserve NO STARS!!! I'm still on the phone with them now and after 47 mins I still have yet to speak to a supervisor. This company is a fraud. They have not cared nor have offered anything for my inconvenience other than sorry.
Have been using the Gro shampoo and conditioner for about 3-4 months now and have noticed new growth and my hairstylist has as well. I have been taking the Biotin gummies for just over 3 months now and I am uncertain if they are helping or not, but I need the extra vitamins. I used the lash serum and noticed tremendous growth and thickening.
I love the serum and have been using it for over a year. It stopped my shedding and has filled in the thin spots. I also use the shampoo, conditioner and leave in conditioner. I have my sisters using it now and they are both very pleased.
If I could give 0 stars I would. Impossible to cancel a subscription. I've been subscribed for awhile, but these products are very pricey and decided to cut back. They took away the loyalty point program. Make it so difficult to communicate with their customer service, change payment method, etc. Do not buy from them. The products aren't worth the money and hassle.
Awful products that gave me a terrible headache and hair loss and their customer service is next to none! They are con artists who refuse to cancel your subscription so do not buy from them . Despite advising them well in advance they refused to cancel my subscription and charged me and sent items even though the email was received weeks before ! They are terrible and an unethical company
I love using this product! I've been using this since 2022 and I've been pleasantly surprised by the results. It does take a while for results to actually show, but I believe it's totally worth it.
So I ordered previously, the order came about 3-4 weeks later after I ordered it. I wanted to change the subscription service to receive possibly in 3months time, given I ordered two lots of shampoos and conditioner, but I couldn't change it on the spot and max they will allow you to send the next order is 8 weeks and completely forgot about it. Funny enough, I actually didnt know whether I put the order through as no confirmation of the purchase came through via email. Only found out after it just turned up 3-4 weeks later. So I noticed my account was short of money, saw Vegamour was purchased due to subscription. Not email to tell me my account was going to be charged, or what has been purchased. I requested to cancel my order literally on the day my card was charged - they said too late. Received tracking the next day or so with no update, which possibly means the order was fulfilled after i requested the refund. Which means i now have to pay shipping to Aus and to return.
I noticed aswell that you have to email them to cancel subscription so they can persuade you to keep it! What a joke!
Worst business practices ever sorry!!
Do not get a subscription and then want to cancel-GOOD LUCK! They make it impossible to change your payment method, to cancel your subscription and they tell you they already shipped the item even though they took the money out a few hours before! from a subscription you cancelled months ago!
Which I have proof of through emails and sent them!
NOPE! Completely unethical!!
I cannot attest to its efficiency as I have only been using the Vegamour GRO Essential trio for 7 days.
What I can say is that the serum gives me very bad migraines. I use it as directed, and am awoken in the middle of the night by throbbing pain at the temples. I have not changed anything in my lifestyle so I am certain that the migraines are caused by Vegamour. When I stop using it, the migraines go away.
Has anyone else experienced this issue?
So many issues, where to start.
1) Didn't see any sort of difference even after using the product for 6 months
2) Their customer care is atrocious, good luck trying to reach them if you live outside the US. They are impossible to contact by email, and their phone line is a 50-50 shot.
3) This has to be illegal, but they make it so difficult to cancel a subscription. I tried to cancel through email and they just didn't reply and charged me anyways. So the next month, I tried to call them and it took several tries but after 2 months of trying I managed to cancel my subscription.
4) They just don't process your refund, even after you return the product within 30 days like they ask. I am currently 2 months into my journey trying to get my money back (4 months since i started trying to cancel my subscription btw).
Scummy company, terrible customer service, I don't understand how they are allowed to be around and advertise like they do.
What a scam. Cancelled subscription in November but they continued to take money. After using for 2 months I saw no difference in lashes. Avoid.
It took so long to cancel my subscription that they ended up charging me and sending me product for a couple months. In addition, I returned a product but never received a refund. Beware of this company.
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