Vela Survey Avaliações 

522
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We needed a valuation on our property urgently, and even though we got in touch a month after they'd completed our survey, they provided it for free and turned it around the same day. Adam Pritchard w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... Ver mais

Avaliado com 5 de um total de 5 estrelas

An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Auditor Fiscal
  2. também em
  3. Avaliadora de imóveis
  4. Consultora de imóveis

Escrito pela empresa

Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

522 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,9

Todas as avaliações

(522)

41 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top marks for smarthomesurveys

The team were extremely helpful from start to finish. I was particularly impressed by the friendly and helpful advice before the survey (selecting the most appropriate options); the detail and thoroughness of the survey report; and the opportunity for a very valuable discussion with the surveyor afterwards to go over the key points.
Absolutely first rate service... thank you to smarthomesurveys.

18 de novembro de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks Rafe, I'm glad you were happy with the service. Adam

Avaliado com 5 de um total de 5 estrelas

Fantastic experience - would recommend!

Fantastic experience - incredibly friendly and professional to deal with and very thorough. Would happily recommend!

14 de novembro de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks Dave, it was a pleasure working with you. Adam

Avaliado com 5 de um total de 5 estrelas

Refreshing, efficient and professional

Adam was super responsive and took the time to speak to me and the agent to assess what type of survey was most appropriate. It wasn't a "one size fits all" approach, unlike every other surveyor we reached out to for a quote, where the criteria seemed to be, the property is X years old therefore you need a RICs 3, without any other factors being taken into consideration.

The survey was booked in within a week and completed ahead of the deadline (we received the full report on the Sunday evening of the week the survey was conducted).

SMART also went above and beyond to answer all our queries, without seeking to charge for "add-ons".

It was a really refreshing experience.

2 de outubro de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for such a comprehensive review Lauren. I'm glad you felt that our advice was useful. Adam

Avaliado com 5 de um total de 5 estrelas

Smart Home Surveys - very satisfied!

I chose Smart Home Surveys upon suggestion from a friend and have been so happy with the results. They respond quickly, are always polite and available, the survey was clear and easy to understand even for someone like me who understands very little about this and the price was fair! Will definitely be recommending them and using their services again.

12 de novembro de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for your kind review, Jessica. I'm glad you were pleased with the service. Adam

Avaliado com 5 de um total de 5 estrelas

Very Good

A great, efficient and very professional service, with local knowledge of the market. Thank you to Adam and the team who have helped a couple of times.

31 de julho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Always happy to help, thanks for the review. Adam.

Avaliado com 5 de um total de 5 estrelas

Very good

Very good. Quick and easy to arrange the survey. The survey was thorough and useful. The staff are friendly and helpful. Would recommend.

25 de outubro de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Many thanks George. Adam

Avaliado com 5 de um total de 5 estrelas

Responsive, professional, and reliable

We were extremely impressed by the service provided by the Smart Home Surveys team. They were responsive, professional, and reliable throughout.

The entire process - from requesting a quote to receiving our survey report - took only 11 days. The report was comprehensive and clear, providing us with the reassurance we needed to proceed with our purchase. Thank you!

1 de agosto de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for such a comprehensive review. Adam.

Avaliado com 5 de um total de 5 estrelas

Happy customer

Smart Home Survey were competitively priced, I had a seamless experience, and they were happy to answer queries post survey completion.

1 de julho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you - I'm glad you found the service useful. Adam.

Avaliado com 5 de um total de 5 estrelas

Professional and friendly

Thoroughly professional service. Extremely friendly interactions. Had a pleasant experience with Adam and Tony.

They highlighted all key areas of concern, but pointed out the ones which are relevant for the purchase (during the consultation). Appreciate the structured process.

3 de agosto de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

I'm glad we were able to help, Adam

Avaliado com 5 de um total de 5 estrelas

Survey for auction property

I recently worked with Adam planning a survey for an auction property. I have been impressed by his expertise, professionalism, and helpfulness. He has provided clear explanations and answered all my questions thoroughly, and he has also been extremely accommodating with scheduling. Adam’s friendly and personable approach along with his patience made this stressful process much smoother. I highly recommend Smart Home Surveys, and I will definitely be a returning customer. Thanks again, Adam!

16 de julho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for such kind words, Pasca. I'm sure you will track down your dream home in the end and we'd love to help you when you do. In the meantime, remember my first rule of property buying: "There is always another house!"

Avaliado com 5 de um total de 5 estrelas

Quick, thorough & friendly

I received a recommendation from a friend to use Smart Home Surveys and was very happy with the experience. They visited the property very quickly and gave a thorough report with photographs of everything they found. I had a very constructive and friendly conversation with Joe afterwards clarifying a couple of points. I would thoroughly recommend this service!

4 de junho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks Rachel, I'm glad we were able to help. Adam

Avaliado com 5 de um total de 5 estrelas

High level of detail and knowledge

We used Smart Home Surveys based off a recommendation from a friend. We were super impressed with their level of detail and knowledge, and as first time buyers appreciated the opportunity to verify a couple of points raised in the report as part of the overall service.

26 de junho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for a great review, I'm glad we were able to help. Adam

Avaliado com 5 de um total de 5 estrelas

Alex did our survey and was really…

Alex did our survey and was really helpful. The report was very througher and he was spent time with me on the phone goinh through everything with me

7 de junho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you Alice, I'm glad you found the service helpful. Adam

Avaliado com 1 de um total de 5 estrelas

Avoid

Avoid, very unprofessional and incompetent.

13 de maio de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

We note that you have never been a client of ours so we are very surprised to see a review from you, of any kind.

You did make requests for quotations for two different properties in October 2023 and April 2024. We note that quotations were sent for each on the same day and we heard nothing further from you on either occasion.

We work very hard to give our clients thorough and excellent quality service. We do hope that any future feedback will be based on a real experience as a client of ours

Avaliado com 5 de um total de 5 estrelas

Friendly, responsive and efficient service

My mortgage broker recommended Smart Home Surveys to me and the experience was great from start to finish. Adam was very helpful and responsive throughout the process. The surveyor was efficient and professional and provided a thorough survey. I would recommend this company to anyone looking for a survey.

4 de junho de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for such a thorough review. Adam

Avaliado com 5 de um total de 5 estrelas

Highly Recommend

Adam and his team have been exceptional in their service and speed of response. I would highly recommend them for any home buyer surveys and will look to use them in the future again.

1 de abril de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for such kind words. Adam

Avaliado com 5 de um total de 5 estrelas

professional, friendly, and trustworthy

Joe was very helpful, professional, friendly, and trustworthy. Excellent communication and service all round!

13 de dezembro de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

I'm glad you found Joe's service useful - thank you for your review. Adam

Avaliado com 5 de um total de 5 estrelas

I definitely recommend!

Very professional, responsive and thorough. I am extremely satisfied with the survey they provided. I will definitely use their service again in the future.

22 de maio de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for your recommendation. Adam

Avaliado com 5 de um total de 5 estrelas

Joe did an excellent job

We just had a level 3 survey done by Joe Allen-Aldus, and our contact person was Adam Pritchard. Adam was always reachable and quick to respond. Joe did an incredibly through job with the survey- super quick turnaround, incredibly detailed pictures, etc..We had a quick call with Joe after, and he was very patient and knowledgable (even referencing the floorplan on rightmove, and pointing to specific pictures on our survey to explain concepts). The attention to detail was mind-blowing. I couldn't recommend this company more for your survey.
They don't really give cost estimates (for getting certian things fixed) in writing but will give ranges over the phone, and then you're supposed to contact contractors to get more accurate figures. They have a lot of integrity and aren't going to BS just for the sake of it.

2 de maio de 2024
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for a really thorough review which I'm sure prospective clients will find useful. Adam

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