Rightmove have a nasty habit for biasing their shareholder's agencies, and forcing indie agents into the ground. Charging over £2000pm to advertise 20 properties. Horrendous service. No give, just t... Ver mais
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Veja o que dizem as avaliações
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... Ver mais
A empresa respondeu
I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my... Ver mais
A empresa respondeu
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - than... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Informações de contato
33-34 Soho Square, W1D 3QU, London, Reino Unido
- www.rightmove.co.uk
3,3
Bom
2 mil avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Logged in several times
Logged in several times, changed password number of times and it still doesn't save my favourite properties.
Waste of time
17 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi John,
Thanks for taking the time to leave a review.
I am sorry to hear of the problems with your account and saved properties.
We can look into this for you. To do so, I would recommend either contacting talk-to-us@rightmove.co.uk or giving us a call on 01908 712 300.
Many thanks,
Rightmove.
excellent team
The team were excellent especially Jamie Birley
17 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Mike,
Thanks for taking the time to leave such a nice review.
It's great to hear we were able to help, I have made sure Jamie has seen this so he knows he is appreciated.
Please get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove
Rightmove have a nasty habit for…
Rightmove have a nasty habit for biasing their shareholder's agencies, and forcing indie agents into the ground. Charging over £2000pm to advertise 20 properties. Horrendous service. No give, just take. Had a bad month because Rightmove didn't deliver? Ask to pay them just 7 days late? Suspended.
Corporate monopolies always fall in the end.
8 de abril de 2026
Avaliação não solicitada
Rightmove takes their sweet time replying
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed it, with the extortionate fees they charge, I'd expect their errors to be fixed a lot quicker than that to be honest.
6 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Hannah,
Thanks for taking the time to leave a review.
We are sorry that you had to wait for a response to your request. There can be occasions where we see high volumes of email traffic, we appreciate the impact this can have.
If you ever have an urgent issue you need help with, please feel free to call us on 01908 712 300 and we can look into it straight away for you.
Many thanks,
Rightmove
Accommodating and Easy Process
I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my move. He was really helpful and so accommodating to my needs. I’ve had a really pleasant experience so far and would recommend!
15 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Ciara,
Thanks for taking the time to leave such a lovely review.
It's great to hear that you had such a good experience and Jordan was able to help. I have made sure they have seen your review so they know they are appreciated.
Wishing you all the best with your move and we hope you enjoy your new home!
Many thanks,
Rightmove
Rightmove Customer Support Team offer a…
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!
14 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Hello,
Thank you for taking the time to leave us this review.
We're so pleased to hear of your experience with our Customer Support Team, we'll be sure to pass your feedback on to them.
Do reach out if there's anything else we can help with at all.
Many thanks,
Rightmove
Saved Searches gives Highest Price rather than Newest
Used to be a pleasure to use to view properties, but now their saves searches points you only the Highest Prices - whereas it used to poinbt you to Newest. Obviously saved searches should send you to Newest. I pointed this out to them, but they can't be bothered to correct it!
Edit: Added after RM's reply. The default FOR SAVED SEARCHES *was* Newest. Why would you want it any other way?!! You save a search so you see the newst as they appear!! Absolutely ridiculous that they changed it - makes the site unusable
7 de abril de 2026
Avaliação não solicitada
Resposta de Rightmove
Good morning, Thanks for the additional information and the feedback provided.
We're always looking to improve, and for this reason I have passed your feedback to our developers.
This will be taken on board when looking at future developments.
If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Not sure it’s right moves issue or the…
Not sure it’s right moves issue or the agents who have adverts on there but I’ve asked to view maybe 40/50 property’s and only heard back of maybe a handful. Just another waste of time
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Rightmove
Good morning, Paul,
Thank you for your email and bringing this to my attention.
I would like to help with your query and discuss this in more detail so I can attempt to assist.
Please call me on 01908 712 300, or if you can provide a contact number, I would be happy to call back and assist further.
Many Thanks,
Rightmove
Horrible company
Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.
31 de março de 2026
Avaliação não solicitada
New user interface to draw a search is dog sh*te. Why would you change something that isn't broken wtf???????
New user interface to draw a search is dog sh*te
30 de março de 2026
Avaliação não solicitada
Great professionalism
Jamie has been very professional and helpful
30 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Kat,
Thanks for taking the time to leave such a nice review.
It really make a difference to hear things like this and we have made sure Jamie has seen this so he knows he's appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Awful scam company
Awful company, they work with estate agents to scam people out of money. The estate agents pass on people who are at risk of being homeless, or the disabled, or people in need of somewhere to live who are desperate. They then "decline" your referencing so the estate agent has a convenient excuse to keep your holding fee, if the estate agent, landlord or tenant pull out of the agreement, it's refundable, but apparently there's a convenient way that they can keep it all, and that's if Rightmove find a reason to decline. And this, naturally, isn't told to you in any correspondence with the estate agent, I wouldn't be surprised if they get half. FRAUD
27 de março de 2026
Avaliação não solicitada
More than just an advertising portal
As a professional user of Rightmove I love what it offers to customers but also the support it provides to us, the business users.
26 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi David,
Thanks for taking the time to leave such a lovely review.
It really make a difference to hear things like this.
Please don't hesitate to get in touch if you ever need any support and we look forward to continuing to work with you in future.
Many thanks,
Rightmove
Highly recommend Danni for Rent Guarantee and Legal Expenses insurance
Danni Ord is awesome. She is very thorough, explains the policy details extremely well. Conversations are well documented via email and supporting spreadsheets too.
Highly recommend Danni for Rent Guarantee and Legal Expenses insurance
Thank you
24 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hello Kiran,
Thank you for taking the time to leave us a 5-Star review and providing positive feedback on your experience.
I will be passing your feedback over to Danni, and I am certain she will be happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Happy home hunting!
Many thanks,
Rightmove
No interest in selling property
I submitted an enquiry to view a property and followed up with a phone call in the afternoon after not receiving a response. The person I spoke with informed me that the agent was very busy and would return my call. However, they did not take my name or confirm my contact details. Twenty-four hours later, surprise no call back.
As I am also in the process of selling my property, I would not consider using this company based on my initial experience. Rightmove needs to do better.
Take the time to test an agency before signing with them.
19 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Good morning,
Thank you for your message and bringing this to our attention.
I am sorry to hear of this experience and would like to help to resolve this with you.
If you are able to call us on 01908 712 338 or email details of which estate agent you contacted/property you enquired about to talk-to-us@rightmove.co.uk, I will be able to help.
Many thanks,
Rightmove
Hi my daughter and her partner have had…
Hi my daughter and her partner have had such a terrible time buying a house through right move, they agreed a price in 20th Nov with the seller since then the agreement been sent out twice and returned due to incorrect name on paper work the seller has constant trouble getting in touch with his own solicitor as this is all done as a package through rightmove. My daughter and partner solicitor have everything in place searches , surveys since beginning of January. To top it off now they rang and told my daughter the house she purchasing may need to go to probabate for 20 wks plus. Stay well clear of these it’s been a shambles from start to finish tgey don’t even respond to your solicitors like a load of cowboys. Rightmove you need to have a good shake up it’s really not good for bussiness.
19 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Ann,
Thank you for taking the time to leave a review.
We’re really sorry to hear about the difficult experience your daughter and her partner have had; it sounds incredibly frustrating.
Just to clarify, Rightmove is a property portal where estate agents advertise their listings, rather than acting as the estate agent or handling the sales process ourselves. That said, we do want to help make sure your concerns reach the right place.
It sounds like the issues you’ve described relate to the estate agent managing the sale, so we’d encourage you to tag or name the agent you were liaising with in your review so they can see this and respond directly.
If there’s anything further we can do to help or guide you, please don’t hesitate to get in touch with us on 01908 712300 or email talk-to-us@rightmove.co.uk.
Thanks Rightmove.
Total waste of time
Properties will be seen, enquiries will be made. Next email will be, we are sorry.
Property is not available. Why would you advertise unavailble properties?
17 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi Claudia,
Thanks for taking the time to leave a review.
Rightmove is a platform that independent estate agents use to advertise property, as such when you are enquiring about a property your are not communicating with Rightmove, you are communicating with the agent who is advertising the listing.
I appreciate how disappointing it can be to enquire about a property to discover, this can happen in a competitive property market.
However, if this is consistently happening with a particular agent, if you contact us with some specific details we can look into that.
We can be reached at talk-to-us@rightmove.co.uk
Many thanks, Rightmove
commercial searches not possible on app.
there are major issues with the app.
commercial property searches are not possible.
generating drawn areas in the app is not possible. you can draw them on the website browser, save them, then go to the app as a ‘workaround’.
when searching for commercial property you cannot order them as ‘most recently listed’ as you can in domestic searches.
in the drop-down ‘reasons to hide this property’ it would be helpful if there were more options so that the rightmove algorithm (if there is such as thing?!) could better learn which type of property i am looking for.
it would also be useful if you could also hide promoted properties which is currently not an option. those sellers have understandably paid extra to be highlighted, but if they are not suitable i will not change my mind just because you keep showing them to me.
15 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
HI,
Thanks for taking the time to leave a review and share your feedback.
This has been recorded for our developers so ti can be considered for future updates.
If you ever have any further feedback, we can also be reached at talk-to-us@rightmove.co.uk
Many thanks,
Rightmove
Cheryl was very helpful
12 de março de 2026
Avaliação não solicitada
Resposta de Rightmove
Hi,
Thanks for taking the time to leave a review.
It's great to hear Cheryl was able to help, I have made sure she has seen this so she knows she is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with in future.
Many thanks,
Rightmove.
Resposta de Rightmove
HI Michael,
Thanks for taking the time to leave a review.
It's great to hear we were able to help. Don't hesitate to get tin touch again if there's ever anything we can help with.
Many thanks,
Rightmove
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