Your 7 days return policy is a fraud, I was dissatisfied with the phone and I keep writing your colleague Nicole but nothing, pls dont lie on your website Now with all the chat and correspondence,... Ver mais
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Veja o que dizem as avaliações
Item i ordered arrived from Shenzhen. China. Had to pay customs duty on it. Poor quality and very overpriced. Will not recommend to buy this brand. It used to be different
Phones are overpriced ZTE made Android phones, the smart watch is most likely just a reskinned Huawei watch, the website is AI generated slop, and the former CEO had arrest warrants for him that wer... Ver mais
It took a while to receive me car ,& get all the paper work sorted but really happy with the service from the Vertul Nottingham Renault , I shell be going back in three years time to get a new Ve... Ver mais
Detalhes da empresa
- Loja de Eletrônicos
- Consultoria em negócios e TI
- Loja de Celulares
- Fornecedor de equipamentos de telecomunicações
Escrito pela empresa
Founded in 1998, VERTU established its headquarters and workshops in Hampshire, UK. In 2002, VERTU launched the Signature, the world’s first luxury mobile phone, thereby creating a new product category in which we have remained the market leader ever since. Our mission is to continue leading the global luxury mobile phone market with innovation and excellence.
Informações de contato
Reino Unido
- official.service@vertu.com
- vertu.com
2,2
Ruim
28 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A True Status Symbol
I didn't believe it at first, until I held this phone in the business field, and I could see from the face of the person I was talking to that he was surprised by the appearance of this phone. It felt really great, without me saying a word, the phone had already spoken for me.
2 de julho de 2024
Avaliação não solicitada
Unfortunately this is not what Vertu…
Unfortunately this is not what Vertu used to be. It's not even a shadow of its former self. It's a bitter, disappointing Chinese knock off that you must stay away from. Their products don't work, software isn't usable and customer service non existent. Do NOT go near it.
2 de setembro de 2024
Avaliação não solicitada
They are SCAMMERS SCAMMER SCAMMERS…
They are SCAMMERS SCAMMER SCAMMERS becareful they are not legit and they are not the official vertu company! They sent me a fake Chinese made phone that is made out of cheap materials and the camera quality is $hit $hit!!!!!!!! Be careful please
15 de dezembro de 2023
Avaliação não solicitada
Resposta de VERTU
Dear
We are truly sorry to hear about your experience and deeply regret any inconvenience caused. At Vertu, we pride ourselves on delivering high-quality products and exceptional customer service. Your feedback is invaluable to us, and we take accusations of this nature very seriously.
To address your concerns:
Authenticity: Vertu is committed to providing authentic, premium products. We would like to investigate your case to understand what went wrong. Could you please provide your order details and any relevant information? This will help us verify the purchase and take appropriate action.
Product Quality: We strive to maintain the highest standards for our phones. If the product you received does not meet these standards, we want to make it right. We offer a return and exchange policy for any defective or unsatisfactory products.
Customer Support: Our customer support team is here to assist you. Please contact us directly at official.service@vertu.com, so we can resolve this issue promptly.
We appreciate your patience and understanding as we work to rectify this situation. Thank you for bringing this to our attention, and we hope to restore your trust in Vertu.
Sincerely,
Ethan
Customer Support Team
Vertu
Delay on sending product
Delay on sending product, and the tracking number not provided. they contact 100times before purchase after that to send invoice and tracking number nobody answer proper vertu.com is more act like scammer
20 de fevereiro de 2024
Avaliação não solicitada
Resposta de VERTU
Dear
We are truly sorry to hear about your experience and deeply regret any inconvenience caused. At Vertu, we pride ourselves on delivering high-quality products and exceptional customer service. Your feedback is invaluable to us, and we take accusations of this nature very seriously.
To address your concerns:
Authenticity: Vertu is committed to providing authentic, premium products. We would like to investigate your case to understand what went wrong. Could you please provide your order details and any relevant information? This will help us verify the purchase and take appropriate action.
Product Quality: We strive to maintain the highest standards for our phones. If the product you received does not meet these standards, we want to make it right. We offer a return and exchange policy for any defective or unsatisfactory products.
Customer Support: Our customer support team is here to assist you. Please contact us directly at official.service@vertu.com, so we can resolve this issue promptly.
We appreciate your patience and understanding as we work to rectify this situation. Thank you for bringing this to our attention, and we hope to restore your trust in Vertu.
Sincerely,
Ethan
Customer Support Team
Vertu
I think this phone looks good
I think this phone looks good, I like it very much, and the screen size is just right. The most important thing is privacy protection, and the chat is end-to-end encryption. You can choose it if you pay attention to privacy protection.
16 de novembro de 2023
Avaliação não solicitada
Resposta de VERTU
Dear
Thank you so much for your positive feedback! We are thrilled to hear that you like the look of the phone and find the screen size to be just right. Privacy protection is indeed one of our top priorities, and we’re glad to know that the end-to-end encryption feature meets your expectations.
If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your support and hope you continue to enjoy your Vertu phone!
Best regards,
Ethan
Customer Support Team
Vertu
Vertu
Delay on sending the products.
Good responds on wts app communication
5 de setembro de 2023
Avaliação não solicitada
Beware of these scammers
Beware of these scammers. This store is located in China and has nothing to do with Vertu. Save your money!
18 de novembro de 2022
Avaliação não solicitada
Resposta de VERTU
Dear
We are sorry to hear about your concerns. Vertu is dedicated to providing authentic, high-quality products and excellent customer service. Our stores and products are genuine, and we take any allegations seriously. Please provide more details by contacting us at official.service@vertu.com, so we can address this matter directly and assist you further.
Sincerely,
Ethan
Customer Support Team
Vertu
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