Vela Survey Avaliações 

523
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Super thorough survey, very professional company. We have worked with them twice. We were very satisfied with our survey. Cameron did a fantastic job!

Avaliado com 5 de um total de 5 estrelas

Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... Ver mais

Avaliado com 5 de um total de 5 estrelas

An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... Ver mais

Detalhes da empresa

  1. Auditor Fiscal
  2. também em
  3. Avaliadora de imóveis
  4. Consultora de imóveis

Escrito pela empresa

Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

523 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(523)

41 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very good service

I am not at all technical, but I managed to book the survey online and it was all arranged and done in less than a week. The survey was very thorough and I would certainly recommend Smart Home Surveys.

16 de agosto de 2023
Avaliação não solicitada
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Resposta da Vela Survey

I'm glad you found our booking system easy to use and the survey useful. Adam

Avaliado com 5 de um total de 5 estrelas

Brilliant!

As first time buyers, we were nervous selecting a surveyor but would absolutely recommend Joe. He was fantastic and was so helpful with our follow up questions to really put our minds at ease. Would not hesitate to use Joe again - top service and thank you so much!!

26 de agosto de 2023
Avaliação não solicitada
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Resposta da Vela Survey

Thank you for such a great review. Adam

Avaliado com 5 de um total de 5 estrelas

Excellent Surveyors

We used smart home surveys for a survey on a flat in a recently built (~2014) block. Alex picked up on various damp and ventilation issues and was extremely helpful and thorough when discussing the survey results with us and giving us advice on the next steps. Excellent service. Would highly recommend.

14 de agosto de 2023
Avaliação não solicitada
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Resposta da Vela Survey

Hi Nathan, I'm glad you found the survey useful.

Avaliado com 5 de um total de 5 estrelas

Great service

Whole team were super professional, swift, and user-friendly. Their online platform took all the hassle away from me, and Joe and Alex were both very knowledgeable and thoughtful about the risks etc when we spoke over the phone. Highly recommended!

14 de julho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Hi Will, thanks for the great review. I'm pleased you liked the online portal.

Avaliado com 5 de um total de 5 estrelas

Very quick

Very quick, helpful and supportive

10 de agosto de 2023
Avaliação não solicitada
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Resposta da Vela Survey

Thanks Isabel, I'm glad we could help.

Avaliado com 5 de um total de 5 estrelas

High quality survey and service throughout

Alex from Smart Home Surveys was fantastic in carrying out a Level 3 RICS survey. Happy to chat through issues we were particularly worried about before the survey - detailed survey report including focus on those aspects of concern - and then happy to chat again to go into more detail and answer follow up questions afterwards. Professional and responsive throughout. Would very much recommend.

31 de julho de 2023
Avaliação não solicitada
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Resposta da Vela Survey

THanks for a great review. Adam

Avaliado com 5 de um total de 5 estrelas

Came recommended

Constructive and thorough survey, quick turnaround. Came recommended to me and I would recommend again!

4 de agosto de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks Louise, much appreciated. Adam

Avaliado com 5 de um total de 5 estrelas

Excellent service from Adam

Excellent service from Adam! A very thorough report. Would use them again.

24 de julho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

That's really kind of you, thank you. Adam

Avaliado com 5 de um total de 5 estrelas

Fantastic experience - professional and accurate

Worked with Alex Lynch and had a great experience. Alex was prompt, professional and walked us through the details of the survey report so that we were well equipped to understand potential issues with the property that we were looking to purchase. He even summarized outstanding questions so that we could easily engage contractors, the estate agent and write to our solicitor. Very friendly and warm, we will definitely be recommending to others!

28 de junho de 2023
Avaliação não solicitada
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Resposta da Vela Survey

I'm glad you found Alex's help useful, thank you for such a great review. Adam

Avaliado com 5 de um total de 5 estrelas

A big thank you to Alex!

We used Smart Home Surveys for our recent purchase and were really happy with Alex's work. The report was very thorough and Alex went above and beyond to answer our follow-up questions both on email and via the phone. We would thoroughly recommend Smart Home Surveys.

30 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for your review - I'm glad you found the service useful. Adam

Avaliado com 5 de um total de 5 estrelas

My daughter suggested us using Smart…

My daughter suggested us using Smart Home Surveys following her own satisfactory engagement.

After receiving the survey report, I had some outstanding questions related to the property. My experience dealing with Mr Alex Lynch was far better than i expected. Professional and helpful.

28 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for a great review, it's truly a pleasure to help different generations of the same family! Adam

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience. Professional, pleasant to deal with and excellent communication throughout. I'll be recommending to anyone I know buying a house in the area.

20 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for your review, I'm glad we could help. Adam

Avaliado com 5 de um total de 5 estrelas

Most worthwhile investment!

I cannot recommend Smart Home Surveys highly enough. At every stage of the process I have had the best service - from my initial enquiries and questions, through to booking the survey, receiving the report and then very helpfully going through it all with me on the phone.

I am a very nervous first time buyer with lots of uncertainties and unknowns. Both Adam and later Joe (who carried out my survey), have guided me through the process with patience and clarity and very sound advice. They are a highly experienced team of real integrity. They repeatedly made recommendations based on what was most appropriate for me (not simply where they could make most money).

I had the level 2 report with photos for a conversion flat I am buying. Joe’s report was extremely thorough, careful and clear. He went above and beyond to ensure I had a good understanding of any potential concerns regarding the property, their implications and recommendations of what I should do next. I feel very supported through the stressful steps of buying a property. If only I could've had him with me throughout the whole purchase process!

6 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for such a lovely review. We try to support buyers and give them useful advice. I'm glad you felt supported. Adam

Avaliado com 5 de um total de 5 estrelas

Best surveyor ever

We used Smart Home to perform a survey on the property we were buying and probably this is one of the most professional and reliable service we have used so far. Their transparency and support is fantastic, which led us to peace of mind throughout the whole process of the property purchase. I can’t wait to see them on board soon again.

6 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you, I'm glad we were able to help. Adam

Avaliado com 5 de um total de 5 estrelas

Professional Inside and Out

There were 2 sets of work people to do the damp proofing inside and out.
Both sets were polite on arrival and leaving, they were efficient and showed professionalism throughout explaining what and how it was to be done and then cleaning up after themselves.
Will recommend to all my neighbours.

24 de maio de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Nice review, but this wasn't us as we are not damp contractors!

Avaliado com 5 de um total de 5 estrelas

Actively helpful team and clear outcome

Using Smart Home Surveys has been so valuable. From the first enquiry, through delays from my side, to efforts made in conducting the survey, reporting and follow up - Joe and Adam have been professional, friendly, clear and informative throughout. I would highly recommend this team. The experience helped both practically and for confidence during such a big move for me.

1 de junho de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for such a kind review, Adam

Avaliado com 5 de um total de 5 estrelas

Extremely thorough and patient

Extremely thorough and our surveyor (Joe) took the time to sit with me and explain in detail everything he had reported and advised on improvements we could make.
We used this company for our purchase survey as well as a survey on the property we were selling.
Highly recommend.

10 de fevereiro de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for such a nice review, Danielle. Adam

Avaliado com 5 de um total de 5 estrelas

Excellent Job!!

They did a check for my parents and a potential property they were looking to buy it was so thorough, well worth the money.they sent pictures and the report was so detailed, more than I expected so. I shall be using them again. Thank you!!

6 de abril de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for a great review, I'm glad you were happy with the service. Adam

Avaliado com 5 de um total de 5 estrelas

A BIG thank you

This is more of a thank you than a review as we had a positive and easy experience with Smart Home Surveys. We found the end to end process of dealing with them efficient, friendly and fast. We initially were unsure what level of report to go with and Adam and Joe reassured us that the Level 2 report was the right one for us. Joe carried out the survey and had the report sent to us within days and offered a follow up to discuss key concerns. Joe is extremely knowledgable and personable and wrote a thorough report. You often hear of the difficulties homebuyers face but the service we received was second to none! Thank you so much for all your help.

24 de abril de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thank you for a lovely review. We pride ourselves on offering the right advice, not the most expensive advice! Adam

Avaliado com 5 de um total de 5 estrelas

The report was produced quite fast

The report was produced quite fast, the review was clear and detailed and we greatly appreciated the person to person discussion with the person that conducted the inspection

10 de maio de 2023
Avaliação não solicitada
logotipo da Vela Survey

Resposta da Vela Survey

Thanks for this review. We try to get our reports turned round as quickly as possible so as not to delay the purchase process, I'm glad that worked for you. Adam

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