Verto went above and beyond to support my business with a foreign investment payment. The team took the time to understand our setup, guided us clearly through compliance, and stayed responsive throu... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
VertoFx is a dynamic new generational currency transfer platform. It has helped our cross border business in paying all our suppliers and vendors abroad. Their process seems seamless and the platform... Ver mais
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We had a challeng with our Verto Account as we are still new with the account and trying to learn, navigate, to get the best out of it. Victoria, one of the Verto Customer Success Team, has bee... Ver mais
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I would like to express my appreciation for the excellent support provided by your team. When I initially reached out, Frank responded promptly and advised that Ashley would follow up within two h... Ver mais
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Detalhes da empresa
Escrito pela empresa
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Informações de contato
Reino Unido
- verto.co
4,6
Excelente
816 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent .Fast response & trustable…
Excellent .Fast response & trustable services
1 de julho de 2025
Avaliação não solicitada
Resposta da Verto
Hi Deepak,
Thank you so much for your kind words! We're thrilled to hear that you had a fast and trustworthy experience with Verto. Providing reliable and efficient cross-border payments is our top-priority, and feedback like yours keeps us motivated. We look forward to serving you again soon!
The Verto Team
Dont send money on this platform
Dont send money on this platform.
Performed several transfers to ivory coast and cameroon recipieints, transfer was incomplete although showing as complete on the platform. Customer service takes up to 1 to 2 weeks to get you a final response on the transaction!
27 de junho de 2025
Avaliação não solicitada
For anyone starting out and looking for…
For anyone starting out and looking for a new business account my advice would be to stay away and stick with other business accounts that are more reputable and have been doing it for a longer time. It's taken well over two months just to go through the onbording process and the delay in responses has been awful. In the end you can get a decision within a few weeks from all major banks that offer business accounts that even offer a better product selection. Communication is poor from the onboarding team and even with the correct documentation they will still decline your application.
16 de junho de 2025
Avaliação não solicitada
Resposta da Verto
Hi there,
Thank you for sharing your feedback - we're genuinely sorry to hear about your experience. This is far from the standard we aim to uphold and we understand how frustrating delays during onboarding can be.
We have reviewed your case with our onboarding team to ensure we have provided you with as much information as possible. I can see the team have kept you updated regularly and gave you a clear explanation regarding the decision on your application.
However, if you do require any further explanation or detail please reach out to our support team who will be happy to help!
The Verto Team
Experience was superb and issued…
Experience was superb and the issue was handled with promptness by Victoria.
4 de junho de 2025
Avaliação não solicitada
Resposta da Verto
Hi Okey,
Thank you for this wonderful feedback!
Providing excellent service to all customers is a top priority for us so we are delighted to hear your issue was handled with promptness by Victoria in our support team. If there is anything further we can help with please do not hesitate to get in contact, we are always happy to help!
The Verto Team
I ve had the worst customer service…
I ve had the worst customer service experience with Vertex. I tried to open a business account with them, where i have a 3-year established business. They kept going back and forth with documents which i understood. It took them a long time to take a decision despite submitting all required documents. Today, i have received a letter declining my application for no explained reasons. Extremely unprofessional. What bothers me the most is that my confidential documents are out there with them. I dont recommend them at all.
23 de maio de 2025
Avaliação não solicitada
Service has changed drastically since a year ago
Previously it was a good EMI for my company. Around a year ago it started to change, questioning any small payment made - either to contractor or to/from a company. With stupid questions up to - how did you make acquaintance with this artist. Finally closed my account entirely after 2 years, without explanation. Happy with that - there are better services. Don't recommend it for use.
28 de abril de 2025
Avaliação não solicitada
Resposta da Verto
Hi Albert,
Thank you for sharing your feedback. We're sorry to heat about your experience and that our due diligence processes caused friction. As a regulated financial institution, we're required to follow strict compliance standards to ensure the safety and legality of all transactions - this includes asking detailed questions about certain payments or counterparties.
We understand that this can sometimes feel excessive, and we're actively working on how we communicate and handle these checks. We also regret that your account closure felt abrupt and lacked clarity.
Your input is valuable, and we wish you continued success with your business. If you ever wish to discuss your experience in more detail, our support team is always here to listen.
The Verto Team
Do not even hesitate to open an account…
Do not even hesitate to open an account at VertoFX.
I initated to open an account, uploaded numerous documents. Still not verified. Then I gave up and left the application. Then for two week twice per day they called me to open an account, which I ignored. Then they started WhatsApping me. I gave them a chance and continued the application, how ever they make it impossible to open an account. I have uploaded numerous documents and verifications and still they keep asking for more statements, more invoices etc. How can I have statements and invoices when I AM A STARTING COMPANY. I have proven every single detail that I am a legitimate business, but they just don't want you to be their client. I also read a lot about VertoFX holding funds from freelancers, resulting in loss of funds or just funds that simply do not arrive, so actually I am happy to not work with them. I DO NOT RECOMMEND.
10 de abril de 2025
Avaliação não solicitada
Resposta da Verto
Hi Chris,
Thank you for your review. We sincerely apologise for any inconvenience caused to you.
We totally understand that the onboarding process can feel a bit document-heavy, and we really appreciate your patience.
Our process is designed to be straight forward and our dedicated onboarding team regularly reach out to support customers to get this completed. The information and documents we ask for is to ensure we are in line with our regulatory requirements and this can mean we require more detail from newly started companies. We hope you understand that we must abide by these regulations and it is never our intention to make this process difficult for you.
Our Customer Success team have reached out to you to find out if they can help so we hope to hear from you soon.
If you do have any further questions or queries about our onboarding process please reach out and we will be happy to help.
The Verto Team
Resposta da Verto
Hello Sadiku,
Thank you so much for your kind words and for taking the time to share your experience with Verto! We're thrilled to hear that you found our interface to be user friendly as this is a key priority for us.
We truly appreciate your trust in us and look forward to continuing to support your global transactions seamlessly.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your recommendation!
Best regards,
The Verto Team
Verto Compliance Team,
Verto Compliance Team,
I am writing in response to your query regarding the following transactions:
TO-18022025-81131 (500.00 USD – Andrew Berets)
TO-18022025-81059 (210.00 USD – Gabrielle Andrews)
TO-18022025-81010 (218.75 USD – Gabrielle Andrews)
TO-04022025-58068 (820.00 USD – Silverio Perez Garcia)
I would like to formally clarify that these transactions do not appear in my Verto account records or statements. Please be advised that these transactions were not made from my Verto account linked to my email. There must be an error, as I have no knowledge of them.
This situation is extremely inconveniencing, and to make matters worse, I have now been logged out of my account and can no longer conduct my business transactions. This has caused significant disruption, and I kindly request that my account access be restored immediately.
Additional Concern: Uncredited Payment Request
Since this mix-up, I made a payment request using payment link
Bill Date: March 6
The funds were deducted from my client, but they have not yet been credited to my account up to now.
6 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hi JoFra Writers Cafe,
Thank you for sharing your experience with Verto. We are very sorry to hear about this.
I can see that our compliance team have been investigating this and keeping you updated with it. They will continue to be in touch with you until this issue has been fully resolved.
If you have any further questions or queries you can reply directly to them and they will be happy to help. Rest assured we will ensure this is resolved as quickly as possible.
The Verto Team
Actually this is my second review and I…
Actually this is my second review and I can only say VERTO FX is one of a kind. I have been using the Verto platform for my company about 3-4 years now and never had an issue using the system. We are now considering Verto as our full time banking partner while we grow. I would kindly advise anyone to open an account with Verto for you business transactions worldwide. THE BEST!
10 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hello,
Thank you so much for your kind words and for taking the time to share your experience with Verto! We're thrilled to hear that you've been with us for 3-4 years and that our platform has met your expectations.
It’s incredibly rewarding to know that you’re considering Verto as your full-time banking partner as your business grows. We truly appreciate your trust in us and look forward to continuing to support your global transactions seamlessly.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for your recommendation!
regards,
Verto Team.
Verto Holding Funds & Ignoring Communications
We use Verto to facilitate cross-border payments. However, on December 12, Verto blocked our account, making it impossible for us to pay our freelancers.
On February 15, Verto’s compliance team informed me via email that they would return the funds we transferred to our blocked Verto wallet within 10 days. As of today, they have not responded to any of my follow-up emails and have failed to process the payment as promised.
Additionally, I left an honest review about my experience, but Verto requested Trustpilot to delete it, misleading others into believing they have a good reputation.
If Trustpilot removes my review, I will post a detailed YouTube video documenting my full communication with Verto, including the message from Trustpilot acknowledging the removal of an honest review. Transparency is crucial, and I will ensure that others are aware of this situation.
I am writing this review to warn others to think twice before using Verto.
12 de dezembro de 2024
Avaliação não solicitada
Verto is good.
3 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hi Alura Point,
Thank you for sharing your experience with Verto!
We really appreciate you providing a 5 star review. We are dedicated to providing all customers an excellent service so we are delighted to hear you have been impressed.
We look forward to working with you for many years to come.
The Verto Team
Very Efficient and fast!
3 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hi Shyam,
Thank you for sharing this feedback!
Providing a quick and efficient service to all customers is a top priority for us so we are delighted to hear you have been impressed!
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
bank statement issue
Awesome response time and quick resolution of my issue.
Excellent customer service
3 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hi there,
Thank you for sharing your experience with Verto!
Providing a quick and efficient service to all customers is a top priority for us so we are delighted to hear you have been impressed!
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Prompt response and resolution
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Jimmy,
Thank you for sharing your experience with Verto!
Finding a resolution to all queries quickly and efficiently is a top priority for us so we are so glad to hear you have been impressed with this.
Our team are dedicated to providing a prompt and excellent service so we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Seamless and Quick Transactions
1 de março de 2025
Avaliação não solicitada
Resposta da Verto
Hi Chucks,
Thank you for sharing your experience with Verto! Ensuring all transactions are completed quickly and efficiently is a top priority for us. We are delighted to hear your experience with Verto has been seamless.
Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come.
If you have any further feedback or questions, please let us know.
The Verto Team
Wonderful experience using Verto for…
Wonderful experience using Verto for more than a year now and so far exceeded my expectations. Customer support is top notch!
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Muhammad,
Thank you for this feedback! We are delighted to hear that your experience with Verto has been wonderful and exceeded expectations. Our team are dedicated to providing excellent service and we hope to continue working with you with this level of service for many years to come!
If you have any further feedback or questions, please let us know.
The Verto Team
Great customer service
Great customer service, friendly customer support from David. Thank you 👍
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Kenny,
Thank you for your feedback!
We are delighted to hear you received great customer service from our team and particularly from David. Providing excellent service is a key priority for us and we hope to continue working with you with this level of service for many years to come!
If you have any further feedback or questions, please let us know.
The Verto Team
The customer service is fast and…
The customer service is fast and reliable, having customers at heart.
David is a good customer service assistant
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Ekpenukpang,
Thank you for this lovely feedback! Providing fast and reliable service is a key priority for us so we are delighted to hear you have been impressed specifically with David. The Customer Success team is happy to help with any further questions or queries you may have!
The Verto Team
Needed some customer support today
Needed some customer support today, was very quickly passed to David who was super useful and resolved my query in 2 mins. Big fan of how easy it is to use Verto!!
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Verto
Hi Chris,
Thank you for your feedback! We are delighted to hear how impressed you have been with David from our Customer Success team. The Verto team is dedicated to creating a seamless experience and are happy to help with any questions or queries you may have.
We look forward to working with you for many years to come!
The Verto Team
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